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“Never Again!!!!!!!!” 1 of 5 stars
Review of Charlie Gitto's

Charlie Gitto's
777 Casino Center Dr, Hazelwood, MO 63043
(314) 770-7663
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Ranked #2 of 62 restaurants in Hazelwood
Price range: $31 - $50
More restaurant details
Restaurant details
Dining style: Casual Elegant
Cross street: Earth City Expressway
Jackson, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Never Again!!!!!!!!”
1 of 5 stars Reviewed March 25, 2012 via mobile

Overpriced mediocre food. Horrible service and bad attitudes from manager.

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32 reviews from our community

62% Recommend
    16
    4
    4
    4
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
1 review
“Sinking Ship”
1 of 5 stars Reviewed March 25, 2012 via mobile

After a 2.5 hour trip which I make regularly to go to one of my most enjoyed casino's I previously arranged for my casino host to partake in comp'ing my dinner for 3. The comp did not have the name of the restaurant on it, it just said good for 90.00 and "EAT UP!". Now to anyone with common sense which is most of us, "EAT UP!" would have been looked upon as an expression such as "eat up and enjoy your meal". Upon entering the restaurant I presented the comp certificate to the asst GM and he clearly stated and acknowledged that it was ok to use this comp that I received from my host. Sat down, waiter was excellent, should have been the captain of the ship, food was for the most part less than mediocre. Received bill, presented comp certificate, I am then informed, now that I have already eaten dinner, that this comp certificate is not for this restaurant but for the, "EAT UP BUFFET", which the comp clearly states in big bold print, "EAT UP!", not, "EAT UP BUFFET", which "EAT UP" is supposedly the name of the buffet, anyhow on to the point, the GM of the restaurant then proceeds to the table to enlighten me on how SHE cannot help me or what she can't do for me, all with a very very snippy attitude, and I'm not exaggerating, I then informed her that her copilot asst GM acknowledged the certificate that I had upon entering and confirmed that the comp was valid, the GM said that he told her that we just waived it in front of his face and that he must have not seen it very well, which was a lie. The GM then goes and contacts a host to get the comp changed to this restaurants name all while we are sitting for about 20-25 min wondering where she is, she then comes back to inform me that it is taken care of. I informed her the whole way this situation was handled was very unproffesional and rude all which could have been avoided if someone was doing their job in making sure any certificate is valid BEFORE you eat the food. She then started yelling at all 3 of us saying, "IT IS TIME FOR YOU TO LEAVE!", she escorted us to the door and said I mean yelled once again, "GET OUT OF HERE NOW!", "YOUR A DIME A DOZEN!". I said "it hurts don't it, that the ship needs a new captain" and then left. I will not ever go to, nor mention, or even look in the general vacinity of this restaurant ever again! I am just in shock that someone with her kind of attitude is working with the public, I work in customer relations for a multi billion dollar company and would be immediately terminated for even thinking of speaking to a customer like that! Overall impression of restaurant, I'd rather starve.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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Saint Louis, Missouri
Top Contributor
210 reviews 210 reviews
118 restaurant reviews
Reviews in 54 cities Reviews in 54 cities
44 helpful votes 44 helpful votes
“Big deal, not worth it!”
3 of 5 stars Reviewed March 22, 2012

Having been to three Charlie Gitto's I know people who really enjoy the places. For me, I just don't find them to be that good. Maybe I just have ordered the wrong things, but the cost is high and the enjoyment was low.

Visited January 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“The Worst staff!!”
1 of 5 stars Reviewed February 20, 2012 via mobile

I used to come here at least once a month for YEARS! The food is always good, staff is varied. Depends on who you get. My last visit I was accused of not paying my bill AFTER I had left the restaurant! I received a call from the hostess and then my server claiming I had never paid. My mistake for paying in cash! Never again!! It's a scam so beware!!!! Only use credit cards - no cash! Beware of this place! This was a bad experience of epic proportion!

    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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Maryville, Illinois
Contributor
16 reviews 16 reviews
8 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Great Italian Food”
5 of 5 stars Reviewed February 10, 2012

Skip the buffet at Harrah's and make reservations at Charlie Gitto's. Italian food can't get any better.

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