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“They need to get it together!” 2 of 5 stars
Review of Doubletree by Hilton Hotel St Louis - Chesterfield

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Doubletree by Hilton Hotel St Louis - Chesterfield
3.5 of 5 Hotel   |   16625 Swingley Ridge Road, Chesterfield, MO 63017   |  
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Ranked #3 of 13 Hotels in Chesterfield
Fort Lauderdale, United States
1 review
“They need to get it together!”
2 of 5 stars Reviewed April 29, 2013

Great facility ... horrible housekeeping! Something to complain about every day! I was there 7 nights ... hotel was full over the weekend and they ran out of bath towels! We were without towels after our morning shower Monday until 10 PM! They never made up the fold out couch bed. The coffee area was never 100% clean and once not even re-stocked & dirty cups left.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, May 4, 2013
I wanted to apologize for your recent stay with us. This is not how we want our guests to leave. Please give us another chance to prove to you that we are a great hotel that provides great service and comfortable rooms. If you have any further comments please do not hesitate on contacting me via phone or by e-mail.

thank you,
Kim Zimerman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

521 reviews from our community

Traveler rating
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169
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Poplar Bluff, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 25, 2013

Great facility! In door basketball, multiple tennis courts, big in-door pool, hot tub, huge fitness center, with great weights and cardio, racketball courts, yoga, spa etc. Nicely remodeled, nice bar and resturant

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, May 4, 2013
Thank you for the great review on Trip Advisor. Your comments are so important to us. I am so pleased you enjoyed your stay with us and the work out facility. The management team works very close to all of the team members. We do strive to be the best with hospitality. We ensure the quality and comfort of our guests. If you have any further questions, comments please do not hesitate on contacting me.

Thank you
Kim Zimerman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Kansas City
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

From the Manager, Kim, down to the wait staff in the restaurant we received outstanding customer service. Kim, the manager, and Patrina in the restaurant depicts the definition of customer service. During our stay the hotel was packed full of children attending a baseball terminate, so you can imagine the commotion in the hotel. Yet, the staff remained professional, courteous, and serving throughout our stay. Plus with all the guest during our visit the hotel and room was impeccable down to the smallest detail. This stay was for vacation, yet I travel to this area quite a bit for work. This hotel will now be my choice when in the area for work.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, May 3, 2013
Thank you for posting a review on Trip Advisor. I am so pleased that you enjoyed your stay with us. We take alot of pride with our customer service for our guests. We train our staff each day with alot of roll plays.If you have any comments or concerns please do not hesitate on contacting me.

thank you
Kim Zimerman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
89 reviews 89 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 16, 2013

We recently held a convention for 90 people and will definitely be back for our next convention. The hotel has just undergone a $12 million renovation so the meeting rooms were great...especially like the comfy chairs in the meeting rooms since we were sitting in them all day. The staff definitely went above and beyond. We had four themed meals beginning on Friday night and ending on Sunday. The chef was very creative in keeping with our themes and especially because we had several guests with special dietary requirements. Dealing with glutten free, diabetic, lactose and people who were allergic to tomatoes and strawberries had to present a challenge to the chef but he came through for us. The wait staff was very pleasant at every function. Emma at the front desk was so very pleasant and helpful as each of our guests arrived on Friday and checked out on Sunday. The lovely breakfast that was included in our room price has a very nice variety. And I can't say enough about Becky Paulson, the sales manager. Working with her for over a year, she saw that every "strange request" that we made to keep within our themed meal events was carried out.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, April 22, 2013
Thank you for taking time out of your busy scheudle to put a great review on Trip Advisor. I am so pleased that you enjoyed our facilities. We strive to be the best in customer service, we train our staff on a daily basis.I will get this review to the executive chef in regards of the event you had here. I hope that you will continue having events here at our hotel.

thank you again.

Kim Zimerman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Graysville, Alabama
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 15, 2013

This is a great location outside the city of St. Louis. Conveniently located to shopping mall across the highway. The room was very nice the bed very comfortable. Received free breakfast coupons which came in handy. Only about twenty miuntes from the arch.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, April 18, 2013
Thank you for the kind words on your last stay with us. Comments from all of our guests are so important to the staff. We are pleased that you enjoyed your stay with us. If there are any further comments, please do not hesitate on contacting me via- e-mail or by phone.

Thank you,
Kim Zimerman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Girard, Illinois, United States
1 review
5 of 5 stars Reviewed April 11, 2013

We were there for a 13U baseball tournament and the staff was very accommodating to these young gentlemen. They made it possible for the boys to play on the basketball court until the wee hours of the evening. The breakfast was VERY good.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, April 18, 2013
.Thank you for reviewing us on Trip Advisor. Comments from our guests are so important to our management team and also our employees. I am so glad that you enjoyed your stay with us. The enitire staff takes pride in what they do, and that is hospitality. We hope to see you see you in the near future. If you have any further comments please do not hesitate on contacting me via e-mail or by phone.

Kim Zimerman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville AL
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 8, 2013

If you don't mind the drive back into STL, the Double Tree is a great choice. The attached Chesterfield Athletic Club is a great bonus for cardio, weights, and tennis. The recent remodel of the hotel makes it nice hotel (great A/C in the room and the staff was very courteous and helpful.
Only negative-had asked for a room on an upper floor, away from elevator, with view of the valley. Got a room on an upper floor, across from the elevator, overlooking the parking lot.

Room Tip: Ask for a room overlooking the valley
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim Z, Front Office Manager at Doubletree by Hilton Hotel St Louis - Chesterfield, responded to this review, April 11, 2013
Thank you for writing such a wonderful trip advisor review. We take each comment from our guests very seriously. I am so pleased you enjoyed your stay and our work out facility. The great comment you wrote about our staff members makes us so proud of what we do in the hospitality industry. If you have any further comments please do not hesitate on e-mailing me or calling me.

Thank you again

Kim Zimerman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Hotel St Louis - Chesterfield

Address: 16625 Swingley Ridge Road, Chesterfield, MO 63017
Phone Number:
Location: United States > Missouri > Chesterfield
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Chesterfield
#3 Romantic Hotel in Chesterfield
#4 Family Hotel in Chesterfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Hotel St Louis - Chesterfield 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
The Doubletree by Hilton Hotel St Louis-Chesterfield, located in the upscale West County suburb of Chesterfield, is located just off Highway 40, and is convenient to St. Louis area corporations and attractions. With easy highway access, Lambert-St. Louis International Airport (STL) is less than 30 minutes from our first-class hotel. Our full service hotel features spacious guest rooms and suites with all the comforts of home and a long list of amenities like wireless high-speed internet access. For your convenience, we offer a variety of food and beverage options, including our Lobby Bar for casual lunch and dinner, or The Cafe for elegantly prepared buffet and a la carte selections in warm surroundings. Our Chesterfield Athletic Club is one of the largest hotel health facilities in the area. Our guests have full use of sparkling indoor and outdoor pools, an indoor whirlpool, sauna and steam rooms, full cardio and weight training facilities, aerobics classes, racquetball and handball courts, a full-court gymnasium, indoor and outdoor tennis courts and walk/jog tracks. From our well-located hotel, business and leisure guests alike can enjoy local attractions like the Gateway Arch, St. Louis Zoo, Busch Stadium, Forest Park, Grant's Farm, Union Station, and historic St. Charles. Whether your stay involves business or pleasure, our friendly and courteous hotel staff looks forward to welcoming you to St. Louis with our special, signature warm chocolate chip cookie at check-in. ... more   less 
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Also Known As:
Doubletree Hotel And Conference Center St. Louis
Doubletree Hotel Chesterfield
Doubletree St Louis
Doubletree Chesterfield
Chesterfield Doubletree

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