I rated the hotel poor because of the value received for the money spent. Most hotels now do not charge for wi-fi. Having installed it in commercial locations, it is not that expensive to install and maintain. It's an antiquated charge because it doesn't cost $9.95/day/room to run it. The "free" area deemed my e-mail address from comcast.net as a "Adult" site so I was not able to get any of my e-mails. I finally went to a free wi-fi coffee shop and got them and only paid $3.95 for the coffee(better bargain than the $9.95) The room was comfortable, but small. It was quiet and the bed and shower were great. We "heard" the food was good, but were unable to have a meal there because we were invited out elsewhere. The parking garage was dark and dingy and it was dangerous to walk up/down to the entrances on the 1st and 2nd level and for that they charge an additional $14/day.

Could easily be a solid 4 star hotel (certainly no 5* here).
Pros:
- Very convenient location. One of the closest hotels to Washington Univ, the Zoo, and many shopping areas.
- Very well maintained. Clean.
- Friendly staff.
- Restaurant on premises, not too expensive and decent food.
- Nice bar and sitting area outside the restaurant

Cons:
- The typical Sheraton problem: charges $10/day for wireless per room PER DEVICE, and does not have wired, so now way around it. You either do all your work and play in the lobby area, pay the extra for the concierge level (free there), or absorb the crazy costs, We have a family of four, each with a laptop and tablet. That comes to $80/day for internet, absolutely ridiculous. This also is not told to you on the online page when you pay. When it went to charge me again for my 2nd of 8 devices, asked the front desk and was told it was "clearly spelled out" in the middle of page 2 of two sheets they have taped on the ledge of the check in desk. Bad enough to charge you more than $10 per room per day, but at least warn about this online when you sign up. Terrible policy, and frankly, will keep me away from ANY Sheraton until they change this.

- Showers! Oh boy. Water pressure is good, which is surprising that there are so many issues. It takes about 90 seconds for any adjustment you make in the water temp to "register", so always chasing changing it. But the big problem is if anyone near you is showering at the same time, water temp constantly changes from ice to scalding. Add to that the delay in what comes out when you change the handle, it makes for a frustrating and dangerous experience. We learned to shower at weird times, like 8:30pm. Worked fine at that time.

- Parking lot ($14/day) is a bit strange, the 2 underground floors dimly lit (which you have to drive through completely to get out - huh?), and to then get into the hotel, force you to walk up/down the up/down ramps. Almost got run over several times.

This is a very worn property. Tiny bathrooms, elevators that move at glacial pace and take forever to arrive and terrible internet service. I waited on hold for 40 minutes to talk to someone in support to get my internet connection working and finally gave up. There are better places to stay.

I was planning to stay at this hotel but plans changed. Before the change, I had spoken to Ron Juneman, hotel manager. I must comment him for his concern and actions in trying to make my stay as comfortable as possible. I would stay at this hotel in the future just based on him