The staff was exceptionally helpful, especially reservations, and front desk.It is a good safe environment with restaurant and bar most convenient. It is quite convenient to Plaza Frontenac mall. Parking is extremely good.

Having stayed at a wonderfully renovated older Hilton property last weekend, the contrast between it and the Frontenac location is like night and day. The stay began with checkin by a lackluster dull personality kid at the front desk. The hotel property is old and sagging and in dire need of a facelift. While there is a stately graciousness to the general architecture & the rooms are very spacious, they are noisy and desperately in need of new linens and draperies. The settee had huge stains on it as did the curtains. The hairdryer shelf in the bathroom was full of dust. I chose the Executive "floor" for the ease of access for nibblies and breakfast. It was pretty disappointing. Basically a room key gives you access to a room that is called the Executive Lounge. There is no specific floor of rooms that allows select people access. The snack and breakfast offerings were disappointing. Better breakfasts can be enjoyed on the Hampton properties. Would probably not stay here again until a facelift is done.

I've just returned from a 5 day conference which was held at this hotel. It was clean and comfortable and located within walking distance of shopping and restaurants but the most impressive thing about it was the service.The staff was friendly, efficient and met all our many demands with smiles. Special kudos the to the food servers who dealt with large tables of people with good humor and our requests for separate checks without blinking an eye. One even remembered what we had ordered for breakfast the day before and how we liked our eggs.
This hotel went above and beyond to provide a great business meeting. Definitely recommended.

We were just passing through and needed a place to stay. First off, if you are coming through, make sure you stay somewhere in West St. Louis, MO side of the river. The hotel is a bit of an odd setup, it's obviously a very old building, but it is in good shape. I can't tell if the hotel needs a major makeover or touchup. Some things look dated, but everything is still clean and in very good condition. There's a bar & restaurant there too. Also, breakfast was very good. We had no issues staying here.