This is a nice family resort. Very pleasant atmosphere and the buildings and grounds were lovely. Staff was great, had no problems with checking in or out, AC problem looked at quickly and housekeeping issues resolved easily. As our reviewers have said the rooms are small so we expected that. What I didn't consider was eating in the room, not really workable for a family. There is a desk, a desk chair and the beds. There is, however a nice lounge area with tables and a tv on the lower level and I saw families eating there. Operation hours are early, the restaurant closes very early, as do most restaurants in Branson. We had problems our first night finding something to eat as it was close to 9 pm. The Dick Clark place was still open because of a show though. And the activity center, game room and pools close at 10. In most parts of the country, like ours, that's pretty early for summer vacation time. Plus the pool was closed down early our first evening due to lightening strikes in the area. I am not clear on why the indoor pool and hot tub couldn't be open. The game room is a pool table and an air hockey table, we had expected much more. We wanted to get breakfast one morning at the on site restaurant and bring it back to our room. That seemed to present a big problem for some weird reason. It would be really helpful if one was able to buy at least sandwiches there after 8 pm. There is a small nice playground in the back, but there are no lights so unless your children go to bed as soon as it gets dark, they are out of luck. There is a really nice large lawn area in the back, with the "free" pool, the playground and off a ways there is the mini golf area. There is also a splendid covered and lighted promenade that runs the whole length of the hotel to the restaurant and the theatre. Nice gardens all over the grounds. The splashatorium is overpriced, although nice enough. Outdoor water activities are very limited and were not all working when we were there. There is a nice hot tub outside. The pool runs from outside and then into the covered building. Inside there is a second hot tub and the water slide area. My adult son declared the water slide the best ever! His 6 yr old enjoyed it too. Generally the hotel and the rooms are nicely decorated and clean. I did find that the tub was grimy as was the tub mat. And the corners of the bathroom floor weren't very clean. Otherwise the room was fine. The beds seem to be good quality but of the very firm type. Bedding was ok, but lacked any extra types of coverlets or spare blankets. I found the pillows to be thin, flattened too easily but I brought my own. The AC was a problem, the room was very hot on arrival and stayed that way for some hours. We always travel with small fans which eventually helped cool the room. What we found was the AC unit blows very cold air, but only for a very short distance. The TV, desk, frig and wireless were all fine. Housekeeping didn't get to our room until 5 pm the second day. And I had to ask for clean towels and coffee, but got them quickly enough. The trash cans and ice buckets here are super tiny. We did have trash overflow. And why oh why can't there be towel bars in the bathroom?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your extensive review of your stay. We appreciate all of the great information you provided and are glad to know you enjoyed your stay.
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We did want to provide some feedback on comments you made in your review.
We do close our restaurant after 8pm. We have found that a majority of our guests have eaten, or are out in Branson by then. New this year is the addition of The Market in our hotel lobby filled with snacks, beverages, and ice cream for guests to get a snack anytime they wish.
Our indoor/outdoor pool and hot tubs are connected by a central water conditioning system, and our indoor and outdoor sections of the pool are only separated by a door we close in the winter. Any electrical storms in the area are a threat to the safety of our guests, and so we close until the threat has passed.
Our Splash-A-Torium is included in our resort package, which includes the fitness center, game room, indoor/outdoor pool and hot tubs, splash toys and free activities that take place in the facility. Our rate for the use of these facilities is $20 per day, per room.
Our sincere apologies regarding the issue with your air conditioner upon your arrival and for the later than normal room cleaning during your stay. We are glad to hear our staff took care of these challenges for you. We will forward your comments to those departments.
Finally, we are very thankful that you enjoyed your stay. We will make sure our associates see your comments, and hope you can come back soon and see how your review made a difference at our resort.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.