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“Good Night's rest” 4 of 5 stars
Review of Crowne Plaza St. Louis - Clayton Hotel

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Crowne Plaza St. Louis - Clayton Hotel
3.5 of 5 Hotel   |   7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)   |  
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Ranked #3 of 6 hotels in Clayton
Sikeston, Missouri
Top Contributor
123 reviews 123 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
“Good Night's rest”
4 of 5 stars Reviewed March 1, 2013

May be outdated but I think it is a wonderful view of the past and hope they keep it just the way it is. Beautiful architecture, flooring, wood paneling in places. Bed was comfy, room was large. Bathroom was clean. Like most, think the pricing is too high as our total was $166 for two double beds but as many places were full would think they are able to charge this. Breakfast is awesome, made-to-order omelets and waffles, everything from fruit to biscuits and gravy.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, March 7, 2013
Thank you, Mopesty, for taking the time to share your review. We are delighted to know you appreciated our warm ambiance as much as we do! We cherish the classic architecture and we're currently redesigning to bring in the modern touches. We're so glad you enjoyed yourself and found value in our hotel - we hope you'll come see us again soon! Thanks again on behalf of our entire staff!
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384 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
1 review
5 of 5 stars Reviewed February 21, 2013 via mobile

Please acknowledge the staff members
Jeremy
Amanda
Nikki
And Eric Howard

They took us in and treated us as family after we were stranded in st Louis after the snow storm. They fed us and kept us happy and comfortable. These employees showed incredible work ethic and ability to please and accommodate people in times of stress. Thank you so much Jeremy, Nikki, Amanda, and Eric Howard

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, March 7, 2013
On behalf of everyone mentioned, thank you so much to you and the rest of the wonderful Southwest crew! We had such a great time with you all and we're so glad you got to stay with us! Please do come back and see us next time you're in the area. See you in Chicago! -Eric
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Wichita
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 27, 2013 via mobile

I am on a budget would be better if rate was $15 to $20 lower great food in the restaurant 50 places to eat and or drink within approximately 2 blocks inside parking Amanda the bar tender is awesome
always with a smile seems to really enjoy taking care of her customers with pride

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, February 4, 2013
CRITICCC, thank you for sharing your comments with us! Amanda is a great bartender and she really does take pride in her guest service. Thank you so much for your compliment and I will make sure she receives your commendation! Although I know this area is can be a bit more pricey than the rest of St. Louis, I am also confident that we offer the best value in Clayton - especially in periods of high demand. We hope you’ll stay with us again if you’re ever in the area! Thank you again for taking the time and we wish you safe travels! -Eric
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Fort Collins, Colorado
Top Contributor
229 reviews 229 reviews
76 hotel reviews
Reviews in 97 cities Reviews in 97 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 24, 2013

Great people in all areas of the hotel. I had a room on the 5th (Concierge) floor and was stunned when I opened the door and stepped into the room. The carpeting is clean, but an odd seafoam color. That wasn't what stunned me though, it was the quantity of the floor! (I later stepped it out at 30 by 20 or so.) Inside the door, I realized my room had a forest green, heart-shaped spa tub next to my bed. How retro is that?

The room was quiet and the bed linens were very clean. Rather Ethan Allen circa 1979, but so what. It was clean and worked. At least the tv was new. And you get free hbo & cinemax. Sometimes, after a busy day working & traveling. That's enough. I was a little worried that I would get up at night and hit my shin on that spa tub. It looked like it would hurt!

Room also had a small kitchen sink, fridge & microwave to go with the standard coffeemaker.

Best of all is the Concierge Lounge and breakfast offered if you're a Priority Rewards member. I'm only at the base level, but was given access to a breakfast buffet with bottled water & sodas to take for the day. In addition, from 5:30 - 9pm daily, they offer free cocktails and appetizers.

It's not the most updated hotel, but very comfortable and quirky, in a fun way.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, February 4, 2013
Thank you, Cassy, for sharing your experience with our community! We are so pleased to know that you enjoyed your stay and that our service exceeded your expectations! We love nothing more than to hear about great service received by one of our valued guests. It sounds like you were upgraded to a Honeymoon Suite - my apologies if you were surprised, but again I'm glad you enjoyed the large room. We hope to have you with us again soon and thank you again!
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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 22, 2013 via mobile

I was in Clayton for a retirement party so didn't stay in the room much the entire weekend. The lobby is GORGEOUS. The staff are friendly and helpful. Love the free breakfast! Caveats: the tiny rooms. The outdated decor on guest floors. The yucky faux parquet floors in the rooms. Free WiFi is awesome. The free parking is great too except it's difficult to navigate from garage to hotel. Would I stay here again? Probably. But I would spend as little time in the hotel as possible.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Front Office Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, February 4, 2013
Thank you, andetherunner for taking the time to share your review with our community! I am so glad that you enjoyed your stay and that you found our staff to be friendly and accommodating! I am sorry that you didn’t care for the hardwood floors though. Hard surfaces are trending now because of their cleanliness and hypo-allergenic properties. You will be glad to know that our new furniture arrives daily and I hope you will come check it out next time you’re in St. Louis! Thanks again and safe travels! -Eric
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Cedar Falls, Iowa
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 7, 2013

I recently stayed at this property and received a Platinum Priority Club upgrade. The room was well-furnished and included a flat-screen TV, but most of the hotel looks like it's stuck in the early 1980s. The lobbies and public areas looked like they were stuck in the 1970's. I noticed there were several electrical sockets that didn't have faceplates on them, and one of the lamps had a burned out light bulb. I think someone on staff there needs to do a better maintenance check of the rooms on a regular basis.

The staff was INCREDIBLY friendly. They were helpful, courteous, and seemed genuinely interested in making sure I was satisfied with my accommodations.

Figuring out which elevator to take to which floor was an adventure. Depending on which of the two buildings you're staying in, you have to select the correct elevators. In the Bemiston Tower, only one of the two elevators stops on the level for the garage.

On weekends, when the concierge lounge is closed (and why is that? Would there really be an issue with having the lounge open on weekends, even if it's just self-service?), they provided a certificate good for a free breakfast buffet at the Plaza Bar and Grill (on-site restaurant), but this was a disappointing experience. No bacon (only sausage), biscuits and something that resembled, but did not taste like, gravy. Fruit that wasn't very ripe, and a waitress that kept insisting on bringing coffee even though I stated I didn't care for any.

The exercise room is well-appointed, and I enjoyed using it. The pool, however, looks like it's in extreme disrepair. Even though it was an indoor pool, there were all kinds of leaves in it. There were also several holes in the ceiling. Some look like they had been cut to provide access to stuff in the ceiling, others looked like water damage.

Attached to the pool is a video game arcade, where all the games are free - no coins required. Kids will like this! I had a stroll down memory lane as I played Frogger, a game I remember growing up with in the 80's.

The location was great! It's two minutes from the Galleria, five minutes from the Fox Theatre, and ten minutes from downtown St. Louis.

All-in-all, I would probably stay at this property again, but ONLY because it's affiliated with Priority Club, my loyalty program of choice. If a nice Holiday Inn opened up near Clayton, I'd probably go there rather than return to this Crowne Plaza again.

Management: Time to spend a little money and update the property. You've got an awesome location here, and a property that has a LOT of potential. You can have one of the premiere properties in the area but find a consultant who can help bring this hotel into the current century, please.

Room Tip: Get a room that's NOT in the Bemiston Tower. This appears to be the older of the two sections o...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, January 31, 2013
Dear Scott D,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are very happy to read your compliments of our helpful and courteous staff, however, we regret that your experience didn't meet your expectations and we would like to assure you that this is not the standards of service we are striving for. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Thank you again for your comments, and continued loyalty as a Platinum Priority Club Rewards member.

Sincerely,

Connie D
Case Manager
IHGCare
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Additional Information about Crowne Plaza St. Louis - Clayton Hotel

Address: 7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 hotels in Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza St. Louis - Clayton Hotel 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza St. Louis-Clayton Hotel, just 15 minutes from Lambert St. Louis International Airport, centrally located in the heart of St. Louis's most prestigious business and residential district and within walking distance of many of St. Louis s finest restaurants, bars, boutiques, and galleries. The Crowne Plaza is conveniently surrounded by notable Forbes & Fortune 500 corporations such as Monsanto, Brown Shoe and Morgan Stanley, to name a few. Nearby attractions include Saint Louis Galleria, Washington University, Gateway Arch, Union Station, Busch Stadium (Cardinals Baseball), Edward Jones Dome (Rams Football), Savvis Center (Blues Hockey), Anheuser Busch Brewery, Grant s Farm, Forest Park featuring St. Louis Zoo, Muny Opera, Fox Theatre, Convention Center, Casinos and Six Flags. The Crowne Plaza St. Louis- Clayton Hotel has recently completed a $10.5 million renovation. Come and experience the Crowne Plaza difference, pamper yourself with our Sleep Advantage program in the spacious and relaxing guest rooms featuring the seven-layer-bed sleep amenity package and complimentary wired/wireless high speed internet access. The Crowne Plaza boasts over 21,000 square feet of flexible meeting space including the Top of The Tower Crystal Ballroom. Stay at the Crowne Plaza St. Louis-Clayton Hotel and experience our consummate service and attention to detail. We deliver the Crowne Plaza promise! ... more   less 
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Also Known As:
Crowne Plaza St. Louis - Clayton Hotel Saint Louis, MO
Crowne Plaza Clayton

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