Upon check in my group was informed by the front desk clerk that since we booked through an online travel site and they were so full we had to be moved to smoking rooms. Apparently when you don't book directly through them they give you the rooms located on the ground floor that are disgusting. My friend arrived in her room and kicked off her shoes to relax and noticed men's shoes and a briefcase. She quickly left the room and informed the front desk. They actually placed a single woman in a room that was already occupied. To make matters worse the room they moved her to was on the ground level and the window did not lock. She didn't sleep a wink that night and and left the next day. The hotel would not even refund her for the night she didn't stay there. I was able to move to a non smoking room, but had to share a bed with my friend. There was no hot water and the smoke alarm battery was low so it beeped for hours before I finally figured out what was going on. Upon check out we talked to the manager and explained all of our troubles only to be informed once again that she could not help us do to the fact we booked through a online site. I told her that they shouldn't even sell rooms through an online site if they are not going to treat the guest with the same respect as someone who booked directly through them. This hotel is dirty and outdated and management could care less about customer service.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Executive Center - Columbia Mall. This majestic Columbia, MO hotel is the only true full service hotel in Columbia, MO & is just minutes away from the University of MO campus & the Downtown District. This luxurious hotel is adjacent to the Columbia Mall and Cosmopolitan Park. The Holiday Inn Select is located at exit 124 right off I-70 and is just a quick drive to the Columbia Regional Airport.Along with offering complimentary high-speed wireless Internet access, you can also enjoy a refreshing swim in the indoor or outdoor pool, or relax in the outdoor hot tub. Maintain your exercise regiment in our 3,000 sq. ft. fitness center. For your dining pleasure, we offer 3 restaurants - Picadilly's serves breakfast daily, Churchill's is a 4 star restaurant with meritorious service. The SportsZone is ready for the big game with 42 plasma TVs & one colossal 240 Hi-Def screen. At the Holiday Inn Select, there's no need to go anywhere else. Your conference or event is sure to be a success at the Executive Center. With over 35,000 square feet of meeting space the hotel can accommodate the full spectrum of groups up to 2,700 people. The Columbia, MO Expo Center adjoins the hotel and is ideal for trade shows & large events. Our experienced team of meeting specialists will work with you to ensure a flawless event. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Select Columbia - Executive Hotel Columbia
- Holiday Inn Columbia
- Columbia Holiday Inn