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Extended Stay America - St. Louis - Westport - Central: Traveler Reviews

2.0 of 5
12161 Lackland Road, Creve Coeur, Saint Louis, MO 63146 (Formerly Homestead Studio Suites)
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Extended Stay America - St. Louis - Westport - Central
Ranked #7 of 10 hotels in Creve Coeur
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26 reviews from our community

    Trip type
Traveler rating
    5
    9
    4
    7
    1
Date Rating
Toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Clean and comfortable”
4 of 5 stars Reviewed September 23, 2012

I uploaded 10 pictures of my hotel suite - you can form your own opinion. I stayed 5 nights. Pros: hotel location (easy access to highway and restaurants); room size (big); bathroom size (big); room amenities (fridge, microwave and 32 inch flat screen TV); comfortable and clean bed; free parking and free internet. Cons: intermittent internet access (it only worked during the day); maid service once a week; front desk staffed 7 am 11 pm. This is hotel is nice as long as you keep in mind it is a two star property. Don't go in expecting Hilton/Sheraton/Marriott luxury and you won't be disappointed.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Chryssipus about Extended Stay America - St. Louis - Westport - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review
September 28, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. I do appreciate the 10 pictures that you posted as well, as it presents a true visual of the property. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, in-room Wi-Fi access, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fulton, Missouri
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice room that fit my needs.”
4 of 5 stars Reviewed June 29, 2012 via mobile

I booked this room on priceline for $28 with tax the price was $39.66. I was going to be having surgery very early the next day and didn't want to drive 2 hours at 3am in the morning. The room fit my needs it had a frudge, small stove, micowave, coffee pot. The room was clean too. The only complaint I had was the shower curtain had mold on it.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask broncosfan1966 about Extended Stay America - St. Louis - Westport - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review
July 16, 2012
Thank you for taking the time to review your recent stay at Homestead St. Louis - Westport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of the condition of the shower curtain is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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Springfield, Missouri, United States
1 review
“"Great St. Louis stay"”
4 of 5 stars Reviewed June 11, 2012

The hotel was very nice, the staff were very welcoming, and were very informed. The hallway to the room smelled a bit; however the room I stayed in had no smell. The room was very spacious and clean. When I have to go up to St. Louis again, I will definitely stay here.

  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Patricia F about Extended Stay America - St. Louis - Westport - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review
July 16, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Homestead St. Louis - Westport. It's always...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
O'Fallon, Illinois, USA
Top Contributor
55 reviews 55 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
“Large but outdated rooms”
3 of 5 stars Reviewed May 30, 2012

I just needed a cheap room near work one night, and I stayed here. Having a kitchen is great because I was able to cook my own breakfast in the morning. Unfortunately there was no oven and no non stick pans. The dishes were not clean very well and there was no provided dish soap for me to wash them.

The room was very large, and mostly clean, other than the dishes. The lobby looked very nice, but the room was outdated. The bed was kind of comfortable, but I have slept on better.

I got there late and had to be buzzed in by a on call staff member to check in, when I left there was no one at the front desk, it was not open yet.

Over all it was good for a quick stay, maybe a few days.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Nymeria88 about Extended Stay America - St. Louis - Westport - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review
July 12, 2012
I recently received a copy of your review of the Homestead St. Louis - Westport. Our company prides itself on providing great service and great...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Home away from Home at Homestead”
5 of 5 stars Reviewed April 9, 2012

The staff was friendly and the rooms were large and Very clean. Me and my wife fell in love with the floor to ceiling closet mirrors right by the bed. ;-)

Room Tip: 4th floor even# rooms has the Best view.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Earl R about Extended Stay America - St. Louis - Westport - Central
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Extended Stay America - St. Louis - Westport - Central, responded to this review
July 16, 2012
Thank you so very much for your glowing review of Homestead St. Louis - Westport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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Additional Information about Extended Stay America - St. Louis - Westport - Central

Also Known As:
Homestead Studio Suites St. Louis - Westport Hotel Creve Coeur
Homestead Studio Suites St. Louis - Westport Hotel
Homestead Suites Saint Louis
Homestead Saint Louis
Homestead Studio Suites Westport
Saint Louis Homestead
Saint Louis Homestead Suites
Extended Stay America - St. Louis - Westport - Central Saint Louis, MO - Creve Coeur
Address: 12161 Lackland Road, Creve Coeur, Saint Louis, MO 63146 (Formerly Homestead Studio Suites)
Region: United States > Missouri > Saint Louis > Creve Coeur
Amenities:
Business Center Fitness Center Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #7 of 10 hotels in Creve Coeur
Price Range: $
Hotel Class:2 star (2*)
Reservation Options:
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