We stayed here for two nights over the Christmas holidays to see family, after spending two nights at a Super 8 in the Ft. Leonard Wood area (near husband's family). Maybe I was spoiled by that Super 8, which was pretty new, very nice, and had a cheaper pet fee, but we have stayed at several Extended Stay/Homestead Studio Suites properties before, and this was definitely the most rundown of any we've encountered.
The whole place felt sort of institutional, like a state-run nursing home or something. The carpet was worn, the walls had been repainted, but in this sickly pale yellow, and everything just seemed kind of...tired. The room seemed clean enough, but there was trash in the trash can under the sink, so really, who knows? When taking a shower, the faucet came off in my hand when I was trying to adjust the water temperature.
We did receive complimentary soap unlike a previous reviewer, but no shampoo. If I remember right, that's standard for ES/HSS hotels, and shampoo is available for purchase at the front desk. Not a big deal for us as we always bring our own.
We were given a room right by an exit door, which would normally be appreciated since we did have our dog with us. However, the re-entry card swipe for this door was broken. Apparently other guests had noticed and just pulled the entry mat up so that the door could not fully close and lock. Not exactly safe, but whatever. Well, one night someone else must have moved the mat, because at 2 AM someone was pounding on that door for a good ten minutes. I don't know if they didn't bring their room key with them or what...there were plenty of other doors whose card swipe things worked, and they could always have gone around to the front? Not exactly fun to wake up to, though, and of course it freaked out the dog.
We asked about the broken card swipe, and the front desk folks said they were aware of the problem and that it had been broken since the Good Friday tornadoes in April! Eight months and they still haven't gotten around to fixing it???
Overall, it was OK, but we had just stayed the previous two nights at a much nicer pet-friendly hotel (with fridge and microwave) for only $10 more a night with the pet fees added in. And again, it was lower quality than any other ES/HSS properties that we've stayed at before. Usually extendedstayhotels.com is my go-to website because I know they are all pet-friendly. But I will be looking elsewhere when we need to stay in St. Louis again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.