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“Disappointed before reservation was made.” 2 of 5 stars
Review of Crowne Plaza St. Louis - Clayton Hotel

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Crowne Plaza St. Louis - Clayton Hotel
3.5 of 5 Hotel   |   7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)   |  
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Ranked #4 of 5 Hotels in Clayton
Champaign, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Disappointed before reservation was made.”
2 of 5 stars Reviewed March 15, 2011

I called the front desk to make a reservation and was greeted with, "ThankyouforcallingthheCrownePlazamayIputyouonholdplease?" She said the right words, but that was it. I tried to say, "Actually, I just need reservations, please." Hoping to be transferred. But, I didn't have the word, "Actually" out of my mouth before I heard a click and the hold music. Don't ASK me a question (Can I put you on hold?) if you aren't going to wait for an answer. What a terrible first impression. I'm sure she was busy but that is no excuse for this. I booked the reservation through their 800 number (wasn't blown away by hospitality there, either. But they weren't rude, at least). However, I am honestly not sure if I'm going to keep it. I was making a reservation for my boss and will recommend we book elsewhere instead.

Stayed March 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpclayton, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, March 16, 2011
I would like to apologize for the service you received during your phone call. She may have been busy but we still must at all times offer the service our guests deserve! We will review your comments with the team and use this as a tool to coach on best practices! I hope you do not reconsider your boss’s reservation. If would allow us a second chance I know that we will deliver the service and accommodations that you and your boss expect!
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492 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York, NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 14, 2011

I've been traveling with 5 colleagues for the past 5 weeks on a road show and we all agreed that this was by far the worst hotel we have stayed in, not only on this road trip, but ever including our personal travels. The hotel is old and not well maintained. The rooms were grimy, the furniture mismatched. All of the rooms have the fake wood laminate floors that were sticky. My headboard had a missing piece. Parts of my room look like they hadn't been cleaned in months maybe years. The elevator smelled. As part of our hotel stay, we received free breakfast vouchers. Food tasted like it came from a can. They have a shuttle service with multiple shuttle vans but 1 person to shuttle people around so if that one guy is out, you're SOL. Save yourself the trouble and stay at the Ritz down the street.

  • Stayed March 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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cpclayton, Guest Relations Manager at Crowne Plaza St. Louis - Clayton Hotel, responded to this review, March 16, 2011
We sincerely apologize for the issues mentioned above during your stay. We strive to ensure our guest’s satisfaction at all times, and we rely on their feedback. We always ask guests to address issues like these while they are physically here at the hotel so that we can make it right before they leave. Unfortunately since nothing was mentioned during your stay, we can only offer you our apology. However, we invite you to contact us directly and give us a chance to earn your satisfaction.

We look forward to hearing from you,

Sincerely,

Kim Phillips
Assistant General Manager
Crowne Plaza St. Louis - Clayton
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Denver, CO
Top Contributor
144 reviews 144 reviews
52 hotel reviews
Reviews in 72 cities Reviews in 72 cities
205 helpful votes 205 helpful votes
3 of 5 stars Reviewed February 17, 2011

Usually CP's are older hotels that the original franchise wasn't willing to spend the dough to update. Then CP comes in. This hotel fits that exactly. It's pretty dated, but we found it to be completely comfortable for a one-night stay. The location is nothing special for tourism, but they have a free shuttle driver that can take you to near by more interesting areas. Self park was very reasonable considering the area. Only six dollars.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed January 26, 2011

From the reviews I've read, this is a tale of two hotels. From what I can gather there are a couple towers--the good one and the one I was in.

Room one: cheap fake wood floor; wall paper pealing up from the trim; banged up furniture. Worst of all: the door was some sort of Formica-like material, had a very noticeable chip, and was literally coming off the door jam (would close unless forced). The place looked like something out of a Coen brothers movie.

Called down to ask for a better room, one with carpet at least.

Room two: pretty much like room one, but with the trim on the floor pulling away from the wall and a bunch of small paint chips (I hope) by one of the walls.

Went down and returned my keys. The front desk was good about me leaving.

Life goes on for me, but if I was the owner of the Houston Greenspoint Crowne Plaza (gorgeous hotel--highly recommend it), I would be furious. This one is ruining the brand.

  • Stayed January 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Omaha, Nebraska
1 review
5 of 5 stars Reviewed December 22, 2010

The moment I walked in the door I experienced top notch service. The doormen were well knowledged on the area and the "go to" spots for restaurants and liesure. Very friendly service and the courtesy call to make sure everything was to my likings, put the cherry on top! The room was spotless and the king size beds are plush. I haven't slept this well in a while. The hotel taxi service was great too! I had 2 business meetings and they were more than eager to make sure I get to them back and forth on time. The Plaza Grill & Restaurant was excellent. The food was reasonably priced and made to perfection. I ate there 3 times in my 2 day stay and every meal had its signature style which was satisfying to my taste buds! Overall a GREAT experience! I would definitely come back. Thanks Crowne Plaza!

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, NM
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 17, 2010

Stayed here just one. night. I was flying in and driving back and this was the furthest hotel from the airport that had shuttle service. FYI, the shuttle van was obviously not well maintained as the brakes sounded like they were going to fail. I am sure (and hope) this vehicle was taken out of service that day. I was in on a weekend and the rate was great for such a nice hotel. Room was clean and spacious. Bar and restaurant are on-site and very nice. Thanks again to the bartender who gave me such a generous pour of Glenlivet! Did not have an opportunity to use many of the amenities, but I am sure they were nice. The staff were polite and very accommodating. Would certainly stay here again if business brought me to this part of St. Louis.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 14, 2010

Despite a friendly, competetent staff, our stay was marred by disappointing facilities. One of the two elevators serving our room was not working during the three days we were there. The restaurant was just plain dirty. Because windows were intended not to open, we were dependent on the airconditioner, which did not adequately cool the room.

  • Stayed November 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza St. Louis - Clayton Hotel

Address: 7750 Carondelet Avenue, Clayton, Saint Louis, MO 63105 (Formerly Radisson Hotel Clayton)
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza St. Louis - Clayton Hotel 3.5*
Number of rooms: 255
Official Description (provided by the hotel):
Welcome to the Crowne Plaza St. Louis-Clayton Hotel, just 15 minutes from Lambert St. Louis International Airport, centrally located in the heart of St. Louis's most prestigious business and residential district and within walking distance of many of St. Louis s finest restaurants, bars, boutiques, and galleries. The Crowne Plaza is conveniently surrounded by notable Forbes & Fortune 500 corporations such as Monsanto, Brown Shoe and Morgan Stanley, to name a few. Nearby attractions include Saint Louis Galleria, Washington University, Gateway Arch, Union Station, Busch Stadium (Cardinals Baseball), Edward Jones Dome (Rams Football), Savvis Center (Blues Hockey), Anheuser Busch Brewery, Grant s Farm, Forest Park featuring St. Louis Zoo, Muny Opera, Fox Theatre, Convention Center, Casinos and Six Flags. The Crowne Plaza St. Louis- Clayton Hotel has recently completed a $10.5 million renovation. Come and experience the Crowne Plaza difference, pamper yourself with our Sleep Advantage program in the spacious and relaxing guest rooms featuring the seven-layer-bed sleep amenity package and complimentary wired/wireless high speed internet access. The Crowne Plaza boasts over 21,000 square feet of flexible meeting space including the Top of The Tower Crystal Ballroom. Stay at the Crowne Plaza St. Louis-Clayton Hotel and experience our consummate service and attention to detail. We deliver the Crowne Plaza promise! ... more   less 
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Also Known As:
Crowne Plaza St. Louis - Clayton Hotel Saint Louis, MO
Crowne Plaza Clayton

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