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“Great Hotel, but loyalty apparently doesn't count?” 4 of 5 stars
Review of BEST WESTERN Center Pointe Inn

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BEST WESTERN Center Pointe Inn
2.5 of 5 Hotel   |   3215 West Highway 76, Branson, MO 65616   |  
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Ranked #22 of 151 Hotels in Branson
Certificate of Excellence
GreenLeadersSilver level
Mt. Grove
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Great Hotel, but loyalty apparently doesn't count?”
4 of 5 stars Reviewed August 15, 2014

We enjoy this hotel but the closure of the indoor pool was disappointing. The indoor pool is really nice, quiet and relaxing. We speciically checked when we reserved our two rooms and were told both pools were open and in working order but the indoor pool was closed upon our arrival. We weren't notified at check-in and are "Best Rewards" members. We had requested a room close to the indoor pool so our disabled daughter would have a short indoor distance to walk. Door locked, sign posted pool closed was all we found when we were ready to swim. Checked with the desk and they offered no explanation and just said "sorry". We did walk to the outdoor pool which was very difficult. We've stayed here many times and like the place but people who are best rewards members should be treated better. We've stayed at 9 best westerns so far this year but this meant nothing to the desk staff.

Room Tip: Check first if you want to swim. Double check upon arrival.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 17, 2014
Dear Mike007,
We apologize that the pool was closed during your stay. After an extremely busy Car Show Weekend, the pool was very cloudy on Monday morning. My staff treated the pool as we normally would for problems like this. On Tuesday morning the pool had not improved so I made the decision to replace all the filter sand (600 lbs.) and super shock the water necessitating a 24 hour closure of the pool. We immediately put up signs and placed one at the front desk. When you booked your reservations, we had no idea that I would be forced to close the pool. I am sorry that you felt like you were not treated properly because you are a Best Western Rewards member. I know you have stayed here many times and we will miss you as a guest. Please give us another opportunity, we have always met your requests and expectations in the past.

Bob Williams
General Manager
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325 reviews from our community

Traveler rating
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154
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Any
English first
KCK
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 13, 2014

This hotel is in a prime location situated adjacent to the Titanic museum and Montana Mike's steakhouse. The rooms were clean and aesthetically pleasing. The staff were friendly and very helpful. The breakfast buffet was better than I've ever seen. I'm used to hotels serving only doughnuts and coffee so I was pleasantly surprised to find that they offered an entire mini-buffet. Back to the rooms: they have a microwave and refrigerator in them which was a nice surprise. It came in handy. The shower head was huge which allowed for a nice massaging water pressure. My only complaint about this hotel was the indoor pool (they have an outdoor one too). It was so cloudy that you couldn't see the bottom. It tasted like dirty feet and I'm not even joking. You could barely make out the second step on the ladder, that's how cloudy it was. They had a hot tub which I didn't get in, and the only reason I swam in the pool was because it was at night and it was hard to make out details of the water. But when I saw it in the light of day, I felt disgusted. So much so that we felt it necessary to inform the hotel staff. Other than that, we enjoyed our stay. There's a lot to do in Branson.

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 17, 2014
Dear seenie33,
I'm glad that you enjoyed our full hot breakfast. Our breakfast staff works very hard to keep everything stocked and hot. We apologize for the condition of the indoor pool. Last weekend was the annual Car Show Weekend in Branson and the pool was used and enjoyed by many many people. On Monday morning, we noticed the water was getting cloudy so we treated the water and hoped that it would be clear by Monday. It was not much better and I made the decision to shut the pool down and totally replace the filter sand and super shock the pool necessitating a 24 hour closing. Once again, we are very sorry but hope you were able to enjoy the outdoor pool.

Bob Williams
General Manager
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Kansas City, United States
1 review
4 of 5 stars Reviewed August 13, 2014

Hotel is in a good location. It was nice to have an extra vanity area with a sink outside of where the tub/commode are. One can shower while another is getting ready at the other vanity area. The beds were comfy. It was great to have an outdoor and indoor pool with a hot tub. It was also a plus that the pool areas are open later, so the kids can play all day and then swim late.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 14, 2014
Dea LyndaG.
Thank you for taking the time to review the Best Western Center Pointe Inn. Our interior hallway rooms are favorites among our return guests because of the two vanities in the room. It does save time in the morning especially for families. Please come and see us again in the the future.j

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 12, 2014 via mobile

We had no idea the car show was that weekend and could not find a hotel so we jumped at it when she told us they just had cancelation. The staff is wonderful from the front desk, maids, and the breakfast crew! As many people as they saw over the weekend and to all still be so nice said alot. Room was nice and well kept and the price were great! Thank you!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 14, 2014
Dear Ls 1princess,
We were so glad we were able to help you out on such a busy weekend. Please come see us again in the future the next time you come to visit Branson.

Bob Williams
General Manager
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed August 11, 2014

Hotel is in a great location! Rooms were clean, bathroom floor could have used a better clean. We were there during a very busy time the breakfast room was over crowded and it was warm in there. The breakfast staff were very friendly and working hard to keep everything filled, things clean and folks happy. We were not able to connect to wi-fi, possibly because we were so far from the front desk...??? Wish there was a designated smoking area instead of right by our entrance to our rooms. Every time we came in or out there was a fog of smoke. Not ideal with small children, we started walking around to another entrance to avoid the smoke/smell. Overall it was a nice stay. No frills, just a typical hotel.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 12, 2014
Dear NeelyT,
Thank you for taking the time to review our hotel. We offer a lot of amenities that appeal to the many Branson visitors every year. We are one of the few hotels in Branson with both an indoor and an outdoor pool. Our game room is a popular area as well as our newly improved exercise room and business center. Our concierge in the gift shop offers the ability to to purchase show and attraction tickets without having to run all over town. We appreciate your comment regarding smokers and we have had discussions regarding a smoking area but have found that does not mean it would get used. We are also in the planning phase of a new state of the art wifi system to handle the ever increasing demand on a hotels system. Please come back and take another look at all we have to offer.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sand Springs, Oklahoma, United States
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 11, 2014

We really enjoyed this hotel but what made it extra special was the attention we got from Josh an employee on the evening shift. He was very professional, courteous and helpful with information on restaurants, attractions, directions and anything we needed to make our stay successful. The hotel itself was great! Our room 258, was very quiet. The ladies who make up the rooms were very pleasant and helpful. I would recommend this hotel to anyone. It is a great location.

Room Tip: We loved our room 258 very quiet easily accessible
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 12, 2014
Dear RobClay6808,
We are glad you chose to stay at the Best Western Center Pointe Inn. I will be sure to let Josh know how much you appreciated his "Friendly, Fantastic Service Always". Please come visit us again in the future.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 10, 2014

From check in, to check out, everything was great! The traffic this past weekend was awful, but certainly not the hotel's fault :) We booked a ground floor room and got it. The room was super duper clean and the housekeeping staff even had the Bible opened up on the table, this was wonderful! They give you a little sample tub of salt scrub, that you can buy in the gift shop. OMG it was awesome!! Inspired me to make my own when I return home. Had a great time and the hotel was just lovely. Did not eat breakfast at the hotel and didn't have time to swim, but the pool and breakfast area looked really clean and well kept. We will stay here every time we visit!

Room Tip: Any room attached to the main building would be great! They have indoor entrances.
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Green Features: Bible open on the table in the room, LOVED THIS! I am not ashamed of my sweet Savior, Jesus Christ and it was great to see that this hotel isn't either!
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPI164, General Manager at BEST WESTERN Center Pointe Inn, responded to this review, August 12, 2014
Dear HillaryJ,
Thank you for your wonderful review of the Best Western Center Pointe Inn. We do make a special effort to adhere to special requests when possible and if made early enough. We look forward to your return visit.

Bob Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Center Pointe Inn

Address: 3215 West Highway 76, Branson, MO 65616
Phone Number:
Location: United States > Missouri > Branson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Branson
#39 Family Hotel in Branson
#44 Romantic Hotel in Branson
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Center Pointe Inn 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
The Best Western Center Pointe Inn is located in the heart of Branson's entertainment area with theaters, attractions and shopping within walking distance. Located next to the amazing Titanic Museum. Directly across from the Clay Cooper Theater and near Starlite Theater help make this hotel the perfect spot to stay while in Branson. Montana Mike's Steakhouse is also located onsite. The hotel features lots of great amenities. Indoor pool and hot tub, outdoor pool and hot tub, game room, exercise room, gift shop, ticket service, and guest laundry. Enjoy the free hot breakfast that is served daily. The breakfast offers fresh fruit, yogurts, cereals, breads, pastries, juices, milk, coffee, teas, eggs, biscuits with sausage gravy, fresh Belgium waffles and more. We now offer Electric Car Chargers. The hotel offers a variety of room types to suit your style. Choose from doubles, queens or kings. Interior or Exterior corridor rooms. Room amenities include electronic locks, iron/ironing boards, coffee maker, hair dryer, alarm clock radio, flat screen tv with cable/HBO Family movie channel, free local calls, free wireless Internet, refrigerator, and microwave. ... more   less 
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Also Known As:
Best Western Center Pointe Hotel Branson
Best Western Branson
Best Western Center Pointe Inn Branson
Branson Best Western

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