Over the past 4 years, we've stayed at County Inn many times. Quality dropped consistently through the years. Our last stay began 8/2/11 with my young daughter & disabled mother. We were planning to stay through 8/7/11 but left on 8/4/11 because IT WAS HORRIFIC!
FIRST ROOM (112) smelled like vomit & mildew. The clerk said "No one has complained about an odor in that room, it's never had problems before". Begrudgingly gave us new room.
SECOND ROOM (104) Toilet first stopped up @ 9pm. The clerk (James) told me "that room never has had problems before" but didn't seem surprised & offered plunger to me to fix it myself! But he did come down & fix it.
FIX IT YOURSELF The toilet again stopped up and overflowed at 12:40am; the night clerk told me "that room never has had problems before". He was unwilling to come clean or fix the toilet & gave the plunger to me! When I told him that plunging my own toilet in a room I had paid for was ridiculous, he told me there were no rooms available to move.
STUCK UNTIL MORNING My young daughter & disable mother were now back to sleep so moving wasn't a realistic option. Although it was ridiculous, I assumed it wouldn't take long, so I took the plunger to fix the toilet in their motel. I stated I wanted a new room in the morning & the night to comped for their unwillingness to accomodate us in this situation. The clerk didn't look disturbed, was still unwilling to help, & told me to talk to mgr in morning. I worked on the toilet until after 2am. When I then went to the desk and asked they were unwilling to give me cleaning supplies: "not for guests". I explained there were feces all over me and the bathroom & that I was no longer a guest, I was an employee & deserved compensation. They finally offered supplies, but nothing very strong. I had to fight to get a cupful of bleach to help clean & sanitize myself & bathroom. I cleaned the bathroom thoroughly and then took the towels to be washed & get new. The clerk acted unwilling to give me new- asking how many I had used that day! Unbelievable! I again asked for a new room & for a discount on the night. I was told to talk to mgr in morning. After showering, I went to bed at 3:45am.
UNWILLING TO ACCOMODATE At 8am I went to the front desk& asked to speak to mgr. Mgr (Sam) called at 9:25 & said he had msg to call me. He claimed he hadn't heard of the situation or anything wrong with room. When I explained the situation he offered a new room but any comp has to be made by Gen Mgr. I told Sam to call him immediately; was told he rarely came in, picked up his phone or returned msg. But, he was certain that I wouldn't receive anything because "slight maintenance problems" occur in motels! I stated that a toilet stopping up & overflowing, & guest having to clean & do their own maintenance were unacceptable practices- not "slight problems"!
DISRESPECT Sam's comments highlight Country Inn's disrespect & disregard for their guests. They were unwilling to recognize severe problems, to accept any responsibility, or to try to fix them. They minimized our situation & what I was asked in my own room. Because they were unwilling to make any discount of the previous night's room (& I never heard from the GM), we went to the Holiday Inn down the road. $15 more but much nicer.
DISREGARD FOR CUSTOMERS The situation is disappointing because we loved our little motel that was less than a mile from my sister's house, but the problems are very serious. If they act with such disregard about this situation, how would they respond to security or other problems? I am notifying Priceline, Expedia, Travelocity, Orbitz, Facebook, the Chamber of Commerce, Better Business Bureau, & anyone else who can help spread the word about this motel. STAY AWAY!
- Also Known As:
- Country Hearth Inn & Suites Fulton Hotel Fulton
- Country Hearth Inn & Suites Fulton Hotel
- Country Hearth Inn And Suites Fulton
- Official Description (provided by the hotel):
- Country Hearth Inn & Suites is indoor property. We offer complimentary hot/cold breakfast. We have indoor pool and hot tub. We also have fitness center, meeting room. All rooms have micro/fridge, cable HBO, in-room coffee makers, hair dryers and free WiFi. We are located right off Hwy 54 and exit F. ... more less
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