My boyfriend & I roomed in Hotel Hafa the week of Sept 22-27.
A day before leaving to Sayulita, I emailed the hotel asking if they had a safe in the room and got a reply stating yes. Perfect, I don't have to carry my valuables & cash on me because they'll be safe in the room.
On Monday, Sept. 26th before leaving to eat breakfast, my bf & I counted our money in the safe & were suprised at how much more we had than expected. After leaving for breakfast and going to the beach we come back to the hotel & the housekeeper (Pati) still hasn't gotten to our room. We decide to pass time at ChocoBanana for about 30-45min and by this time I'm exhausted. Once in our room, my bf goes into the safe again to get some money & $200 is missing. It was especially obvious because all our cash was in hundred dollar bills. The only person to have access to our room was the housekeeper, but how would she get into the safe?
My bf speaka with Pati (the housekeeper) & the first thing he asked her was if she knew the code to the safe- she said yes. Keep in mind, there is NO ONE working in the hotel at this time other than Pati (no manager, no receptionist, no owner). We call Martha, the manager, and she doesn't pick up. Coincidentally, we sailed on a boat with Martha & her friends the Saturday before so we had a business card from a close buddy of her's. Unfortunately, Martha never came to the hotel that day, even though I told her friend it was important.
My bf went to the office the next morning to see if Martha was there and told her about the incidident. She looked concerned because she had just fired the receptionist who was involved with a bad crowd in Sayulita. Shortly, after the receptionist was fired, Hotel Hafa was robbed but there was no forced entry. Martha said the person who robbed Hafa had a key and they also had a key to OUR ROOM because it was the only room ransacked the day of the robbery (again, no forced entry)!! How unsettling is that? My bf and I could've been robbed in our sleep, killed or kidnapped because the lock to our room was not changed.
The icing on the cake was when Martha came up to our room with the master key for the safes of the hotel & she had ALL, but the key to the safe in our room. I mean really. First, you can't make up your own safe combinations, they're pre-programmed (even the maid knew it) & there's also a master key that someone else has, which she wasn't aware of til that moment.
According to all the locals, September is the slowest month of business in Sayulita & I think the reason they didn't take all of our cash, passports & jewelry was because they wanted something to hold them off til October, when the tourist season starts again...maybe in hopes that we wouldn't notice & they could do it to future guests in our room when it was convenient for them.
I'm livid with Hotel Hafa because of the details that were given to us which compromised our safety. I'm also upset at the fact that there is no one physically working in the hotel that can be of assistance to it's guests. Lastly, the owner Christophe [--] never contacted my bf or myself regarding the issue. My bf contacted Cristophe and he denied the facts that Martha had enclosed to us previously, including the lock not being changed and so on & therefore we will not get our money back.
Hotel Hafa you are such a disappointment and the way you conduct business is a joke. My bf & I are honest, good natured people and feel very taken advantage of. The only thing within my power is to write this review & hope people take it into consideration when choosing to stay at your hotel because you don't care about your guests.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.