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“Not recommended for People of Color” 1 of 5 stars
Review of BEST WESTERN Branson Inn and Conference Center

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BEST WESTERN Branson Inn and Conference Center
2.5 of 5 Hotel   |   8514 State Hwy 76, Branson West, Branson, MO 65737   |  
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Ranked #2 of 6 Hotels in Branson West
GreenLeadersBronze level
Chicago
1 review
“Not recommended for People of Color”
1 of 5 stars Reviewed May 23, 2013

This is far from a 3-star hotel to begin with.The older lady that serves the breakfast is rude.My husband heard people use the "N" word there and they work there.I will never stay at a Best Western again.The hot breakfast was just ok not all that good. The bed was comfortable and that was it. I'm sure that you can find something better. If I ever go back I will.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWInfo, Owner at BEST WESTERN Branson Inn and Conference Center, responded to this review, May 26, 2013
Oh my gosh.
I am shocked.
When I first read this I could not believe it. Our breakfast lady gets the highest reviews.
I have talked with her and assure you it was a complete misunderstanding. Our excellent staff loves everyone here. I would loved for you to have told me when you were here so I could hit it head on. I was working breakfast and front desk that morning. I am glad you liked our beds. Most rave about our deluxe hot breakfast but it is not a IHOP. Did you take advantage of our free shuttle service to Silver Dollar City or our huge indoor pool. Our new remodel sure has improved the overall look and feel of the property.
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244 reviews from our community

Traveler rating
    132
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    28
    11
    6
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146
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Any
English first
Coweta, Oklahoma, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013

The hotel overall was pretty clean. However when we got to our room there were hairs on both bed sheets and an unknown greenish substance on the cover of one bed. However, the guy on duty was quick to come up and offer us the room next door to move to. He had also told us that we could go ahead and use both rooms at no extra charge as he would not be giving our first room to anyone else anyway. However, when we went to check out the next morning the ladies on duty tried to charge us for the second room and said that the man had told them we were supposed to just use the second room. Maybe a misunderstanding between him and the ladies but the ladies were quite rude about it. They ended up not charging us for the second room. The breakfast was good and everything else was great! The beds were VERY comfortable! It literally took us two minutes to get to the hotel from Silver Dollar City, so awesome!

Room Tip: It literally takes two minutes to get to the hotel from Silver Dollar City and they even have free t...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWInfo, Owner at BEST WESTERN Branson Inn and Conference Center, responded to this review, May 21, 2013
Thank you for reviewing our property on tripadvisor.. I am always proud of our staff for providing excellent customer service. There did seem to be a communication breakdown but I am glad everything worked out for you. We are very excited to show off all of the improvements we completed this winter. Again thank you! Hope to see you again.
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Cabot, Arkansas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 7, 2013

First off, FREE SHUTTLE to to Silver Dollar City. No waiting in traffic, on trams, etc...just dropped off right at the front door. One our trips the hotels has been clean and maintained. It appears to be an older hotel, but they have been renovating the rooms and they look nice. We've had nice beds, a flat screen TV, and a balcony on each visit. Breakfast is average, but its free and fills you up for a trip to SDC or Branson. The pool was nice, average or a tad bigger than most hotels. The hotel employees are super nice though. It is our place to stay when we visit SDC. One note, I believe they are closed when SDC is, so no hotel January and Feb.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWInfo, Owner at BEST WESTERN Branson Inn and Conference Center, responded to this review, May 21, 2013
Thank you for your great review. We take pride in our staff and property. I am glad you like our hot breakfast bar which includes; biscuits, gravy, sausage, egg patties to make your own sausage and egg biscuits, fruit, juice, cereal, milk, coffee, donuts, pastries, oatmeal, yogurt. Our large heated indoor pool is always a hit. It is true we are closed in January and February when the park is closed. but do not fear we are here working hard for you and take that time to do property improvements each year.
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Wichita, Kansas
1 review
5 of 5 stars Reviewed May 6, 2013

We found the staff at this hotel to be very welcoming. The room was clean. The sheets and towels were very nice - looked fresh. The breakfast served had plenty of choices - the only negative was the eggs weren't quite as hot as we would have liked. We also enjoyed the pool and hot tub. The location of this hotel was very close to attractions but was far enough away to be very quiet. Will absolutely stay here again.

Room Tip: We chose a second floor room. We had our own balcony. If you were to choose a room facing the parkin...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWInfo, Owner at BEST WESTERN Branson Inn and Conference Center, responded to this review, May 10, 2013
Thank you for the great review. We listen! I will check into the hot egg patties and see what the issue might have been. Most of the time it is something simple. Thank you for bringing it up. We are so glad you liked the rest of the breakfast and our new Breakfast room we just finished remodeling.
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Florissant, Missouri
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2013

Booked this one through Hotwire, and was very happy to find that the hotel is almost literally next-door to Silver Dollar City (our destination on this trip). I'm usually a bit leery of the Best Western name, but this one was a huge surprise. Recently remodeled to an indoor corridor hotel with a great heated indoor pool and hot tub. Comfy beds and clean rooms, but nothing special about them. It was exactly what I want in a hotel for a one night stay; simple, but clean and extremely well maintained.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barling, AR
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 30, 2013

The rooms have been remodeled as well as the lobby. Loved the new white duvet covers, the huge TV flat screen as well. Even though this is an older Inn, we have been staying there off and on for well over 30 years. The staff is fun and funny, and everyone is friendly and go out of their way to help you if you need it. It was clean, and one thing we really love about it is that it has interior hallways instead of exterior. All with new carpeting, and new stairwells.

We love staying here - especially at Christmas, because it has a shuttle to and from Silver Dollar City, and is just a mere 5 minute drive to drop off or pick up. It's also quiet, so sleep works well. The new mattresses was one of the most comfortable we have ever had in any hotel/motel/inn. It's family friendly, and the breakfast buffet is fab! Can't go wrong here. Great value for the money. It's very, very easy to find as well. Directly on 76 just past the Silver Dollar City exit to Indian Point Road, and on the right. You might pass it up as it is invisible until a left curve. Just go slowly after Indian Point Road, and look to the right. You will find it.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Branson Inn and Conference Center

Address: 8514 State Hwy 76, Branson West, Branson, MO 65737
Phone Number:
Location: United States > Missouri > Branson > Branson West
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Branson West
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Branson Inn and Conference Center 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Next to Silver Dollar City with free shuttle to and from the park, deluxe continental breakfast, indoor pool, kiddie pool, Jacuzzi, game room, conference, meeting and banquet rooms. Wireless internet. Hotel features interior corridors with an elevator. All rooms have a private balcony! We are located ½ mile from Silver Dollar City and 4 miles from all of Branson. ... more   less 
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Also Known As:
Best Western Branson Hotel Branson West
Best Western Branson West
Branson West Best Western
BEST WESTERN Branson Inn And Conference Center MO - Branson West

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