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“Outdated hotel with a Staff that really works hard” 3 of 5 stars
Review of Holiday Inn Saint Louis West Six Flags

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Holiday Inn Saint Louis West Six Flags
3.0 of 5 Hotel   |   4901 Six Flags Road, PO Box 999, Eureka, MO 63025 (Formerly Ramada Inn at Six Flags)   |  
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Ranked #1 of 3 hotels in Eureka
Fort Valley, Georgia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Outdated hotel with a Staff that really works hard”
3 of 5 stars Reviewed October 14, 2013

I spent 8 nights at this hotel for a dog show at Purina Farms (Yes some shows last that long!).

The hotel does need some updating but the staff really worked as hard or harder than any staff I have seen.

The Good:
The Staff - When I checked in, my room was not ready but the front desk said to leave them a cell number and they would call in 45-60 minutes. After 45 minutes I got a call saying my room was ready. That impressed me. Another example - our shower had problems and the staff worked until they fixed it and solved the problem.
The Restaurant - The portions were massive - Breakfast for one can easily feed two. Again, another friendly staff.
Pets - They take pets and the staff works hard to keep the property clean and provide bags for clean-up.
Lots of "Drive-Up" rooms.
Hotel takes care of their Rewards Club members.

The Bad (with apologies to the management);
Room Condition - These are old rooms and they REALLY need to be updated. The furnishings are dated and many of the Air Conditioners need to be serviced. The carpets need to be replaced - now.
Restaurant Policy needs help. At dinner we wanted a sandwich but that required you to go to the bar. It's not a good policy that the bar menu, room service, pick-up and restaurant menus vary and the wait staff cannot vary from that. I told the front desk manager about this at checkout and she was a bit - inflexible about this. (ouch!)
The Facility needs a major update - this is separate from the rooms. The old "Holidome" is just about the same as it was many years ago.

I varied on 3-4 stars for this property but in the end, the condition of the rooms drove me to the lower rating.

Room Tip: Ask for a down and out room..........
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, October 24, 2013
Thank you for providing us the feedback on your stay. Yes, we appreciate the good and the bad. We rely on feedback such as yours to let us know how we are doing and what our guests are looking for. It is our goal to continuely move forward in improving the guest experience. Thanks for staying with us and thanks for your IHG Rewards membership.
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159 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
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English first
Milton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 8, 2013

Rooms way over-priced @ $99 per night. Old furnishings, no refrigerator or microwave (standard amenity in even budget priced hotels); coffee pot barely works, one very slow cup at a time. Plus a $35 pet fee? Really? Restaurant service is nonexistent. Terribly understaffed and unprepared to handle guests. Waited 45 minutes at table and walked out. No one ever took our order, had to ask for water. Not able to buy a cup of coffee in the morning. Inexcusable for a Holiday Inn property. Won't be staying here again.

Room Tip: Can't advise on finding a good room at this property.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, October 10, 2013
Thank you for providing us with the feedback from your hotel stay. I sincerely apolgize we fell below your expectations. We do value the feedback guests such as yourself provide to us and we use this feedback to help us to improve both the hotel and service. I do hope you will give us another opportunity to serve you. Thanks again,
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Travelers are raving about these Eureka hotels

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 4, 2013 via mobile

I should of stayed somewhere else other than here,the rooms are sub standard and way over priced, I could have paid half what I paid here and paid for parking at six flags and been better off. The pool area ranked of chlorine smell, almost choke you, and I have trouble smelling things. Very outdated hotel, restaurant inside the hotel was awful, nice location, surroundings are pretty but not worth the cost.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, October 7, 2013
Thank you for your feedback regarding your stay. Please accept my sincere apology we fell below your expectations. Our guests satisfaction is so important to us and this feedback helps us to recognize what guests are looking for. We do hope if you visit the area you will give us another opportunity.
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Chehalis
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 29, 2013

We stayed at this hotel for 6 nights while we were attending a dog show at Purina Farms (about 10 miles away). The rooms they let people with dogs stay in are in a separate building in the back. The rooms and the beds are comfortable. It was quiet. The housekeeping staff we came in contact with were friendly and prompt when we requested something. It was very hot and the AC worked well to keep the room comfortable. The room did NOT have a refrigerator and microwave--that is why I'm giving it 4 stars instead of 5. It is an older property and it looks like they are not keeping up with the small maintenance items. There is plenty of parking close to your room. There is a HUGE area to walk the dogs. There is a separate building to bathe the dogs. We had trouble getting wifi on our ipad in room 403. I would stay here again if I return to Eureka for another dog show. It seemed to be a bit expensive for what you get.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, October 1, 2013
Thank you for the feedback following your stay. Your comments are very important to us and help us to continue to strive to provide a great guest experience. Thanks for providing the room number regarding the wifi to help us check on this.

Thanks again!
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Clifton Park, New York
Top Contributor
157 reviews 157 reviews
41 hotel reviews
Reviews in 82 cities Reviews in 82 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed September 13, 2013

Remeber the Holidomes that Holiday Inn built in the 60's and 70's? Well, that about explains this place. Clean, rustic, but very dated. The indoor fun park is a throw-back to an earlier age. Mini-golf holes drilled into the floor? Video arcade games? However, most people are here for Six Flags, so it doesn't matter. We enjoyed the small balcony off our room on the second floor. Because of low occupancy, we had the outside to ourselves. Good view of bustling I-44. But not too close for comfort. The dinner was surprisingly good. And reasably priced. We are on our way to California, so this was a good rest stop away from St. Louis. I would shoot myself if I had to stop in the middle of the summer.....

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, September 16, 2013
Thank you for taking the time to provide us with your feedback after your stay with us. We rely on guests to let us know how we are doing and how we can improve our guests experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 11, 2013

Stayed here the night before we went to Six Flags. The staff was very nice. Location is great for Six Flags. 5-10 minute walk to the park. Saved money on parking for sure. The pools, games, food was all good. My only complaint is the bed was very basic, like an old school hotel bad of years past. I guess I got spoiled with nice plush beds at many hotels. Other than that we had a nice time and would return.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, September 13, 2013
Thank you for staying with us during your trip to Six Flags. We appreciate your feedback and are pleased to hear you would return for future visits to Six Flags.
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Atlanta, Georgia
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 11, 2013

We stayed at the Holiday Inn for one week in May, 2013, while attending a national dog show at Purina Farms, about 10 miles away. The facilities, while old and rather dated looking, are very nice and the place is huge. It is very spread out with adequate parking right outside the rooms, very conveniently located but generally a long way from the lobby and other places. The beds are fine, nothing special but comfortable. The room had everything we needed while not being luxurious. The closet space is very tiny, and since there were two of us staying for an entire week, we had a lot of different clothes, from dog grooming atire to semi-formal. Therefore we took a collapsible clothing rack which we placed in a corner of the room and needed very badly. The staff was very nice and the restaurant was very accommodating to our strange hours and special needs. There are adequate meeting rooms and hospitality spaces for groups up to 150-200, and the staff worked with us to set up the spaces. The facilities also have a dog bathing room and good places to walk on grass. The main reason to stay here for most people is to go to Six Flags right across the street, but since we were there for a very busy week at a dog show, we did not attend Six Flags.

Room Tip: Request a room with a door to the outside parking lot and a door to the hall on the other side. Very...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni H, Director of Sales at Holiday Inn Saint Louis West Six Flags, responded to this review, September 13, 2013
Thank you so much for taking the time to review our hotel. We are so pleased you had a wonderful week while attending the dog show at Purina Farms. We hope you visit our hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Saint Louis West Six Flags

Address: 4901 Six Flags Road, PO Box 999, Eureka, MO 63025 (Formerly Ramada Inn at Six Flags)
Phone Number:
Location: United States > Missouri > Eureka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Eureka
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Saint Louis West Six Flags 3*
Official Description (provided by the hotel):
The Holiday-Inn at Six Flags is located a short walk from the main gate of the Six Flags St. Louis amusement park. In addition, the hotel offers an indoor Fun Dome that includes a pool, sauna, whirlpool, exercise area, video game area, putting green and shuffleboard. Walk to Six Flags St. Louis on a connecting sidewalk or enjoy a complimentary air-conditioned shuttle bus to and from the amusement park. Just minutes away is Hidden Valley Ski Resort, Jellystone Park, and Purina Farms. Kids Eat Free at all meals in our Haymarket Restaurant. Drive to any major St. Louis attraction all within 30 minutes, including the Gateway Arch, Anheuser Busch Brewery, St. Louis Zoo, Grants Farm, Cardinal Baseball/Busch Stadium, Rams Football/Edward Jones Dome, and Meramec Caverns. Enjoy an Unparalleled Environment at Holiday Inn Six Flags, constructed by Irish stone masons with handcrafted limestone walls, detailed woodwork and decorative brickwork provide a backdrop of warmth and comfort. ... more   less 
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Also Known As:
Holiday Inn Saint Louis West 6 Flags
Holiday Inn Saint Louis West Six Flags Hotel Eureka
Holiday Inn Eureka
Eureka Holiday Inn

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