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“Kind of Put the "Etch" in Sketchy” 2 of 5 stars
Review of Suburban Extended Stay Hotel

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Suburban Extended Stay Hotel
2.0 of 5 Hotel   |   3100 Wingate Court, Columbia, MO 65201 (Formerly Candlewood Suites Columbia)   |  
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Ranked #27 of 37 Hotels in Columbia
Maryland Heights, Missouri
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Kind of Put the "Etch" in Sketchy”
2 of 5 stars Reviewed 6 days ago NEW

Let me start with the good. The front desk staff is very friendly. They were nice on arrival and each time I came and went from the hotel they welcomed me with smiles. This hotel is also located in an extremely convenient location right at the intersection of Highway 70 & 63. There are plenty of places to eat and get services including a grocery store in walking distance. The bed was sufficiently comfortable for sleeping with supportive pillows.

Now the bad. The hotel is not very clean. It is pretty rundown. The staff, though nice, have no uniform and wear t-shirts and jeans that make the first impression one that is decidedly not professional. The manger is nice but his family literally sit on a bench in front of the front desk all day. There is only a small hallway into the hotel where this area exists. You are always feeling the need to excuse yourself as you pass in front of an elderly man who sits there with no shoes literally all day long.

My room was in need of updating. The grout was pretty dirty in my bathroom. There is only one bar of soap for showering and hand washing. It would be very awkward to stay here with multiple people using the same soap. The furniture is very dated as are the cabinets in the kitchen area. My room had a table/desk that was pretty beat up and an office chair that was functional but not very nice. I found myself skeptical of using the TV remote because from the overall look of the room, I couldn't be certain when it was last disinfected.

I noticed the room had a very specific smell. It was disinfectant meets old smoke maybe? I am not sure but it reeked of "seedy hotel" smell. I found myself hoping that I would not take that smell with me as I went out.

In the end, I won't stay here again. It was not a completely unpleasant experience but the oddities were just too much. The cost was $49 a night. I probably should have splurged on a nicer place in the end.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
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6 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
Geneva, Switzerland
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were on a cross-country road trip hoping to get to St. Louis, but instead found ourselves here since prices farther east were considerably higher. Only had an overnight stay, but the room was very comfortable and had all the necessities. It's very close to the interstate and quick dining options. I would recommend it to anyone staying in the area.

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panama City Beach, Florida
Senior Contributor
40 reviews 40 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 26, 2014

We have stayed several places over the years while visiting our 3 children attending Mizzou. I booked this hotel, honestly, because it was all that was available in May for homecoming in October. I really didn't know what to expect, but we were pleasantly surprised. Great access to interstate and lots of shopping. Area is very safe feeling and no "shady" characters hanging out all around as we have experienced elsewhere. Even on homecoming weekend the area was very quiet and is surrounded by other well maintained hotel properties. The kitchen was well stocked and everything was very clean and well maintained. Recommend without hesitation. Thanks for a wonderful and affordable stay for homecoming!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nadia R, General Manager at Suburban Extended Stay Hotel, responded to this review, October 29, 2014
Thanking for leaving this nice comment. We look forward to seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Illinois
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 26, 2014

The photos I submitted tell most of the story so for details see those. Booked this room 6 months ago and chose it because it was for Homecoming weekend so there were not many rooms to be had. Booked it thru Travelocity and prepaid rate of $74 with tax which in hotel terms isn't much so I wasn't expecting much. Have stayed twice before at the Howard Johnson's next door for less money and have already reviewed that hotel which was acceptable. Check in was 3pm and arrived at 1pm not expecting room to be ready, but was pleasantly surprised our room was available. That's where the last of the pleasant things ended. Had paid for a queen bed with sofa sleeper non smoking. Was told room had bed no sleeper and was offered roll away at not additional charge. Asked what happened to room that was booked and was told none available and that Travelocity must have made an error when transferring over our reservation. Told her we paid for a different room and that we would be happy to be wait until after the official check-in time to get correct room. Was told that negative 3 (whatever that means) of that room type were available. Asked to speak to manager and was told one would not be in until next day. Had no choice to take room it being Homecoming weekend, and there being no chance for another available room in the town.

Room pros: Size, it had small table that had a nice executive desk chair. The room had a flat screen TV. The room had a kitchenette, nice chair next to bed.

Rooms cons: Filth. Once again see pics for details. Fridge was dented like it had been punched a couple times, counter had burn mark, dead bug laying on bathroom towel, red substance on bathroom cabinet door, grout was filthy, mold in shower stall area, one soap to be shared for sink and shower, filthy additional cloth on additional chair by table, rough pilled bed sheets, someone's clothing items left behind in closet, bed was not queen size as booked and room smelled like smoke.

Called Travelocity customer service who tried calling to talk to manager, told one not available. They kindly credited our account $50. Will use them to book again, but it will not be at this hotel.

Stayed October 2014, traveled with friends
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Nadia R, General Manager at Suburban Extended Stay Hotel, responded to this review, October 29, 2014
Thank you for taking the time and giving us your feedback it is very important to us. I want to apologize for the inconveniences you experienced with your room, it was unacceptable. I have shared your concerns with my staff and management team to ensure that this doesn’t happen again. I do hope you give us another chance.
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San Francisco
Top Contributor
100 reviews 100 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 17, 2014

This hotel is really meant for longer stays, like a week. But it was perfectly adequate for our two nights. No daily maid service. But wi-fi was good. Kitchenette makes sense for longer stays. Not a favorite, but not bad either. I might stay here again.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2014

I stayed in the Columbia Mo. for 8 months and I would like to say that Mr. Kyrell Kyer really made my stay a very nice he always had a smile on his face and a very pleasant young man that was always asking is there anything that he could do to make my stay more comfortable and enjoyable I would just like to take this time to say I thank him for that and that smile on his face he was really a good hard worker that was respectful and did not mine going out of his way to help you and he also made sure that my room was clean on the day that I liked so many thanks go out to him.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suburban Extended Stay Hotel

Address: 3100 Wingate Court, Columbia, MO 65201 (Formerly Candlewood Suites Columbia)
Phone Number:
Location: United States > Missouri > Columbia
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #27 of 37 Hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay Hotel 2*
Number of rooms: 80
Official Description (provided by the hotel):
Come experience our new 'Comforts of Home' bedding collection. At the Candlewood Suites Columbia, Missouri Hotel, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines-check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the CD player and VCR. Borrow your favorites from our free DVD and CD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. We are conveniently located off I-70 at Exit 128A, just minutes away from the University of Missouri and Columbia College. The Candlewood Suites Columbia Hotel is also close to many attractions including Katy Trail, downtown Columbia and area hospitals including Columbia Regional, Boone Hospital, and University Hospital. ... more   less 
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Also Known As:
Candlewood Suites Columbia Hotel Columbia
Candlewood Columbia
Columbia Candlewood Suites

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