I stayed at this hotel 1/19 through 1/22/2013. I complained about the condition of the rooms, the breakfast service and the extremely warm halls ways. The photos of the rooms on the hotel website looked great. The rooms were not maintained. The furniture was cheap and in poor condition, walls were dirty and scuffed and curtains were hanging off the rod tracks. I reviewed eight rooms before I simply gave up and asked the assistant manager of housekeeping if they could do some touch ups. I would have gone to another hotel but I was attending an event being held in this hotel. The maintenance man on duty did come to the room with a scratch marker and touched up the chips on the furniture. He also put the curtain back on the tracks. The breakfast service needs attention. Food from the buffet line was cold and slowly replenished. There was never any clean silverware and you had to ask one of the servers to bring some. One day I had to clean off a table in order to sat down to eat. Not one server working in the eating area ask if you needed anything and none of them were friendly. I did report my dissatisfaction to the assistance manger on duty and he said he would have the manager contact me. It's been almost two weeks pass since my stay and I have not heard from the manager. This will be a "truck stop" hotel in a year if the management and maintenance continue on it's current path. Also forgot to mention I had a issue with the room rate that did not get resolved either. I would not recommend this hotel.
- Official Description (provided by the hotel):
- The Embassy Suits St. Louis - Airport hotel is located just two miles from Lambert International Airport. Located in Bridgeton, Missouri with easy access to St. Louis. Guests can enjoy two-room suites, complimentary cooked-to-order breakfast, nightly Evening Reception with complimentary drinks and on-site restaurant, Anne Morrow's. ... more less
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- Also Known As:
- Embassy Suites St. Louis - Airport Hotel Bridgeton
- Embassy Suites Bridgeton
- Bridgeton Embassy Suites
- Embassy Suites St. Louis - Airport Saint Louis, MO - Bridgeton