Since the tornado hit this property it has not recovered enough to sustain it's reputation. Carpet buckled in room, AC stuck at 68 and no amount of manipulation will get it warmer. Light bulb burned out on desk. No glasses in room to rinse brushed teeth except plastic wrapped coffee cups which I finally found after searching for any other drinking vessel. Asked for down-free room and.....we got all down pillows and comforter. The absolutely worse thing about the room though was the shower head. I counted 29 streams of water. Think someone with a water pistol shooting you. At no time can you get more than 3 water streams on your face to rinse soap. You cannot rinse your hair. This is either a government mandate, or a stupid decision, but I had to extend my shower by twice the time to get rinsed and did not save any water. Oh, and the lobby and hallways are musty smelling. They need to go back to the insurance company, because the repairs are not 'good as new'. My husband tried for 30 minutes to get the internet to work with his Hilton Honors member info last night. I gave up today and paid the $10 today for a 'guest' fee. What a rip. It was worth it though to write this review. Also when we arrived with our luggage, the desk clerk didn't even suggest a bell boy could bring up our luggage. I guess that is a thing of the past at Hilton's. We managed, but would have tipped a guy to cart our stuff up for us rather than us dragging to elevator and pushing buttons with our elbows, juggling stuff, while superfluous staff just had blank looks. Not sure the Hilton across the street is any better.....they used to be pretty nice when they opened. We are here on business and somehow they talked planners into everyone staying here and then walking across street to other Hilton convention center. Last night's cocktail reception was in a room so small, I was about to have claustrophobia and it was sooooo hot. Poor planning on how many can fit in that room, the Level 2 steakhouse. Glad it's not raining as we didn't bring umbrellas to walk across the street in heels and suits and up the hill to the actual meeting areas. Okay...one more complaint...the artwork in the bathroom is screwed to the wall crooked. I guess they don't know about levels..... And, one more, they charge $10 to park in the parking garage, the ONLY place to park in this whole area.
Do not overlook the Branson landing if you want quiet. Fountain plays music till after dark. If y...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.