My fiance' and I planned to get married at Playa Escondida bc of the fabulous time we had in April. Problems started when they tried to sell us an astronomical wedding package but we explained it was only us 2 attending (we have a large Texas wedding coming up). We stayed in a more expensive cabana and stayed longer on this trip.
Apparently the mgmt has changed because we got a less than luke-warm welcome this time (knowing we were getting married at the hotel), our safe was constantly broken, they didn't provide our complimentary "couples massage" as promised (made an excuse we had been drinking although they offered us wine while we waited quietly. I'm sure if we were paying for it, this would not have been an issue). The front desk ladies esp "Alicia" were rude and could care less that we constantly had to go get someone to unlock our safe.
And at the very least I expected that they would have put flower petals or a towel swan on our bed for our wedding night as shown on their own website. We had a romantic dinner with wine and lobster on our patio so we were def spending pesos (but not even a single flower with a vase on the table). They didn't go out of their way once to make us feel special.
I also would suggest NOT staying in cabana Sol 2 as the stairs (if you can call them that) are tiny cobblestones next to a wall covered with heavy brush with no railing or handles. The other side is just a drop-off down 2 levels. Which is what both of us did while scaling up the wall in pitch dark at night. I told them how dangerous this was and we were both scratched up and the girl with the nose ring at the office just smirked and again could care less.
When we left (paid out) no one at guest services asked us how our trip was or how our wedding ceremony went which to me proves they didn't want to hear it nor did they care AT ALL.
The only redeeming thing about the hotel was the service staff. The waiters and bartenders were fabulous and made us feel very welcomed. They remembered our names, were always friendly and went out of their way to make sure we were happy. After our ceremony a few of them came up and hugged us and said congratulations. I hope the mgmt treats them better than they do their customers (the few that were there).
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