We have been Bluegreen owners for many years. We are constantly being harassed to attend an "owner update" (in other words try to sell us more points). My husband finally told them we would attend an update on 12-31-12. We were to get two nights accomodations, a $50 VISA card and a $50 Dining Dough. We have had some major issues with this company so before we left we made a list of complaints. When we arrived the service was ok, nothing spectacular. The unit we were given was nice enough. Our only real complaints about the unit was that it took a very long time to get warm water in the shower and the cooking oders from the unit next door would come into our unit and at times be pretty overpowering. Our "update" was to be at 10:45, it was 11:05 before they got us in. Proceeded to tell us how we have been flagged because we haven't bought points recently. I brought up my list of complaints. She asked to look at it. Said it was hilarious and wanted to make a copy for them to laugh about in the lounge. She came back with a manager/supervisor or whatever to address my complaints. They made alot of lame excuses for everything. He cussed alot (not very professional in my opinion). He wanted to tell us about how long ago farmers were all buying points but once they've been burned they wouldn't buy anymore. He didn't seem to get that he was making one of my points. He pretty much told us that he couldn't help with any of our complaints unless we bought more points, said he couldn't get into our account if we hadn't bought any since 2002. Most of my complaints didn't require going into my account but it was just more excuses. We mentioned several times that what he was telling us was that unless we bought more points he couldn't help us. He would say that that wasn't what he was saying at all, then go back to his same stories about how we haven't bought points recently enough so he can't do anything about complaints. We were told that they couldn't "update" us since we didn't have enough points. The woman did say that she would fax my complaints to corporate, however, I have sent the complaints to them myself and never gotten a response. I advised them that they should read some of the reviews on trip advisor. The woman said she had but that those are written by people who don't understand. I guess we must not understand either. We finally left and was given our Dining Dough Card, then told there is no place in Branson that accepts them. I wouldn't tell anyone not to stay here. It's nice enough, if you have the points or the exchange, or even a rental if the price is right then go for it. I would advise everyone though to think long and hard before buying into it.
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- Also Known As:
- Falls Village Hotel Branson
- Falls Village Branson Mo
- Falls Village Resort Branson Mo
- Falls Village Branson Missouri