Not even sure where to start.
I was in town to see a hockey game, but even though I was fine when I awoke that morning, I arrived in town sick, feverish with chills and in bad need of a bed, So of course I called the front desk hoping that in an exceptional case like this they could find a way to accomodate an early check-in. I was immediately and without hesitation told no by the person at the front desk.
And this was only the beginning. The staff at this hell-hole were absolutely incompetent and rude to boot. They were not helpful in any way whatsoever.
After I was refused any possibility of an early check in, I was so sick that I laid in the backseat of my rental car for an hour waiting for check in time. When I finally did get to check in, I was given a key for a room which was already occupied. When I opened the door and went into the room there was a man already in the bed. Clearly I had been given a room that was already taken. So I had to quickly apologize, then turn around and lug all my bags back to the front desk where I was given a key to another room. This time when I arrived at my new room, the key didn't work.
By this time I was sweating profusely and felt nauseous and completely unable to walk my bags back down to the front desk yet again, so I called down to the desk, explained the situation with the key and reminded them of the fact that I was extremely sick and feeling too weak by then to make another trek downstairs. After so completely screwing up the check-in process twice, I kinda felt like they owed me at least some small, token gesture of good will or customer service, so I asked the woman at the desk if she could send someone up with a key. Her simple, one-word response? No.
By this time I was in a cold sweat, sitting in the hallway, shvering with chills, and It was only because I spotted one of the housekeepers down the hall who had a pass key that I was able to get into the room.
After finally getting a few hours of bed rest and starting to feel slightly better, I went to take a nice hot shower only to find that the shower head in the room didnt work. Worse yet, when I tried to take a bath instead, I found that the cold water knob had been bashed in and so the only water for bathing was scalding hot. To compound that, the drainstop in the tub didnt work, so I had to jam washcloths into it to kinda, sorta at least slow it down a little.
And finally, as I had a very early flight out the next morning, I was very groggy when I departed and so I left my phone charger plugged into the wall. I realised this as soon as I got to the airport and called the hotel where my good friend at the desk informed me that they would gladly hold onto it until the "next time you can come by to pick it up." I offered to let them bill me for the postage, but her only response was that for such a complex request as that I would have to speak with the manager and he wouldn't be back until Monday.
Really, these people were completely unfit for their jobs. Not only is the place pretty much a dump, but the people who work there have no customer service skills whatsoever. Granted, leaving my phone charger in the room is my fault, but in my past travel experiences there was one other time when I left a personal article in a room. It was at the Hilton in Detroit and they fed-ex'd the item to me the next day at no charge. In this case I even offered to pay postage, but still all I got was a "no" and a "talk to the manager". I plan to call him tomorrow, but nothing in my experience with this dumpster-fire of a hotel gives me any reason to believe that will turn out well either.
I have never experienced such miserable customer service at any business anywhere in my life. Their standard response to every request, no matter how simple, in this case to a traveller who was clearly in distress wasto just say "no". In fact the one thing they seem really, really good at is saying "no". If I could give this place a negative twenty star rating that is still not be low enough. Negative times infinity might not even be quite low enough.
A total crap-hole run by rude, incompetent people. Avoid it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel, I appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. We credit our success in the lodging industry to providing good service and quality accommodations at affordable prices. We appreciate your willingness to take the time to let us know where improvement is needed so that we may continue to maintain our high standards. i have looked into your concerns and have taken steps to reslove these issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.