I recently stayed at this property and received a Platinum Priority Club upgrade. The room was well-furnished and included a flat-screen TV, but most of the hotel looks like it's stuck in the early 1980s. The lobbies and public areas looked like they were stuck in the 1970's. I noticed there were several electrical sockets that didn't have faceplates on them, and one of the lamps had a burned out light bulb. I think someone on staff there needs to do a better maintenance check of the rooms on a regular basis.

The staff was INCREDIBLY friendly. They were helpful, courteous, and seemed genuinely interested in making sure I was satisfied with my accommodations.

Figuring out which elevator to take to which floor was an adventure. Depending on which of the two buildings you're staying in, you have to select the correct elevators. In the Bemiston Tower, only one of the two elevators stops on the level for the garage.

On weekends, when the concierge lounge is closed (and why is that? Would there really be an issue with having the lounge open on weekends, even if it's just self-service?), they provided a certificate good for a free breakfast buffet at the Plaza Bar and Grill (on-site restaurant), but this was a disappointing experience. No bacon (only sausage), biscuits and something that resembled, but did not taste like, gravy. Fruit that wasn't very ripe, and a waitress that kept insisting on bringing coffee even though I stated I didn't care for any.

The exercise room is well-appointed, and I enjoyed using it. The pool, however, looks like it's in extreme disrepair. Even though it was an indoor pool, there were all kinds of leaves in it. There were also several holes in the ceiling. Some look like they had been cut to provide access to stuff in the ceiling, others looked like water damage.

Attached to the pool is a video game arcade, where all the games are free - no coins required. Kids will like this! I had a stroll down memory lane as I played Frogger, a game I remember growing up with in the 80's.

The location was great! It's two minutes from the Galleria, five minutes from the Fox Theatre, and ten minutes from downtown St. Louis.

All-in-all, I would probably stay at this property again, but ONLY because it's affiliated with Priority Club, my loyalty program of choice. If a nice Holiday Inn opened up near Clayton, I'd probably go there rather than return to this Crowne Plaza again.

Management: Time to spend a little money and update the property. You've got an awesome location here, and a property that has a LOT of potential. You can have one of the premiere properties in the area but find a consultant who can help bring this hotel into the current century, please.

My wife and I checked into this hotel on Saturday December 22nd 2012 and checked out on Sunday December 23rd 2012. We were staying here to attend an evening wedding in this hotel's Crystal Ballroom on the 7th floor for which a block of rooms had been reserved on the sixth floor (the Concierge floor) of the executive tower. The hotel is in downtown Clayton, near the river. Parking on the weekends is free and a nice complimentary hot breakfast buffet is served, including cooked-to-order omelets. Our two queen room was well-appointed, including large flat screen TV and safe. The bathroom features both a tub-shower combo and a nice walk-in shower. A minor quible is the maze like structure of the hotel with somewhat lacking signage; it took us a while to make our way from the conveniently attached covered parking garage to our room. The only major drawback we encountered was the bad bed: it badly sagged in the middle, resulting in an extremely restless night that took us two nights in a good bed to recover from.

My wife and I stayed at the Crowne Plaza St. Louis - Clayton Hotel for two nights in early November, after having spent the previous few nights at the Westin St. Louis downtown. While we were blown away by the amazing accommodations and service we received at the Westin, we were equally as disappointed by our entire experience at the Crowne Plaza. The hotel itself is old and outdated, and the rooms are tiny and have little-to-no sound-proofing. But I can forgive those things. After all, we didn't pay a lot for the room. What I can't forgive, however, is horrible service. When we first arrived, we only had one towel in the room, and when the hotel staff finally delivered another one, it was hung in a plastic bag on our front door. When we took it out later that night to use it, it looked and smelled completely unclean. Then the next morning we left for the day and requested that our room be made up. However, when we returned later that night it was obvious that the housekeeping staff had never set foot in our room. I went down to the front desk to complain, but my frustrations fell on deaf ears. Rather than listening to my concerns and attempting to resolve the situation, the worker at the front desk instead told me that the maids had already left for the day, so all he could do was give me new fresh towels. Needless to say, I told him to keep his towels, and I went back up to my room to get some sleep as we had to fly out early the next morning. This brings me to my last gripe. One of the main reasons we booked this hotel was the fact that they advertise a free shuttle to and from the airport. But what we were never told is that it doesn't operate 24/7, so it was incredibly upsetting when we were told the night before our departure that we would have to call a cab the next morning to take us to the airport because we were having to leave too early. All-in-all, our experience at the Crowne Plaza St. Louis - Clayton Hotel was a complete disappointment. We've stayed at many other Crowne Plazas in the past and are usually extremely happy with our service and accommodations, but unfortunately this one didn't come close to meeting our expectations. In this case, I'd have to say the old adage, "You get what you pay for," was completely true.