We had two rooms reserved for Saturday night 10/19/2013, we arrived early before check in time. One room was ready so they let us put all our stuff in there, very handy for us. The other room was ready when we came back later. I had asked for connecting rooms when I reserved online. Penny the day after I reserved to let me know there wasn't any connecting rooms available but she would get us some it any opened up. I thought it was nice of her to call, even with bad news.
After checking in I looked around the room, number 106 on the ground floor, found hair on the inlet of the blow dryer. Wiped that off with a tissue so not a big deal, but it was very easy to see so housekeeping should have seen it. The issue was there is not sheer curtains at the window. So we kept the heavy curtains most of the way closed. The rooms on the even numbered side have a grass area that it looks onto. Past that is the backside of building with no windows that I saw. But there is a sidewalk so people walking there could see in. Sheers would have been nice. Penny was at the front desk at check out and we told her about these issues. She said that they were getting ready to remodel and new sheers would be added, and that she would find out if they had more now or not. She did apologize and said housekeeping would be notified.
The General condition of the room was good. The bed was comfortable no issues with it. I found no problems with the bathroom. The A/C was cold and quiet, two of my big concerns with a room. I slept on the a/c unit side of the bed and it didn't keep me awake or wake me up. I had no other issues with the room. As Penny said it was about time to remodel, the room was used, but not dirty so no problem there.
All the staff at the front desk we very helpful and friendly. We were at the Springhill Suits this time for shopping at the new outlet mall west down I-44 and to go to six flags Sunday. I will stay at this hotel again next time I need to be in this area. Chesterfield mall is very close by with a Cheesecake Factory which is a plus for us.
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- Also Known As:
- Springhill Suites Chesterfield Hotel Chesterfield
- Chesterfield Springhill Suites