We requested one bedroom cabin to enjoy peaceful, four day vacation with partial privacy from this "resort". To our surprise, we've been showed to studio apartment in the main building right next to the main office, with patio sharing the walkway to the office. So much for the privacy and the ability to put our three year old to the bed in separate room to enjoy the TV and ourselves without disrupting the child's sleep! After the frustrating and disrespectful discussion with the staff, the grand finale was the owner kicking us out on the street with these exact words: "You have five minutes to pack up your [--] and getta [--] out'here", without returning our reservation advance fee of $150. So, at five o'clock PM, my four month pregnant wife, our three year old daughter and I, together with our dog, were kicked out on the street because my frustration disrespected the "ladies", as the owner called his staff. Not mentioning that they accused me of cussing at them, probably covering their mistake of somehow missing to notify me at the time of the reservation about the fact that the unit they reserved for me was a studio apartment, not a one bedroom cabin (it is always easier to put the blame on somebody else, even if it is the customer, especially, when you know the boss will stay on your side despite the obvious mistake). If you are wondering how this could happened, these guys are incapable of sending a confirmation email. They simply do not do it, as I was informed at the time of the reservation. Thus, I acted on the assumption of dealing with competent people running simple business, and believed the information I received over the phone. Summarizing the situation, this group of people completely destroyed our vacation. Please feel free to book with them, if you like ignorance, insecurity in what are you actually getting into, and a free spirited minds with somewhat limited level of education (the ladies emphasized to me throughout the discussion several times that they consider the studio apartment to be a cottage, since it is located in the main building, which, in their opinion is a cottage in itself). You'll get plenty of all. If you like reliability, responsibility, and decent conduct, look somewhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 24, 2012
All of us at the resort try to make your vacation and stay the Best and most memorable. This guest was Disrespectful of women and children by using foul language and was asked to leave. We want all of our guests to enjoy our great piece of paradise and we felt it was appropriate to ask Peter to leave the property! The resort is not only a Great place to vacation but it's also our home, so therefore we expect our guests to respect us, the property and other guests. If you want to have a clean cabin on Table Rock Lake look no further and book our piece of paradise today!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.