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“Could have been better” 3 of 5 stars
Review of Sheraton Clayton Plaza Hotel St. Louis

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Sheraton Clayton Plaza Hotel St. Louis
3.5 of 5 Hotel   |   7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105   |  
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Breakfast for 2 Included
Ranked #5 of 5 Hotels in Clayton
Des Moines, Iowa
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Could have been better”
3 of 5 stars Reviewed September 8, 2013 via mobile

I stayed here for several nights on business. Such a hit and miss...broken window in the front that according to many has been broken for a long time. This says to me management doesn't see this as a priority. I was NEVER greeted by an employee of the hotel. It was I that had to engage them. (At check in i had the privledge of talking to the top of the womans head) There was a waitress in the bar who was perhaps one of the rudest waitresses on the planet. She barked at me and once served a drink NEVER checked on me. When I needed to leave she was nowhere to be found. The next night when i was with friends, she did it again...barking at them and then NEVER checking on us. I was given some coupons in a trade for not having maid service and when I asked if I could use them for breakfast was told "I think so, you could try that." You would think folks would know. The meeting room floors smelled of sewage.

Rooms were nice enough. Mine was small, but had a nice comfortable bed and wing back chair. Bathrooms are small, very small with no tub. AC is cold, but the trade off its loud.

Stayed September 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review, September 21, 2013
Thank you for your posting. You do us a great service by taking the time out of your busy schedule to write. It is through concerned guests, such as yourself, that we gain insight into areas of our business that require attention or areas that may have otherwise gone unnoticed.

Traditionally our Associates provide exceptional service and it was disappointing to learn they did not reach out to you during your visit.

Thanks again for taking the time to share your comments with us. We look forward to your next visit.
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485 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Charlottesville, Virginia
Top Contributor
87 reviews 87 reviews
21 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed September 4, 2013

I stayed at this hotel for two nights in August and I highly disappointed with the location. Rooms were very clean, spacious, and comfortable. Bathroom and shower were good. My only complaint about this hotel is that there are very few things walking distance from the hotel. I would stay closer to downtown if I was to visit again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annandale, New Jersey, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

As with all Sheraton locations, the bedding was so clean and comfortable. The rooms were very spacious. Free shuttle to and from airport AND free shuttle drove me around to some business meetings in St. Louis. The room service was delivered speedy and they got my special order perfect. Club room food was great. Can't really think of any negatives - gave it four stars because it was not quite a five star hotel, but close.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
106 reviews 106 reviews
17 hotel reviews
Reviews in 43 cities Reviews in 43 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

This hotel offers a "green choice" in which you can choose not to have your room cleaned in return for SPG award points. Our room looks decidedly tired, and the corridor was frightfully dark. So much for conservation.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review, August 26, 2013
I certainly appreciate you taking the time to write us concerning your recent stay at the Sheraton Clayton Plaza Hotel. I apologize for your perception your room was tired and the corridor was not lighted properly.

It is our goal to consistently provide the highest quality in both product and service, and it is vital to our continued success to know when we have fallen short of our own high standards. Let me simply say that all of us here at the Sheraton Clayton Plaza Hotel are committed to providing a much better and more pleasant experience for our guests than what you had the misfortune of experiencing.

I sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly.

Sincerely,

Ron Juneman
General Manager
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Iowa City, Iowa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 17, 2013

This is a lovely hotel. The entrance is easy for valet parking, but a little bit confusing for self parking. Self parking is a little bit past the entrance,take a ticket and then find your way to the elevators, a few more directional sign would be helpful. Check in was smooth with no waiting-desk folks seemed a little stuffy, not especially welcoming, but they were very efficient. We stayed in a handicap accessible room-1 king size bed, and we also booked a room for other family members. Our HA room was small but perfectly functional. A huge disappointment that there is no refrigerator in the rooms. The room was clean enough, but could have used a little attention to details, such as the desktop and tv screen had smear marks on them from cleaning, and the fold down seat in the shower had mold-like ick along the seat brackets and the edges and the bedspread had dirty marks on it. The room our family members had also was adequate, however the sheets on their 1 queen size bed were stained/dirty and they asked housekeeping to come and change them. While we were out sightseeing this was done. We're pretty sure the sheets were clean, just stained, but still very unattractive and off-putting. The hallway to our 4th floor room was dark-almost creepy, maybe some kind of energy savings plan in effect.
The beds were comfortable, the pillows were fluffy, the room had enough towels and we were comfortable for the one night we stayed. The high point though was the wonderful bartender in the lounge located just off the lobby. Rita was just a joy to meet. She helped us move our wheelchair into and out of the lift to access the lounge and she provided excellent service.
Overall I would stay again, but I think this Sheraton property could work at being a little bit more welcoming by using better directional signs in the parking areas, encourage housekeeping to use a little more attention to detail and by being a little bit more cheerful at the front desk when greeting guests.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Top Contributor
70 reviews 70 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 15, 2013

My Husband and I stayed here on business. We notice broken windows out front and dirty foyer. Deeper into the entry was beautiful, we had hope. We checked in for a conference for 3 nights. The beds were so hard we had a difficult time sleeping. The bar area while convenient was LOUD and unwelcoming. Our business had to be conducted away from the hotel. This is a shame because the actual conference was located inside the hotel.
The area of St. Louis was BEAUTIFUL! The Shuttle and drive was VERY accommodating. The rest of the hotel? We were VERY disappointed.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RonJuneman, General Manager at Sheraton Clayton Plaza Hotel St. Louis, responded to this review, August 21, 2013
I certainly appreciate you taking the time to write me concerning your recent stay at our hotel. I was sorry to read that we failed to meet your expectations in several areas.

It is our goal to consistently provide the highest quality in both product and service, and it is vital to our continued success to know when we have fallen short of our own high standards. Let me simply say that all of us here at the Sheraton Clayton Plaza Hotel are committed to providing a much better and more pleasant experience for our guests than what you had the misfortune of experiencing.

Again, thank you for taking the time to write. I sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manaus, AM
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 14, 2013

Never in my life have I found the staff of a hotel to be so freindly and helpful. Even the shuttle drivers! Free airport shuttle. Comfortable beds with more pillows than you need. Dial the phone and you get anything with a smile. Food is just ok, but the service and freindly staff make up for everything

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Clayton Plaza Hotel St. Louis

Address: 7730 Bonhomme Avenue, Clayton, Saint Louis, MO 63105
Phone Number:
Location: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Clayton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Clayton Plaza Hotel St. Louis 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Welcome to the Sheraton Clayton Plaza Hotel St. Louis in bustling downtown Clayton. Experience the fresh new look of our recently renovated guest rooms and meeting spaces. ... more   less 
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Also Known As:
Sheraton Clayton Plaza Hotel St. Louis Saint Louis, MO
Clayton Sheraton

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