We’ve been staying at Drury Inns for about ten years without writing a review. Here’s what my wife said: “If everybody knows how good Drury is we’ll never be able to book a room!”
We travel to Missouri a lot, it's my wife’s home state and where Drury is headquartered. Drury Inns are now found in 20 states but we often travel to areas without one, as I do speaking tours. We recently drove non-stop for 600 miles in a day, past hundreds of hotels in three states, just to get to a Drury. That was Drury Inn and Suites at Fenton, MO, on the St. Louis outskirts.
This was a first at this inn, but we felt at home as the staff are so good, helpful and competent. The dramatic difference between the family-owned Drury and the big, anonymous chains is that the staff are bright-eyed and clearly encouraged to use their initiative. This was a policy that always worked well when I ran offices. Hire good staff, make sure they know what they are doing and turn them loose.
We are staying for 18 days and feel relaxed because the room is spacious, furnished with solid, practical, comfortable beds and furniture and has everything in it, including a refrigerator and microwave. Because we are on the road a lot, driving 25,000 miles across North America in the past five years, we cannot always eat out, so the facility to store things like cheese and milk is welcome.
Not that you need to eat out much as a Drury guest. Their breakfasts start your day with a real treat: scrambled eggs, biscuits and gravy, beef patties and some great salsa sauce. I follow this up with something no other hotel provides, as far as I know: real freshly cooked oatmeal. This is important to me as I am on a low carb, no sugar diet and oatmeal is the ideal food.
Other Drury Inns have provided oatmeal packets for you to make on our past visits, but at Fenton you get the real thing. To say that I am pleased is an understatement. Other hotel chains, please look and learn.
In the evening it’s time for another treat. The Drury provides evening food which is much more than a snack: items like meatballs and spaghetti, hotdogs, chicken, baked potatoes, macaroni cheese and so on. Popcorn is always on the go and you can always get good coffee, regular and decaf. They even throw in three alcoholic drinks if you want them. Show me another hotel that does this!
As my wife and I need to be regularly in touch with Europe and The Middle East for family and business reasons internet connection is vital. Wireless internet is free and pretty good, although not as reliable as what they used to provide: wired internet. I find the wireless a bit patchy and occasionally lose connections.
Local calls and one hour of long distance calls a day are free at Drury Inns, which we love. I hate it in hotels when you pick up the phone tariff and find they have the cheek to charge for everything.
All this costs a lot, right? Not at all. The deal we are on costs $80.99 per day: $92.88 with taxes. I have Drury Gold Key Club membership which provides various good deals. We were telling our St. Louis relatives how good Drury is at a family gathering last night. They guessed at a room rate over twice what we are paying.
I looked up the Drury website and found that CEO Chuck Drury says: “We build, own and operate all our own hotels.” That’s why the Drury chain, now 130 strong, has won the J.D. Power and Associates’ top award for “highest in guest satisfaction” for mid-scale, limited service hotels for seven consecutive years.
I hope the Drury family never sell out, as there are already too many of the anonymous, formula chains which are really not up to the mark. Having re-read my article it reads almost like I am a family member-regrettably not: I have no connection with this or any other hotel chain. We are just regular travellers and know value and quality when we find it.
I have yet to have a bad room at a Drury Inn.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.