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“Quality Hotel” 5 of 5 stars
Review of Hampton Inn St. Louis - NW I-270

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Hampton Inn St. Louis - NW I-270
2.5 of 5 Hotel   |   55 Dunn Road, Florissant, Saint Louis, MO 63031   |  
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Ranked #1 of 3 Hotels in Florissant
Richmond, United States
1 review
“Quality Hotel”
5 of 5 stars Reviewed June 30, 2014

Quality hotel close to airport and the interstate. Breakfast was outstanding and staff was very helpful. Rooms were a little dated, but clean, comfortable and well maintained. I arrived very late at night due to a delayed flight and the staff checked me in quickly. I also used the business center to print my boarding pass for my next flight with no issues.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, Front Office Manager at Hampton Inn St. Louis - NW I-270, responded to this review, July 15, 2014
Dear Francis H-

Thank you for the great review! We are happy to hear that you enjoyed your stay with us so much. I will pass your kind words along to our staff.

Best Regards,

Kyla Schraier
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
    89
    54
    22
    14
    12
See reviews for
66
30
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63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Springfield, Illinois
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed June 28, 2014

The title tells most of the story - we were kept awake all night. Upon check out I informed the hotel employee that did NOTHING except give me an insincere apology. I completed the hotel's survey that was emailed to me after the stay and it was only then that I found out that Hampton Inn's have a 100% satisfaction guarantee - I'm checking into that. I would have been an excellent hotel - clean, convenient to the Verizon Amphitheater, nice sized room, etc - if not for the noise and no sleep and no concern by staff.

Room Tip: Do NOT accept room 215
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, Front Office Manager at Hampton Inn St. Louis - NW I-270, responded to this review, June 30, 2014
Dear LAB2013-

I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be of assistance in this matter if you would like to contact me. Again, on behalf of the staff and management - I offer our apologies.

Sincerely,
Kyla Schraier
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Junction City, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 27, 2014

I selected the hotel due to being closed to the St. Louis Airport. The hotel staffs provided excellent customer service. Speedy check in. I enjoyed the warm complimentary breakfast. The hotel lobby and lounge were clean and tidy.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, Front Office Manager at Hampton Inn St. Louis - NW I-270, responded to this review, July 15, 2014
Dear Ricardo S-

Wow! Thank you for such an awesome review! We take pride in having such a great staff here at Hampton Inn- Northwest. I will pass along your kind words. We look forward to seeing you next time you are in town.

Best Regards,

Kyla Schraier
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed June 25, 2014

Stayed for 3 nights while visiting St. Louis. Reasonably close to downtown - 17-20 minutes depending on traffic. About 20 minutes from "The Hill." Not far from train station if you want to go to a Cardinals game or tour. Hotel has usual Hampton Inn amenities. Staff is very friendly. Hotel itself seems a bit run down. Repairs have been made but updates would be a plus. Things like heavy scratches on closet doors, clean/replace dust ruffles on beds, wood chipping off hard wood furniture and doors - cosmetic, nothing that will directly affect your comfort. Pool is small, but adequate. It was very hot for our mid-June visit and the pool provided a nice reprieve. Area is ok - directly off the expressway. Breakfast is good, but if you need stronger "fancy" coffee Starbucks is next door.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, Front Office Manager at Hampton Inn St. Louis - NW I-270, responded to this review, June 26, 2014
Dear Valued Guest-

Thank you for your recent stay with us. We take pride in having a friendly staff. Thank you for your feedback on the amenities that we have to offer. We look forward to hopefully seeing you again soon.

Best Regards,

Kyla Schraier
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 22, 2014

The staff for the most part were great! My biggest complaint was the water softener. I am a road warrior and the use of water softeners isn't a big deal. Normally. The chemical mixture or something was off here. I had a difficult time shaving... bathing... washing my hands... the water left my skin in bad shape.

I contacted the GM.. no response. Each person at the FD simply laughed at my complaints. (Because they EACH had heard multiple times daily.) My 2nd day there... EVERY SINGLE person at the breakfast area complained about the water. (I don't think most knew about the water softener.)

My rooms VM never worked. Not a big deal... but, when messages are left & I couldn't retrieve them, that's an issue. There were 2 times I was awaiting packages that did come... But, I was unaware off because of the VM not working. I had to start stopping through the FD each day.


I discovered the night prior to my checkout that my sheets hadn't been changed in approx 2 weeks. (I learned this from something I had eaten... 2 wks prior.) This was disappointing. Very. I typically work 14-16 hrs days when I am on the road, so when I hit the bed... i'm OUT. Now granted, I am one for an every other or every 2 day room cleaning. My sheets should have been changed more than once in 2 weeks. That's just unacceptable.

The property was actually in pretty good shape to be so old. The constant use of air fresheners & carpet fresheners totally 'jacked-up' my sinuses. (From the daily spraying of the seats, to the carpet behind the FD to the carpet lining of the hallways... I sneezed each time I hit a hallway/ common area. (I never sat & ate breakfast once.)

As I mentioned, most of the staff were great. The location was really good... The water softener needs to be addressed.. Ask the guests.. they'll ALL complain. They just don't know what the issue is. Also... if you all correct that, your water usage would drop tremendously.

I probably wouldn't stay again.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, Front Office Manager at Hampton Inn St. Louis - NW I-270, responded to this review, June 27, 2014
Dear Valued Guest-

Thank you for your recent stay with us. We are extremely happy to hear that the staff exceeded your expectations. We appreciate all of the feedback you have given. We hope to see you again soon.

Best Regards,

Kyla Schraier
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, United States
1 review
5 of 5 stars Reviewed June 21, 2014

You can't beat the location and price for what you get--free internet, breakfast, outdoor pool (small but adequate). Everything very clean and comfortable! Near airport (but not adjacent)--rooms well soundproofed--never heard the planes.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, General Manager at Hampton Inn St. Louis - NW I-270, responded to this review, June 26, 2014
Dear David N.-

Wow! Thank you for such a great review! We are very happy to hear that you enjoyed your stay.
We look forward to seeing you again soon.

Best Regards,

Kyla Schraier
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 16, 2014

A bit of an older hotel, but a great one nonetheless. Good staff and clean, comfy rooms, plus the usual outstanding Hampton breakfast. Close to interstates for easy access, yet still quiet. Not too far from downtown. I would stay here again.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonInnFlorissant, Front Office Manager at Hampton Inn St. Louis - NW I-270, responded to this review, June 18, 2014
Dear Valued Guest-

Thank you for your recent stay with us. I am glad that you enjoyed breakfast, as our breakfast hosts work very hard to prepare it each morning. We are happy to hear that you will be back again to stay with us.

Best Regards,

Kyla Schraier
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn St. Louis - NW I-270

Address: 55 Dunn Road, Florissant, Saint Louis, MO 63031
Phone Number:
Location: United States > Missouri > Saint Louis > Florissant
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Florissant
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn St. Louis - NW I-270 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hampton Inn St. Louis - Nw i-270 Hotel Florissant
Hampton Inn Florissant
Florissant Hampton Inn
Hampton Inn St. Louis - NW I-270 Florissant, MO - Saint Louis

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