I am on a budget would be better if rate was $15 to $20 lower great food in the restaurant 50 places to eat and or drink within approximately 2 blocks inside parking Amanda the bar tender is awesome
always with a smile seems to really enjoy taking care of her customers with pride

Great people in all areas of the hotel. I had a room on the 5th (Concierge) floor and was stunned when I opened the door and stepped into the room. The carpeting is clean, but an odd seafoam color. That wasn't what stunned me though, it was the quantity of the floor! (I later stepped it out at 30 by 20 or so.) Inside the door, I realized my room had a forest green, heart-shaped spa tub next to my bed. How retro is that?

The room was quiet and the bed linens were very clean. Rather Ethan Allen circa 1979, but so what. It was clean and worked. At least the tv was new. And you get free hbo & cinemax. Sometimes, after a busy day working & traveling. That's enough. I was a little worried that I would get up at night and hit my shin on that spa tub. It looked like it would hurt!

Room also had a small kitchen sink, fridge & microwave to go with the standard coffeemaker.

Best of all is the Concierge Lounge and breakfast offered if you're a Priority Rewards member. I'm only at the base level, but was given access to a breakfast buffet with bottled water & sodas to take for the day. In addition, from 5:30 - 9pm daily, they offer free cocktails and appetizers.

It's not the most updated hotel, but very comfortable and quirky, in a fun way.

I was in Clayton for a retirement party so didn't stay in the room much the entire weekend. The lobby is GORGEOUS. The staff are friendly and helpful. Love the free breakfast! Caveats: the tiny rooms. The outdated decor on guest floors. The yucky faux parquet floors in the rooms. Free WiFi is awesome. The free parking is great too except it's difficult to navigate from garage to hotel. Would I stay here again? Probably. But I would spend as little time in the hotel as possible.

I recently stayed at this property and received a Platinum Priority Club upgrade. The room was well-furnished and included a flat-screen TV, but most of the hotel looks like it's stuck in the early 1980s. The lobbies and public areas looked like they were stuck in the 1970's. I noticed there were several electrical sockets that didn't have faceplates on them, and one of the lamps had a burned out light bulb. I think someone on staff there needs to do a better maintenance check of the rooms on a regular basis.

The staff was INCREDIBLY friendly. They were helpful, courteous, and seemed genuinely interested in making sure I was satisfied with my accommodations.

Figuring out which elevator to take to which floor was an adventure. Depending on which of the two buildings you're staying in, you have to select the correct elevators. In the Bemiston Tower, only one of the two elevators stops on the level for the garage.

On weekends, when the concierge lounge is closed (and why is that? Would there really be an issue with having the lounge open on weekends, even if it's just self-service?), they provided a certificate good for a free breakfast buffet at the Plaza Bar and Grill (on-site restaurant), but this was a disappointing experience. No bacon (only sausage), biscuits and something that resembled, but did not taste like, gravy. Fruit that wasn't very ripe, and a waitress that kept insisting on bringing coffee even though I stated I didn't care for any.

The exercise room is well-appointed, and I enjoyed using it. The pool, however, looks like it's in extreme disrepair. Even though it was an indoor pool, there were all kinds of leaves in it. There were also several holes in the ceiling. Some look like they had been cut to provide access to stuff in the ceiling, others looked like water damage.

Attached to the pool is a video game arcade, where all the games are free - no coins required. Kids will like this! I had a stroll down memory lane as I played Frogger, a game I remember growing up with in the 80's.

The location was great! It's two minutes from the Galleria, five minutes from the Fox Theatre, and ten minutes from downtown St. Louis.

All-in-all, I would probably stay at this property again, but ONLY because it's affiliated with Priority Club, my loyalty program of choice. If a nice Holiday Inn opened up near Clayton, I'd probably go there rather than return to this Crowne Plaza again.

Management: Time to spend a little money and update the property. You've got an awesome location here, and a property that has a LOT of potential. You can have one of the premiere properties in the area but find a consultant who can help bring this hotel into the current century, please.