We were introduced to Springhill Suites in The Woodlands, Texas and came away from the experience determined to use Springhill every time possible. We were disappointed in this location. Everything seemed smaller. The lobby area . . . smaller. The room . . . smaller (I would guess 25% smaller). Rooms were clean. Breakfast was decent. Staff was just okay, not very personable. The location was fantastic, close to the St. Louis Zoo, Galleria Mall, etc. But when you pay $162.00 per night for a two-queen-bed room, you are expecting more than what we experienced. Given all the choices in this area at that price, would not choose this hotel again.

I stay here a lot on business and this hotel never dissapoints.
The rooms are clean, staff friendly, breakfast better than average.
The area round the hotel has plenty of food choices so ask the staff at the reception.

i wanted to give this better than average as it is nice, but the service made it just very ok.
everything was ok, but little things like the check in being a mess, laundry having to be turned in at silly early times and the regime of having to take your do not disturb off by 07:30 or no room service that day were all pretty crazy, and a handful of other things over a month long stay. i would absolutely stay again and even recommend, there is nothing wrong with the place, other than no outdoor pool. i just found the service to hit the very mediocre mark even tho the place is very nice and in a great location. stayed here a month for work and everything was fine. just couldn't give it the higher marks.

FIrst time at a Springhill Suite, though i use Marriotts extensively. Location is simply great. Near a couple major malls, lots of food choices, easy access to the freeways, Parking in the structure beside the hotel - free. Quick, easy check in. Breakfast was simple but well done with eggs/waffles etc as well as the pastry/juice/coffee you normally see in these chains.
What i was a bit surprised at was the room itself. The amenities were all there. It was relatively large , two flat screens, little kitchen area with microwave, clean, good beds - i slept well, but the layout was - utilitarian ? unplanned ? squeezed? kind of college dorm-y ?
Just a frosted glass between the bed area and the couch/desk. with a wide open view each way. small bathroom sink area. that sort of thing.
I think i was especially surprised because i have recently stayed at a SHeraton and a Hilton that were similar, and both were very well thought out and appointed. Normally Marriotts have it all over the other chains.