Overall worse experience of my life in any hotel! I live in this community and normally would recommend but the people are rude, service stinks, and once your in at night your locked down like a prisoner. There late check out is only noon, but at 11am got a rude call to check out, not a good morning, thanks for staying with us nothing just time to check out I was told could wait until noon so was finishing up getting ready to leave 5 minutes later a knock at the door, seriously??? Never in my life would I stay there, recommend anyone to stay there, and the worst hotel ever don't waste your time drive 10 min to Jefferson city and get a real hotel with real customer service!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 28, 2012
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To all are other guest and potential guest, please excuse my non typical response below but sometimes frustration and bewilderment make it is just necessary.
Ms Jody, last name unknown, fore not the registered guest. While all reviews are a persons subjective view, to slander a business just because you did not like using the night check-in window at 3AM and than equate it to being in a prison is horrendous. You and your male friend had the freedom of not checking in and going elsewhere? You had the freedom to just go home, for you live just down the street in the community. You had the freedom to change your mind and check out right away. But no, you elected to stay. The local TV station, KRCG, even did a story on hotel safety in December 2007 following a desk clerks murder at 4AM in Columbia, MO and urged the general public to look for hotels with night check-in windows. Why????, SAFETY, SAFETY, SAFETY. SHAME, SHAME, SHAME on you Jody for making a MOCKERY of a late night check-in window that’s there for the employee's safety and the safety of the hotels guest.
All future potential guest, we here at Holts Summit Americas Best value Inn always have your interest in mind to provide you a safe, clean, homey atmosphere and for a quiet SAFE nights sleep because you deserve it. We have served tens of thousands of guest over the last 14 years successfully and will continue that service in the continuing months and years ahead.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.