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“A great staff made the difference (July 2004)” 5 of 5 stars
Review of Homewood Suites St. Louis Chesterfield

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Homewood Suites St. Louis Chesterfield
3.0 of 5 Hotel   |   840 Chesterfield Parkway West, Chesterfield, MO 63017   |  
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Weekend Getaway Package
Ranked #7 of 13 Hotels in Chesterfield
Certificate of Excellence 2014
A TripAdvisor Member
“A great staff made the difference (July 2004)”
5 of 5 stars Reviewed September 6, 2004

Having stayed at other Hilton-family hotels, we found to be in line with our other great experiences. The evening manager's reception included a spaghetti dinner, meaning we did not need to load our three kids back into a van and take them to a restaurant - a great relief to little ones who spent 7-8 hours on the road. The hallmark of the hotel was their staff. When we stayed there, the region was in the middle of a sweltering heat wave. The air conditioner in our room was not up to the task. After propping our door open to get the cooler air from the hallway, the management offered to book us in another hotel (full occupancy) or compensate us for the room. As our kids were in bed, we opted for the latter. Satsifaction guaranteed was not just a nice sounding sales pitch. It worked. Also, accepts pets. P.S. The heat wave broke around 0200 and we ended up sleeping pretty well.

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281 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Memphis
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 16, 2004

We were booked in room 105 during a recent stay. Little did we realize that this room backs up to the kitchen and we were awakened at 4:30 am when the staff began their breakfast prep. When we called the front desk to complain they admitted that the room was "cursed" and that it should be made into a storage area. We did receive our money back for that evening and were moved to another room on the first floor. Also, when we unfolded the blanket to be used for the sleeper sofa, there was wet vomit on it. The staff was extremely apologetic and again we did receive a refund-however it put a damper on what otherwise would have been a nice stay. This is an attractive hotel and (other than the soiled linen) the rooms were extremely clean.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites St. Louis Chesterfield

Address: 840 Chesterfield Parkway West, Chesterfield, MO 63017
Phone Number:
Location: United States > Missouri > Chesterfield
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Business Hotel in Chesterfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites St. Louis Chesterfield 3*
Number of rooms: 145
Reservation Options:
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Also Known As:
Homewood Suites St. Louis Chesterfield Hotel Chesterfield
Homewood Suites Chesterfield
Homewood Chesterfield
Chesterfield Homewood Suites

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