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“Luxury and service!” 5 of 5 stars
Review of The Ritz-Carlton, St. Louis

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The Ritz-Carlton, St. Louis
4.5 of 5 Hotel   |   100 Carondelet Plaza, Clayton, Saint Louis, MO 63105   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #2 of 5 Hotels in Clayton
Bloomington, Indiana
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
“Luxury and service!”
5 of 5 stars Reviewed February 27, 2014

I made a reservation for my daughter to stay here with her friend for a special birthday celebration. I made all the arrangements by phone, and everyone was exceptionally kind and helpful. The night was magical for my daughter, and she enjoyed a late check-out, room service, and the beautiful ambiance of the hotel itself. Everyone she encountered treated her like a princess, and made this birthday amazing!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review, March 3, 2014
Dear ilona06,
I enjoyed reading your comments about your daughter’s birthday experience with us at The Ritz-Carlton, St. Louis. I was thrilled that the ladies and gentlemen made it such a wonderful celebration. Every young lady deserves to feel like a princess. Thank you for allowing us to be a part of her special day.
Kind Regards,
Douglas Chang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
Cincinnati, Ohio
Top Contributor
55 reviews 55 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 27, 2014

Arriving in the polar vortex and a small blizzard but the service didn't stop. Easy and very friendly check in and then off to a large and elegant room. The Bar/ restaurant area was nice and open and has a rich feel to it. The menu selection was minimal but excellent. The service was very friendly but it was slow to start as I not sure we were noticed. The business function we attended at the hotel was well done with great facilities and food. We went to the Chop house across the street for dinner which was pricy and good as well as convenient. there was a cigar bar in the hotel that several took in and you could smell it on them and just barely in the common areas of the hotel. I am very sensitive to the smell of smoke and it didn't bother me, i just noticed it. Not much of a gift shop or any other shops. Classic style and service of a Ritz.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alliance, Ohio
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 13, 2014

I stayed at the Ritz Carlton four nights as part of a business trip to St. Louis. The hotel is very nice, with nicely appointed room. This was my first stay at a Ritz Carlton, and I was expecting something a little more extravagant. This is, however, a very nice hotel and has something of an early twentieth-century flavor, even though it's actually a much newer hotel. Ordinarily, I would think of this as a four star experience; what pushed this to the five star range was the absolutely outstanding service.

Stayed February 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantic City, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 5, 2014

I stayed here one night last month when visiting washington university. While my initial welcome was very nice with many support staff in the lobby I found that the entire stay was on worth the money. First, there was no turn down service and if it was optional then they should have asked me at check-in. Second, the towels were has hard as rocks and clearly were years old. Furthermore, most hotels located in similiar locations offer free local shuttle service. FOr all those visiting wash university don't waste your money staying here. The other area hotels are nicer and provide better amenties.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas C, General Manager at The Ritz-Carlton, St. Louis, responded to this review, February 6, 2014
Dear cary2664,

Thank you for sharing your comments about your recent visit. I was happy to read that the staff was so welcoming upon your arrival. My sincere apologies that we did not provide an experience that met with your expectations for the rest of your stay. I appreciate the feedback and opportunity you have provided to us to address these areas. If your time allows, I would welcome the opportunity to personally speak with you. I may be reached at 314.863.6300.

Kind Regards,
Douglas Chang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KINGMAN
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 30, 2014 via mobile

I had just recently stayed at the new Four Seasons in near downtown St Louis--unfortunate for the Ritz. After staying there the Ritz seemed a bit stuffy and in need of an update. That being said the service was great and the people were nice. Overall we had a good stay but this place not worth the high price tag

Stayed January 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
57 reviews 57 reviews
34 hotel reviews
Reviews in 33 cities Reviews in 33 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 24, 2014

Highlight was the excellent levels of friendliness, attention and care of everyone on the customer service team. Front door welcome, front desk, restaurant, bar, phone assistance, room service … all were quick, caring and capable.
Restaurant food selection was conservative, however was abundant and well prepared. International wine list was a surprise and welcomed.
Room was comfortable and lush without being amazing.
This fine hotel was all that I had hoped it to be. A safe bet that it would be elegant, comfortable, conservative, welcoming and friendly.
Will stay here again on my next trip.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 16, 2014

First time in a Ritz-Carlton--we had a nice stay! Rooms are spacious and comfortable--we could see the Arch way off in the distance from our balcony. Beautiful bathroom--and loved the products (Asprey brand). A couple of service glitches, but overall, very good service. Valet staff was excellent--responsive, helpful, friendly. Front desk staff was adequate, not outstanding, but certainly friendly and seemed interested in trying to offer good service. Concierge was also very helpful and detailed in his suggestions and directions. We didn't experience any of the hotel dining or meeting areas--they looked nice, but we didn't partake.

We did find that some of the snacks in the mini-fridge had been tampered with (Pringles' covers peeled back, chips taken, cans put back in as if full -- Who does that?) We told the desk and they assured us we wouldn't be charged. (We were charged on the final bill, but a phone call took care of that).

The hotel is located close (walking distance) to a few shops and several restaurants (across the street to several blocks away). We tried "Niche" for dinner on the first night--it was EXCELLENT!) Same price for parking at the Ritz whether you self-park or valet, so you might as well have someone else take care of the parking under those terms!

Close (driving distance) to local attractions--the Arch, good St. Louis BBQ, shopping. Not far from STL airport. Hotel is located in a quiet cul-de-sac type of area--not a lot of traffic, but near to downtown and freeways.

Overall, a good stay.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Clayton
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
Official Description (provided by the hotel):
Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm ambiance of our luxury hotel, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Situated in the heart of Clayton, MO, which boasts a prestigious business district and affluent suburban residences, The Ritz-Carlton, St. Louis is considered one of the finest luxury hotels near Downtown St. Louis. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards. ... more   less 
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO

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