After reading the "high recomendations" left from previous travelers, we decided to stay at the Casino Suites.
I called and requested a non-smoking, handicap king bed room. They assured me they had this room for us. After traveling more tnan 500 miles, we were very tired & just wanted to shower & relax.
We get to our room & it has a queen bed and not handicapped. I went to the front desk with my complaint. She tries to tell me that it is a king bed. I told her we have a king bed at home and only stay in king bed hotel rooms - what she gave us was a queen. She finally admitted they were queen beds & didn't have any king. I then told her the room was not handicapped. She said that room was given to someone else - she was sorry. Sorry does not replace honesty.
If traveling this direction again, we will stay far away from this hotel.
- Official Description (provided by the hotel):
- LOCATED JUST ACROSS THE STREET FROM THE CASINO! "Spiffy Clean"... A cozy indoor Corridor Property, our Room Rates include a Complimentary Extended Continental Breakfast including Hot Biscuits, Sausage and Gravy, Home Made Belgium Waffles..., Free Wireless Internet, Free HBO and 77 Other TV Channels in Room etc... Free Parking, Free Local Calls... Free News Paper... In-Room Coffee and 24/7 Coffee and often Donuts and some Fruit in the Lobby... Hair Dryers in every Room; Refrigerator in most Rooms; Microwaves in many Rooms; and in the Lobby... Our Jacuzzi Suites have a King Size Bed are a Great Favorite of Honeymooners and Birthday and Anniversary Celebrations... (We recommend that your Reserve these Rooms well in Advance as they go before any of the other Rooms... ) ... more less
- Also Known As:
- Country Hearth Inn - Caruthersville Hotel Caruthersville