To begin with my initial reaction to the hotel was one of suprise and delight as the hotel itself is really quite nice,moroccan theme and interesting decor. There were no reviews of the hotel on trip advisor so we just went with it,there isn't much choice in Saidon anyway.The guy at the desk asked for 100 dollars a night,we said 75, he agreed-we were glad not to have to start bargaining. All sorts of things went wrong however,the electricity in our room went on and off continuously during the 3 nights we spent there,our shower was broken,only 1 towel every morning,no toilet paper etc etc. What really annoyed me was every morning when we went for breakfast we left a ''do not disturb'' sign on the door but the maid went in anyway,made up the beds without changing the sheets, threw all our clothes,luggage etc on the bed and mopped the place-she left everything in a heap on the bed?!!! It was so strange and quite tiring lifting everything back down every morning. We charged all our bills to the room and verified at the beginning that they would accept credit card as it was the end of our holiday and I didn't want to walk around with loads of cash. On the last day I recived 3 calls to the room between 11-11.45am asking me if the cleaner could come in,I said we were showering but leaving shortly. Both the receptionist and cleaner insisted on calling asking when we were checking out....it was literally to the point of harassment even though it clearly states check out is at 12. (it was clear the cleaner wanted to go home)This was really aggrevating as I couldn't pack/shower etc. When we came down to pay the bill there were 3 teenagers at the desk. They just said '290 dollars total' and looked at us-no reciept,no manners-nothing. I asked if the manager was there (who I believe is called Nadine?) but they just looked and said 'La' (no). They said their credit card machine was down and as I didnt have cash they made several calls until one of the young boys told us to follow him. We walked around the whole of Sidon behind him like idiots for over an hour stopping in 6/7 shops while he asked if we could use our credit cards in their store and they pay him the money. It was the most OBSCURE and embarassing thing I have ever encountered and as a result of all the drama we were late for our trip to Jeitta Grotto and instead had to go straight to the airport. I wouldnt recommend this joke of a hotel unless you were eating in the restaurant which is located on the top floor, it is efficient and delicious. Serious improvements needed because even at 75 dollars a night-the price is ridiculous for what you get.
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- Also Known As:
- Al Qualaa Hotel Lebanon/Sidon