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“WONDERFUL STAY!” 5 of 5 stars
Review of The Elms Hotel and Spa

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The Elms Hotel and Spa
3.5 of 5 Resort   |   401 Regent St., Excelsior Springs, MO 64024   |  
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Olathe, Kansas (Kansas City)
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
41 helpful votes 41 helpful votes
“WONDERFUL STAY!”
5 of 5 stars Reviewed March 11, 2014

The Elms' latest incarnation is fantastic. Can't say enough about the historic lobby, the rooms (try a Presidential Suite or the Club Floor) the Spa and the courteous staff. I used to tell people to stay there because of the history of the place, and you kind of had to overlook its current tackiness...no more! This remodel was done very well. Rooms are not terribly expensive for such a lovely place. Try staying a Sunday night, you'll have the place to yourself.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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505 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Washington Dc, District Of Columbia
1 review
5 of 5 stars Reviewed March 11, 2014

Quaint, nicely updated hotel less than an hour from Kansas City and 45 minutes from the airport. My wife and I checked in just after a wedding party checked out and we practically had the hotel to ourselves. The room was clean and comfortable. We ate all of our meals at the hotels restaurant. The food was very good and nicely presented. We'd like to see the menu expanded a little bit. The highlight of our two-day stay was the spa and its full services. We spent almost an entire day there. The spa staff was excellent and very personable and so was the rest of the hotel staff. We look forward to returning at a warmer time of the year so we can enjoy the hotel's outdoor setting and amenities.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rochester, New York
1 review
5 of 5 stars Reviewed March 11, 2014

This hotel was great. The staff was very helpful and the service was flawless. The rooms and overall hotel were very clean. I would surely recommend this hotel to anyone. The food was great and this hotel has a great bar.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fayetteville, Arkansas
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 9, 2014

We had never been to KC and searched trip advisor. We are spa people and also love historic locations. We had an amazing weekend. We are from an area with a "Victorian" tourist destination. The crescent hotel needs a lesson in restoration from this place. It is the best of both. The room and facility are updated and Hampton- like but the history and old era lives on. Truly wonderful job. I hope the corporation never forgets that the staff is the key. Samantha at the front desk, Debbie and Pam at the 5th floor reception (pay for the upgrade!) and Chris our spa concierge to name a few. We were very difficult spa guests and they did such a good job we booked more services the next evening. The grotto really is a good as they advertise. Like I said, we are spa frequenters and this is top notch all the way. The peppermint towels are worth the price and love the "quiet" room. We went to broadway st for a couple of hours and spent the rest if our time in the spa and hotel. The town of excelsior springs is an economically challenged area no doubt about it. The Elms is like an island there. But do not miss the opportunity to go downtown to Willow Springs store on Broadway. The food is great great great and the shop was so fun.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Otterville, Missouri
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2014

Nice and clean. Quiet. We enjoyed the tavern and had the best amaretto sours ever! Check in was slow but they upgraded us to a parlor suite for the trouble. The spa was totally booked so make your reservation early.

Stayed March 2014, traveled as a couple
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Overland Park, Kansas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 8, 2014

If you're wondering if you should visit the Grotto, wonder no more! GO! There is a hot tub kept at 104, steam sauna with eucalyptus kept at 120, a dry sauna kept at 180, a steam shower with provided exfoliating scrub (really interesting and unusual sensation is to get on the steam shower and turn the actual shower head on cool water...heat all around you but cool water raining down onto you, very nice). They also have a cold plunge shower kept at 55 so you can cool off quickly if you get overheated. The lounge chairs are phenomenally comfortable and they also provide ice chilled spearmint scented facial towels for a quick cooling off and water for drinking so that ones stays well hydrated.

The Grotto is free if you purchase spa treatments, which I recommend, otherwise it is $55 per person. You can get a half hour massage for $55 and then the Grotto is yours to use all day and night that same day. Book spa treatments early, like when you book your room. It is a very high quality spa experience that you won't find anywhere in the Kansas City are (Kansas or Missouri sides). There is a quiet room that offers water, tea and snacks as well as a very nice locker room for men and woman (separate of course). They provide you with a locker to keep your personal belongings, plenty of towels and a comfy incredibly soft robe as well as foot protection if your forget your own flip flops. I had the Rejuvenating facial and the Vishay shower massage, which left a bit to be desired, but only because I had a technician that would rather chat than actually massage, so it could have been much better. The massage beds are tops, heated, adjustable and the bed dressings are so plush that you instantly slip away into comfort.

The gym is well appointed, clean, bright and ready for use 24 hours a day with your too key.

There is a large oval lap pool in the lower level that used to be the only one in the states of it's kind, but has since been replicated by other designers. They say copying is the best form of flattery!

There is an outdoor hot tub that is the size of a residential pool and also an outdoor pool that is very nice with a huge decking for relaxing in the summer. It was cold we we didn't enjoy the pool this time. We did enjoy the Grotto...my favorite thing.

Originally built in 1888, but lost twice to fires and reconstructed both times, the building standing now was contrasted in 1912. A faulty boiler caused the 2nd fire and you can find the top of that faulty boiler on display on the 5th floor, it's huge and nice to see. The Hotel itself is gorgeous! It's a combination of old and new and there are stories of it's being haunted with several guests and employees through the years telling stories of ghost sightings or hearing voices, screams, etc. Whether it's true or not it doesn't make the hotel any less spectacular!

There is a coffee and pastry shop in the front lobby so coffee lovers won't have to search far for a good expression, mocha or latter and it's open until 10pm on Friday and Saturday. It serves desserts, juices, fruits and also sandwiches for lunch.

There is a full service restaurant as well. We made reservation and were promptly seated and severed. The food was not the best, but it certainly want hag worthy either. It just left a lot to be desired considering the hotel itself is so plush and unique. I expected the food to be mouthwatering and unforgettable, but it fell short on all the senses.

They had a breakfast buffet on Saturday morning, which we knew nothing about, so the hotel could do a little better making guests aware of their on site food choices. We ordered breakfast in the room. Room service was quick, 10 minutes form call to room, but now we know why...they already had everything prepared for the Buffet. We thought they were just really good until our friends told us about the Buffet. Breakfast was reasonably priced and typical. There is a Daylight donuts and lots of fast food places close by if you are into that kind of thing.

We booked a suite for $30 upgrade and it was much better than the standard room. So upgrade to a suite! We had enough room in the living area to complete yoga without moving any furniture. The suite also has a separate bar sink, mini fridge and Keurig coffee maker single cup (you can buy k-cups in the coffee shop and take to your room). There is NO microwave in the suite, just FYI. The bed is deliciousness! The bedding is clean, crisp and incredibly conformable. The decor is flattering, there are flat screen TVA in the living area and the bedroom. The Suite has it's own adjustable heating and cooling as well.

The bathroom is small and not terribly well appointed. There is absolutely no where to place your toiletries, so I utilized the bar area to store bathroom products, flat iron, perfume, makeup, etc.
The water pressure is wonderful though and the water itself is like silk on your skin. After-all, this is Excelsior Springs and got it's reputation from the healing water springs on the property.

The hotel sits on 15 acres, I believe, and there are walking trails in the rear of the property. I'm certain it will be stunning this spring and summer, but it was cold when we were there so didn't take a lot of time outside.

This would be wonderful place to have a wedding, anniversary party, etc that wants to feel intimate, but to large and important for a community center or neighborhood Clubhouse. There is a large gathering room in the lower level that is just gorgeous. The chandeliers make it so elegant and the rounded glass wall of windows on one side just adds to the feel. I kept imagining what it must have been like during prohibition era. The Elms was a very important place in its time and should still be considered as such.

Really, I know it's just Missouri, but it's probably the best place to stay in the State. The staff were all kind and hospitable and willing to help you with your needs right away.

The do offer you a wifi code when you check in that works great. We even checked in on. Friday morning about 5 hours EARLY!

They offer a ghost tour on Friday and Saturday nights I believe (maybe more times too), but I'm certain at 10pm. It's an interesting way to hear about the stories and rumors and the guide, Jay (I think) is entertaining and does well to keep you engaged.

I could go on, it suffice it to say it really is fabulous. The Spa, the Grotto, the Hotel, the service, the staff, the coffee, the wifi, the location, the gerunds, the amenities, ALL TOP NOTCH. My only drawback, the restaurant needs to step up its game big time!

Do yourself a favor, take a trip back in time to historical elegance and visit the Elms and the Spa. I promise you won't be disappointed. We WILL be going back again soon! It truly is. Beautiful place.

Room Tip: Upgrade to a suite! Rooms 439 and 212 are said to be the most haunted, if I remember correctly from...
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overland Park, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

We had a great anniversary weekend at The Elms Hotel and Spa! Everything was top notch and we came away very relaxed and happy. The food, staff, and accommodations were superb and I honestly could not think of one thing that could have been improved upon. I love how peaceful and quaint it is and cannot wait to take more friends and family along for the experience. Will be back soon!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Elms Hotel and Spa

Address: 401 Regent St., Excelsior Springs, MO 64024
Phone Number:
Location: United States > Missouri > Excelsior Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Excelsior Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Elms Hotel and Spa 3.5*
Number of rooms: 153
Official Description (provided by the hotel):
This is more than just an escape from the everyday.It’s an ageless journey to a place where life moves alittle slower. And now, our renovated hotel and spabring The Elms into an entirely new age. It’s thesame old charm, newly appointed. So be our guest.Experience this iconic hotel anew, rejuvenate at thespa and explore charming Excelsior Springs. Wethink you’ll find it to your liking. ... more   less 
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Also Known As:
The Elms Hotel Excelsior Springs
Elms Hotel Excelsior Springs
Elm Resort

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