It's being our first stay in a Ritz our expectations were very high. Everyone greeted us by name and was very friendly. When we got to the room, it wasn't spectacular, the bathroom had mildew in the shower and the vanity, the carpet was stained and the room did not have a functional iron. Also on a Saturday night the valets get very backed up, it took 45 minutes to get our car from the valet, if you are staying on a Saturday, consider calling well ahead of time if you need your car right away, this is a very busy place!! Room service was very friendly but the food was only ok, not spectacular. I would definitely give this hotel another chance for a future stay.

My one night stay at the Ritz-Carlton in St. Louis was excellent. From the minute I stepped out of the vehicle when I arrived, I was treated like I had been expected. Everyone was exceptional including the doormen, the front desk attendees, the wait staff, housekeeping and management. Everyone I encountered was pleasant, focused on my needs, knowledgeable, friendly and service-oriented.The facility is well-kept and it is clear that they pay close attention to the details. The bed was comfortable, the down pillows were plush, and they even have full-sized ceramic hair dryers in the rooms. The only downside was that the business center is very small and you have to pay to use the Internet after the first five minutes. Overall, they still get an excellent rating from me.

I have stayed at this Ritz many times over the years. I was pleased to see the guest rooms have been updated. I found te bed very comfortable. The hallway on my floor was updated a bit as well. The classic lobby remains unchanged but it's a lovely space. Down sides are fee for Internet and no clear recycling program. Service is attentive as you would expect. Expensive but it is a Ritz after all!

A friend and I stayed at the Ritz-Carlton for two nights on a trip to celebrate our birthdays. I was mostly happy with the Ritz-Carlton--especially the cupcake they brought to the room for my birthday! It was a very attractive and tasty cupcake. I do not stay in Ritz-Carltons very often--this was my first time. The service was impeccable, but the part of me that is used to doing things on my own found it a bit intrusive--I can handle my own luggage and park my own car. The staff was wonderful, don't get me wrong, but perhaps I'm just not to the stage in life where I need everything done for me! The room was lovely and well appointed, and I believe all the rooms have a balcony. As we were facing west, I was able to see the sunset and enjoy a nice evening breeze. The lobby bar is great for people watching and has live music regularly. There is also a sushi bar. I did not eat at the hotel, but did enjoy some fine drinks. There is a nice little coffeeshop down the street we at instead, called Kaldi's. There are plenty of restaurants and boutiques within walking distance, all expensive. It is also easy to get to other St. Louis neighborhoods by driving or taking the Metrolink which is right by the hotel. The valet was very quick--quicker than other valets I have been forced to use, so in the end I was happy with the valet parking. The neighborhood is very upscale and might seem a bit stuffy to some. My room had a refrigerator, a mini-bar, and a nice entertainment set up (which I didn't use, but it was quite nice). Beds were very comfortable. I'm sure most people will enjoy a stay at this hotel.