I started early to organize a family reunion of 30+ people at the Welk, little did I know that it would turn into a year-long headache. The Sales group at this Welk Resort is disorganized and dishonest. Even after having an official contract signed, they did not think twice about trying to cancel our stay due to an oversight on their part. After many phone calls, we were able to keep our reservations, but slowly, they started to change things such as stay length, room reservations, conference rooms, banquets. I had to resend them many of their own emails to remind them of what was agreed upon earlier.
At check-in...nothing was ready. The block of rooms originally promised were no longer all together. The original conference room that was promised, was not given. The original banquets planned were changed. In confronting the management on all these issues, they always gave the same excuses..."so sorry, but tell us what we can do to make it better". Why do I have to fight for everything that they originally promised and told me we could have? If something is not possible, don't tell people they can have it.
Restaurant/food is like a Chuck-O-Rama style place and quality, nothing spectacular...smells old and musty too when you enter. Staff/servers very friendly.
Hotel rooms were OK, AC not very strong and cycled on-and-off. Found several bugs in the rooms too.
Pool was the saving point of this trip. Lots of fun.
Unfortunately, we will not be coming back here and can not leave a positive reference for people who ask us about our stay here, too much effort needed to enjoy a vacation trip - and not knowing what to expect is too challenging to plan around when you have a large group coming.
- Official Description (provided by the hotel):
- Welk Resort Branson is your first class destination resort offering lodging, newly renovated hotel accommodations, dining, daily planned activities, fitness center, mini golf, and engaging game room. The Splash-A-Torium is Branson's newest heated indoor water attraction open year round and features a 117-foot water slide, spa, and kids' splash zone. Seasonally open is outdoor pool, spa, and kids' splash zone. Only 3 miles to Hwy 76 Entertainment and 8 miles to Silver Dollar City. ... more less
- Reservation Options:
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- Also Known As:
- Welk Resort Branson Hotel Branson
- Welk Hotel Branson
- Branson Welk Hotel