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“Good place to stop while on raod trip” 4 of 5 stars
Review of Lexington Inn Shalimar Plaza & Conference Center

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Lexington Inn Shalimar Plaza & Conference Center
3.0 of 5 Hotel   |   1200 West Gannon Drive, Festus, MO 63028 (Formerly Best Western)   |  
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Ranked #4 of 4 Hotels in Festus
Certificate of Excellence 2014
Madison, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Good place to stop while on raod trip”
4 of 5 stars Reviewed November 18, 2013

This hotel worked very well for us when we were on the road. The place was very clean. While there were a couple stains on our carpet, I felt confident they had been cleaned and disinfected. Bathroom is small, but works. Beds were comfortable. There were many breakfast choices and the breakfast room was quite large and pleasant.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, November 20, 2013
Thank you for your recent stay at the Best Western Shalimar Plaza Hotel in Festus, MO!!! We really appreciate you choosing us and also taking the time to fill out the survey. We are glad you enjoyed your stay with us. We look forward to being your hosts again next time you are visiting our way!

Thank you again!
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    46
    23
    19
    14
    11
See reviews for
51
28
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Martin, Tennessee
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 8, 2013

We were traveling with a large group of band students so I didn't expect a whole lot. My room requests were partially honored, but the staff attitude was a bit snotty. The hotel felt rambling and lacked charm. The hot breakfast was fine, but the dining room was inadequate for our large group. They honored my government rate, and I'm glad I didn't pay more than I did. The beds were comfortable and both my son and I did sleep well. All in all, it gets a big "eh" from me.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, November 11, 2013
Thank you for your response on Trip Advisor, I want to apologize that your stay was not 100% as we want all of our guests to enjoy their stay and be completely happy and satisfied. We appreciate you taking the time to comment and hope if you are ever traveling through Festus, Missouri you will give us another try. Thank you again!
Jennifer, General Manager
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Wisconsin Dells, Wisconsin
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 27, 2013

We stayed here in October on our way north. This is a lovely hotel with great updated decor. The beds were so comfy as well. The girl at the front desk was very friendly and welcoming. We would definately stay again. There is a bar and grill located next door, very convenient.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, October 30, 2013
Thank you so very much for your great comments on Trip Advisor! So glad you stopped by the Best Western in Festus, MO on your way north! Glad you enjoyed the room and the bed! :) I hope you will stay with us again in the future!
Thanks again!
Jennifer Wright,
General Manager
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clinton,ia
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 27, 2013

this was a very nice hotel. stayed on way to tennessee . good breakfast with many selections. did not care for small square pillows. many best westerns have gone to them, but they are not very comfortable.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, October 30, 2013
Hello, thank you for your kind comments on Trip Advisor during your recent stay at the Best Western in Festus, MO!!! SO glad you enjoyed our breakfast and I will pass that along to the breakfast supervisor. I hope you will stay with again when you pass through this way.
Thanks again!
Jennifer Wright,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
3 of 5 stars Reviewed October 22, 2013

We booked 7 rooms for a recent family reunion in Festus. When we returned to one of the rooms in the evening it is was freezing in the room. We were told maintenance was not there and offered to put us in a different room. With 2 small children ready for sleep and stuff scattered all over, that was not practical, so we decided to snuggle down with extra blankets. We asked the desk for blankets and we were told they did not have any. We got some from relatives who live in the area. I finally forced the attendant to take blankets from an empty room. The scary part is that they told us there is no management on site at night, (10 PM). After much persuasion they reveled they had a "basket" behind the desk with a few items and they finally gave us 2 thin twin sized coverlets. The staff were very nice, the hotel was clean and "pretty", but when I think of all the scenarios that can happen overnight with a single employee on staff I am quite concerned for the staff and guests safety. The next day we finally had to change rooms as then the toilet was leaking as well and they could not fix the heater. When there is staff there, they are responsive. One very worrisome thing was the bathroom door locks automatically and there is no way to unlock it if a small child gets locked in it. You have to call maintenance, which would be a real problem at night. Breakfast was very mediocre. Not only will we not stay in this hotel again, we will avoid any Best Western, as there doesn't seem to be a good business model to follow.
We were credited for the "cold" night, and I appreciate that. I think the staff tried but with no management available until Monday there was not much they could do. We were disappointed.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, October 24, 2013
Thank you for your reply on Trip Advisor regarding your recent stay with us. I want to apologize for the problems you encountered, especially with something as simple as getting you more blankets. I will go over more training with my staff to be sure they are prepared to know what to do next time. I hope you will give us another chance next time you are in our area. Again, I am sorry for what you had to go through.
Jennifer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 14, 2013

We stayed here in October for a couple nights on the way to and from Memphis Tn..clean place,great staff,nice property,close to everything.steak house and pizza place right next door.also a grocery and hardware store within walking distance.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, October 17, 2013
Hello,
Thank you for choosing Best Western Shalimar Plaza for your recent stay and I am so happy to hear you enjoyed your time with us!!!!! We realy appreciate your business and your reply on Trip Advisor.
We look forward to being your hosts again next time you are in our town.
Thank you!!!!
Jennifer
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Indianapolis, Indiana
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2013

I can see that the Best Western chain, while it has been consistently decent, is seriously on its way up! This hotel is a great example of it. The breakfast bar was excellent, and the furnishings in the rooms were up-to-date. The TV channel selection was awesome, and the staff were all very accommodating. We're used to a waterbed at home and not used to a firm mattress. The firm mattress at this hotel completely was not like a typical firm mattress!

Room Tip: I would ask for an upper-level room due to the many wedding receptions this hotel holds; that way if...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer26168, General Manager at Lexington Inn Shalimar Plaza & Conference Center, responded to this review, October 2, 2013
Hello,
I want to thank you for your kind response on Trip Advisor regarding your recent stay at the Best Western in Festus, MO!!! We truly appreciate your comments and I will pass them on to our staff. We value your reviews!
We look forward to being your host again next time you are in this area!!!! Thank you so much!
Jennifer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lexington Inn Shalimar Plaza & Conference Center

Address: 1200 West Gannon Drive, Festus, MO 63028 (Formerly Best Western)
Phone Number:
Location: United States > Missouri > Festus
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Festus
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lexington Inn Shalimar Plaza & Conference Center 3*
Number of rooms: 134
Official Description (provided by the hotel):
Lexington Inn Shalimar Plaza Hotel The Areas Premium Hotel. Located Just Minutes From St. Louis And The Areas Most Popular Attractions. We Feature Free Wi/Fi Cable TV, 32 Inch Flat Panels,Indoor Pool, Irons,Ironing Boards, Microwave, Refrigerator, Coffeemaker, hairdryer, Fitness Room, Hot Breakfast Buffet, Meeting Rooms And Banquet Facilities. ... more   less 
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Also Known As:
Holiday Inn Festus
Festus Holiday Inn

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