We were in Chesterfield for my grandson's high school graduation. We chose the SpringHill Suites for it's location as it is located right off the freeway. Upon arrival, the front desk personell was busy finishing up a conversation that was NOT job related..until the manager showed up. When she showed up, we then became the focus of their attention. We were checked in quickly.The room and bathroom were extremely clean. Breakfast was good, not great. The wait staff was great. They were right on in when it came to replinishing any food that was running low and keeping the tables clean.. On Wednesday night, we came in very late and I noticed our linen had NOT been changed, I was too tired and angry to mention it at that time. Housekeeping came the next morning early and changed our linen, without any apology or excuses or anything. I guess I should have asked the Manager what was their policy regarding this matter, but did not. I did not appreciate sleeping on those sheets for that period of time without them being changed. I ALSO NOTICED, HOUSKEEPING FAILED TO PUSH THE TOP MATTRESS BACK TO THE WALL WHEN SHE FINISHED. We had to push it back to the wall ourselves. One of those days they were having a company Western party at this property. You could tell they were too excited to d o thsir jobs again, until the Manager came in to gently remind them why they were there. I was there at the front desk for at least 3 minutes until someone came out of the office to help me. Three minutes is not a very long time if all of your staff is extremely busy. If that had been the case, someone should have come to the front desk, acknowledged me and offered an apology for the wait. None of that happened!!! It is obvious that shift needs some additional Customer Service training.
- Also Known As:
- Springhill Suites Chesterfield Hotel
- Springhill Suites Chesterfield Hotel Chesterfield
- Chesterfield Springhill Suites
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