We called on our way home from Belfast as it was handy coming off the motorway.. normally I am very easily pleased, as long as food is edible and tasty, I don't complain! We were served by a young man called Alan, he was lovely and very attentive, he is the reason there is 2 stars and not 1! We decided to order off the specials, it wasn't because we were on a budget, there was food on that menu we both wanted.
We started off with bread sticks and cheesy dip.. the bread was fab.. cheesy dip, horrible!
For mains my friend had Pasta Carbonara which was fine, the portion was small but tasty!
For my mains, I had the most disgusting burger I have ever had in my life!! it was full of grissle and viens and lumps like dog food.. I am not joking or over exaggerating. I stopped eating the burger and just ate the bap, as I said I don't like to complain! but when Alan came back to clear the table, I felt I had to say something, he got the manageress. The manageress was again lovely and said she would take the burger off my bill. Grand!
On my way out, I noticed a gentleman eating a burger, I glanced at his and it was not the same meat texture at all.. I am assuming (possibly someone from Frankie and Benny's could clarify!) that if you order off the specials menu you get substandard food, than what you would get off the fully priced menu! I was very disappointed, and I wonder sense this would make to a business.. as they have just lost a customer for life!
2 stars for customer service and none for the food!
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