When I called the hotel to cancel my reservation, they told me the reservation didn't exist so it couldn't be canceled. A few days after the intended stay, I received a letter indicating that I was being billed for not showing up for the reservation they had previously claimed didn't exist.
I called and spoke to Shawn Shresta, the hotel's manager, and was told that he would refund the fee if he could verify that I had attempted to call and cancel. He said he would call me back by 6 PM the following day. I called the hotel when he failed to keep his promise to call me back, and was told that Mr. Shresta had decided to refund only half of the proper amount despite having verified my story about calling to cancel.
I've spent weeks discussing the issue with Mr. Shresta and Lena Roskens, his supervisor of sorts, and have yet to receive the remainder of the promised refund. I have filed a better business bureau complaint and will initiate a chargeback with my financial institution as soon as convenient.
The owner of the hotel, George Jashnani, refuses to speak with me regarding the issue.
Avoid this hotel at all costs if there is any chance at all you may have to cancel.
- Also Known As:
- Travelodge Columbia Hotel Columbia
- Travelodge Columbia Hotel
- Travelodge Columbia
- Travel Lodge Columbia
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