I am an Army pilot who ferried 2 helicopters through Jefferson City in January '13. We had 4 reserved government rate rooms at the Doubletree. Upon check in, the employee who was processing my card and information came up on an error in the computer. She inquired with the second front desk employee with some under their breath whispers, and then returned to her station to finish my processing. I thought nothing of it at the time, since I received my room.
It wasn't until after the trip that I realized the price they charged me was not the government rate approved for that hotel. I called in and spoke with both Natalie and Melissa in an effort to receive reimbursement, but was told they ran out of government rate rooms that day, and therefore charged me the regular rate. That would explain the error and the whispers, but not the deception. Why not just fess up and tell me that they had overbooked? Maybe it was the "No worries, the government is paying for it" mindset. Well the difference is paid out of my own pocket. Their inability to work with me in rectifying the problem is even more disappointing.
Other than the employees requiring ethics training, the rooms themselves were average to nice. I will not stay here again during our ferry flights and will be sure to spread the word to our other pilots.