Upon arrival the desk clerk told us the computers were down and she could not verify our reservation, (even though we were pre-paid thru Expedia & had a copy of the reservation #). She told us she'd take our DL & CC and make a photocopy to process later!) Then another employee came over to say computers were back on! I then told the clerk we'd requested a King Deluxe room & talked to a Welk Resort employee, (named VALERIE), who assured us the room change was made & notated on the reservation but couldn't give me a room assignment until check-in! Well guess what? No notation was apparently made OR the desk clerk couldn't find it, OR she didn't care to look for it, OR the computer went been down again at that point of the check-in process! At any rate, the room we'd requested for our Anniversary get away wasn't made available... (notice I said wasn't made available NOT that there wasn't one available! The 1st clerk consulted with another employee... presumably a manager/supervisor, who proceeded to explain to me how they had to keep "those" rooms available for the guest who had booked them & since mine was booked incorrectly I couldn't be accommodated!). I took her statement to mean either she didn't think my wife & I were "important" enough to try & accommodate us or she just didn't give a damn! Either way, it was "just our tough luck, take it or leave it!"
So we get to our two queen bed room and settle in for the evening when housekeeping knocks on our door with the extra BLANKETS we'd requested!! (The problem is we didn't request anything... a strange knock on the door after we'd gone to bed was very dis-settling for the wife!) So I called the front desk & was told by the clerk, "my mistake... we got the room# wrong". The next morning we called the front desk & requested clean linens, we never got the fresh linens until my wife & I stripped the bed & I collared a very nice housekeeper named "RUBEN". He immediately stopped what he was doing & came to make up our room! (Thanks for your kindness Ruben)
So you'd think we would have had enough humiliation/frustration with this establishment by now but apparently we are gluttons for punishment because we went across the parking lot to the "CLUBHOUSE". We knew that we couldn't use the Splash-atorium w/o paying extra, but from the information we were handed during the laborious check-in process, we understood that resort amenities included access to the clubhouse fun room & fitness center! Well... maybe not! We were questioned by the staff if we were "owners" & where were we staying... We were told the clubhouse was for the owners but if we were interested in becoming owners we could sign up for the tour! (Interesting market strategy... treat your guest like crap, then entice them with becoming owners!). Let me be clear: WE WERE NEVER ASKED TO LEAVE, but the not so subtle message was that we were not welcome there!
So we tucked our tails between our legs & shuffled back across the parking lot to finish out our anniversary get away not knowing what kind of disappointment to expect next! We expected better from the Welk Resort chain, but this location really hit a sour not for us. As experienced travelers all across the country & especially as Wyndham rewards club customers, this experience is certainly NOT what we expected!
- Official Description (provided by the hotel):
- Welk Resort Branson is your first class destination resort offering lodging, newly renovated hotel accommodations, dining, daily planned activities, fitness center, mini golf, and engaging game room. The Splash-A-Torium is Branson's newest heated indoor water attraction open year round and features a 117-foot water slide, spa, and kids' splash zone. Seasonally open is outdoor pool, spa, and kids' splash zone. Only 3 miles to Hwy 76 Entertainment and 8 miles to Silver Dollar City. ... more less
- Reservation Options:
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- Also Known As:
- Welk Resort Branson Hotel Branson
- Welk Hotel Branson
- Branson Welk Hotel