I want to start by saying the Branson Towers is our hotel of choice when staying in Branson. We've stayed in several different hotels and have found this to be the nicest for the money - we've stayed here several times and will definitely stay at the Branson Towers on our next visit. It is a nice hotel in a great location with a breakfast included that can't be beat anywhere - not even even at a Holiday Inn Express. With that said, I must say we were disappointed in our suite during our recent visit in late Oct. 2011. We stayed here in June 2011 and enjoyed a nicely updated double Queen room. When we came back this Fall we were looking for something a little more romantic so we booked a king suite with a fireplace. When entering the suite, I was disappointed to see it had not yet been updated. I was very surprised, considering it was a suite and costs more than a regular room. Following I will list the pros and cons of booking a suite so you can make your own decision: PROS: Very large and spacious suite, a nice whirlpool tub for two and a very comfortable bed and pillows (mattresses and pillows have been upgraded so we did enjoy a great nights sleep!). There is a full or queen size sleeper sofa in the large living room, as well as a table for 4, small refrigerator and sink. This suite would be perfect for a family of 4 or even larger as it would easily accommodate a roll-away bed.
CONS: Furniture not updated, as it was in the double queen room we booked this past June and there were a couple of stains on the carpet that needed cleaning. Also, the fireplace did not work to our satisfaction - in fact, the flame was not visible while sitting on the sofa. I had to sit on the hearth to be able to see the flame. The fireplace was my single reason for renting this suite (not the tub, as we prefer showers) over a regular room so obviously I felt we wasted our money. With all this said, I think the suite would be perfect for families and if you're into a nice soak in a whirlpool tub then I would book this room. However, if your plans are to cuddle up in front of the fireplace - forget it and book a regular, nicely updated room
Book an updated Queen or King room (when booking, as if the room has been updated - I should have do...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you so much for such thorough and comprehensive review. We appreciate you taking your time to let us know how your stay with us was. Thank you for your kind words about our hotel. You are absolutely correct in saying that we have a “nice hotel in great location with a breakfast included that can’t be beat anywhere”. I am glad to hear that you have stayed with us before and that we will be welcoming you back again.
However, I am saddened to hear that you found our suite disappointing. I understand that you were looking for a romantic getaway and booked one of our king suites with a fireplace. Unlike our Preferred Rooms, the suites do not feature updated furniture and curtains. I am sorry if you were led to believe that they did. I want to assure you that it is our plan to renovate all of the suites as soon as possible.
Upon acquiring this property a little over a year ago, we chose to upgrade the mattresses and pillows first. Next we remodeled the breakfast room and extended the selection of breakfast items (from simple continental to hot buffet-style breakfast, featuring eggs, sausage, fresh waffles, biscuits and gravy, 100% juice and much more). Most recently, we have added brand new fridge/micro combos in all suites and Preferred Rooms. As I noted earlier, we are planning to remodel the suites as soon as we are able to do so.
As for the gas fireplace, did you happen to report it to the front desk during your stay? We have maintenance staff on duty at all times and if a problem is reported, we strive to take care of it as soon as possible. I have checked all of the fireplaces and they seem to be working well. Would you be so kind and contact me by phone or email and let me know what room number you stayed in so that we can take care of the issue before the next guest is inconvenienced?
Once again, thank you for your kind words. We will look forward to welcoming you back soon.
Branson Towers Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.