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Fairfield Inn & Suites Columbia: Traveler Reviews

2.5 of 5
1115 Woodland Springs Ct, Columbia, MO 65202
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Fairfield Inn & Suites Columbia
Ranked #22 of 34 hotels in Columbia
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47 reviews from our community

    Trip type
Traveler rating
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Date Rating
Top Contributor
73 reviews 73 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
“I miss my favorite front desk staff”
3 of 5 stars Reviewed September 12, 2012 via mobile

I have stayed here many times before. The ladies that used to be at the front desk were amazing.

This time, I checked in as a gold member. Without even making eye contact with me, the girl at the front desk gave me my key. Not sure she even looked to see if there was an upgrade nor did she ask me if I would rather have a room on a lower floor (which I had always been asked before). She also didn't give me a sweepstake envelope even though they had a promotional flyer advertising this sweepstakes displayed at the front desk. When I asked another staff member about it later, she gave me one.

This girl was unhelpful and not very friendly at every interaction. I miss the ladies that used to be at the front desk!

The manager is always nice but isn't there as often as he used to be.

The beds are not very comfortable but the space by the sink is nice and large for my excessive toiletries.

Unfortunately, since I was not received with the warmness I expected as a frequent customer and gold member, I'll most likely be trying a new hotel next time I come here.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coufs F, General Manager at Fairfield Inn & Suites Columbia, responded to this review
September 14, 2012
Dear Valued Gld Member,

First I would like to thank you for taking the time to fill out the survey online via tripadvisor, and on behalf of...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sikeston, Missouri
Top Contributor
76 reviews 76 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
“Two good nights rest.”
4 of 5 stars Reviewed September 9, 2012

We had booked this room THEN read the poor reviews. From my judgment, the reviews are a WEE too bit picky. We found a clean, comfortable room with little noise and a friendly staff. I wonder if the lady who found a bug in her bathroom ever found a bug in her own home? It happens in Missouri! Hallways being hot--give me a break--we've had 103 degree temps in Missouri! My room was cooled comfortably before and after the cool front came in the day before the football game. I can't even complain about it being pricy at $150 a night because we booked for a weekend for the Mizzou first SEC game. As I've said in my reviews before, as long as I get a good night's sleep and a nice shower I'm usually happy...and I think that is what most travellers want. This motel is comfortable and quiet. BTW, it is on the bus route and you can ride to the stadium and back on game day for $3!!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedalia, Missouri
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Always a great stay”
5 of 5 stars Reviewed August 22, 2012

I have stayed a couple of times at this Fairfield Inn and Suites, when I am in Columbia for business. It is in a nice, quiet location, a bit off the main flow of traffic, which I appreciate. It is always extremely clean, and the staff is very friendly and accommodating. The rates are reasonable, and the rooms are spacious.I was quite surprised to see some of the negative reviews, as I have never seen anything but a clean, neat hotel. I have very much enjoyed my stays here, and look forward to returning in the future.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Crappy motel not hotel”
2 of 5 stars Reviewed August 13, 2012 via mobile

Marriott needs to close this place down or at least take their name back. From the cheap towels to the passage ways being hot to the crappy breakfast this place sucks. Even the staff looked like crap wearing stretch pants and tee shirts. This place is not up to Marriott standards.

  • Stayed August 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Avoid, Avoid, Avoid”
1 of 5 stars Reviewed August 7, 2012

My daughter and I stayed at 3 Fairfield Inns on our trip. This was the worst. From the beginning it was a bad experience. The hotel did not have my reservation and seemed incapable of acknowledging that a mistake had been made or apologizing. The elevator made a horrible grinding noise at each stop. There was a "cockroach" in my hotel bathroom. When I mentioned the insect, the woman at the front desk said they had a "beetle" problem and had been spraying. She didn't offer to reduce our rate or apologize. I was afraid to eat the breakfast after that. They clearly need a refresher course in "Customer Service".

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask myggstikk about Fairfield Inn & Suites Columbia
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Additional Information about Fairfield Inn & Suites Columbia

Also Known As:
Fairfield Inn & Suites Columbia Hotel Columbia
Fairfield Inn & Suites Columbia Hotel
Fairfield Inn And Suites Columbia
Address: 1115 Woodland Springs Ct, Columbia, MO 65202
Phone Number:
Region: United States > Missouri > Columbia
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotels in Columbia
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The brand new hotel offers a complimentary hot breakfast with a make-your-own Belgian waffle bar, Jimmy Dean sandwiches, fruit, yogurt and many other items. While enjoying your breakfast, sit at the Internet Bar and catch up on the latest news or check your email on your laptop with our free wireless and wired high speed internet access. ... more   less 
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