I am an Army pilot who ferried 2 helicopters through Jefferson City in January '13. We had 4 reserved government rate rooms at the Doubletree. Upon check in, the employee who was processing my card and information came up on an error in the computer. She inquired with the second front desk employee with some under their breath whispers, and then returned to her station to finish my processing. I thought nothing of it at the time, since I received my room.
It wasn't until after the trip that I realized the price they charged me was not the government rate approved for that hotel. I called in and spoke with both Natalie and Melissa in an effort to receive reimbursement, but was told they ran out of government rate rooms that day, and therefore charged me the regular rate. That would explain the error and the whispers, but not the deception. Why not just fess up and tell me that they had overbooked? Maybe it was the "No worries, the government is paying for it" mindset. Well the difference is paid out of my own pocket. Their inability to work with me in rectifying the problem is even more disappointing.
Other than the employees requiring ethics training, the rooms themselves were average to nice. I will not stay here again during our ferry flights and will be sure to spread the word to our other pilots.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Jefferson City hotel is located within walking distance of the Missouri Riverfront and Capitol Building. Our modern hotel is well located just moments from Columbia Regional Airport (COU).Enjoy panoramic views of historic Jefferson City from all of our spacious guest rooms and suites featuring contemporary decor, flat panel TVs, and complimentary high-speed internet access. Dine in-room, stop by the Coffee Shop in the morning, or start the day right with a DoubleTree Breakfast. Enjoy breakfast, lunch and dinner daily overlooking the city at Sapphires Restaurant & Lounge.Our guests enjoy a long list of hotel amenities including a heated indoor pool and a state-of-the-art Fitness Center. Business travelers will appreciate our complimentary 24-hour Business Center with everything needed to remain productive while on the road, as well as our proximity to City Hall, the County Courthouse, dozens of state administrative offices, and the federal courthouse. With over 9,000 square feet of flexible meeting space and a professional staff at your disposal, the DoubleTree is your headquarters for a successful business conference, training seminar or board meeting. Be sure to ask about our wedding reception, banquet and social event packages, too. ... more less
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