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“Superb service and accomodations” 4 of 5 stars
Review of The Ritz-Carlton, St. Louis

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The Ritz-Carlton, St. Louis
4.5 of 5 Hotel   |   100 Carondelet Plaza, Clayton, Saint Louis, MO 63105   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #2 of 5 Hotels in Clayton
Oyster Bay, New York
Top Contributor
72 reviews 72 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
“Superb service and accomodations”
4 of 5 stars Reviewed December 10, 2012 via mobile

Everything you would expect from the RC chain. Clean room, comfy bed. Seems like a central location, although I never left the hotel (business conference). The food was consistently good. My cleaning was returned within hours. Overall a 10 out of 10.

Stayed December 2012, traveled on business
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381 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
NYC
Top Contributor
75 reviews 75 reviews
70 hotel reviews
Reviews in 51 cities Reviews in 51 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed November 29, 2012

This hotel wasn't too far from downtown (or the part of downtown where I was) and seemed to be a pretty convenient location. As others have pointed out, it does seem to get busy in the evening. I was there during the week and the lobby was quite active.
Fine service from the front desk and a decent room service menu.
The room was quite nice - it was a lot more spacious and luxurious than I expected. Things were clean and quiet.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 26, 2012

It's being our first stay in a Ritz our expectations were very high. Everyone greeted us by name and was very friendly. When we got to the room, it wasn't spectacular, the bathroom had mildew in the shower and the vanity, the carpet was stained and the room did not have a functional iron. Also on a Saturday night the valets get very backed up, it took 45 minutes to get our car from the valet, if you are staying on a Saturday, consider calling well ahead of time if you need your car right away, this is a very busy place!! Room service was very friendly but the food was only ok, not spectacular. I would definitely give this hotel another chance for a future stay.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pennsylvania
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 16, 2012

My one night stay at the Ritz-Carlton in St. Louis was excellent. From the minute I stepped out of the vehicle when I arrived, I was treated like I had been expected. Everyone was exceptional including the doormen, the front desk attendees, the wait staff, housekeeping and management. Everyone I encountered was pleasant, focused on my needs, knowledgeable, friendly and service-oriented.The facility is well-kept and it is clear that they pay close attention to the details. The bed was comfortable, the down pillows were plush, and they even have full-sized ceramic hair dryers in the rooms. The only downside was that the business center is very small and you have to pay to use the Internet after the first five minutes. Overall, they still get an excellent rating from me.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nashville, Tennessee
Top Contributor
119 reviews 119 reviews
67 hotel reviews
Reviews in 62 cities Reviews in 62 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 15, 2012 via mobile

I have stayed at this Ritz many times over the years. I was pleased to see the guest rooms have been updated. I found te bed very comfortable. The hallway on my floor was updated a bit as well. The classic lobby remains unchanged but it's a lovely space. Down sides are fee for Internet and no clear recycling program. Service is attentive as you would expect. Expensive but it is a Ritz after all!

Stayed November 2012, traveled with family
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Lake Forest, Illinois
Top Contributor
126 reviews 126 reviews
71 hotel reviews
Reviews in 69 cities Reviews in 69 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed November 15, 2012

A friend and I stayed at the Ritz-Carlton for two nights on a trip to celebrate our birthdays. I was mostly happy with the Ritz-Carlton--especially the cupcake they brought to the room for my birthday! It was a very attractive and tasty cupcake. I do not stay in Ritz-Carltons very often--this was my first time. The service was impeccable, but the part of me that is used to doing things on my own found it a bit intrusive--I can handle my own luggage and park my own car. The staff was wonderful, don't get me wrong, but perhaps I'm just not to the stage in life where I need everything done for me! The room was lovely and well appointed, and I believe all the rooms have a balcony. As we were facing west, I was able to see the sunset and enjoy a nice evening breeze. The lobby bar is great for people watching and has live music regularly. There is also a sushi bar. I did not eat at the hotel, but did enjoy some fine drinks. There is a nice little coffeeshop down the street we at instead, called Kaldi's. There are plenty of restaurants and boutiques within walking distance, all expensive. It is also easy to get to other St. Louis neighborhoods by driving or taking the Metrolink which is right by the hotel. The valet was very quick--quicker than other valets I have been forced to use, so in the end I was happy with the valet parking. The neighborhood is very upscale and might seem a bit stuffy to some. My room had a refrigerator, a mini-bar, and a nice entertainment set up (which I didn't use, but it was quite nice). Beds were very comfortable. I'm sure most people will enjoy a stay at this hotel.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Minnesota
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 8, 2012

What you would expect from a Ritz-Carlton - nice spacious rooms and terrific service. The hotel lobby/bar area could use a bit of updating and while the beds were comfortable, the pillows were not. Will definitely stay there again, but would be nice if they up their game a bit to the high standards that I've come to expect from their other properties.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz-Carlton, St. Louis

Address: 100 Carondelet Plaza, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Clayton
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Ritz-Carlton, St. Louis 4.5*
Number of rooms: 301
Official Description (provided by the hotel):
Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm ambiance of our luxury hotel, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Situated in the heart of Clayton, MO, which boasts a prestigious business district and affluent suburban residences, The Ritz-Carlton, St. Louis is considered one of the finest luxury hotels near Downtown St. Louis. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards. ... more   less 
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Also Known As:
Ritz-Carlton St. Louis Hotel Clayton
Ritz Saint Louis
Ritz-Carlton Saint Louis
Saint Louis Ritz-Carlton
The Ritz-Carlton, St. Louis Clayton, Saint Louis, MO

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