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“STAY AWAY FROM RESTAURANT - HUGE RIP OFF!!!!!!!!!” 1 of 5 stars
Review of Hilton Promenade at Branson Landing

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Hilton Promenade at Branson Landing
3.5 of 5 Hotel   |   3 Branson Landing, Branson, MO 65616   |  
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Complimentary Breakfast!
Ranked #50 of 150 Hotels in Branson
Saint Augustine, Florida
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“STAY AWAY FROM RESTAURANT - HUGE RIP OFF!!!!!!!!!”
1 of 5 stars Reviewed September 15, 2013

My daughter and I stopped for lunch. We ordered a pizza to share which took over 1 hour to receive. We also had 1 glass of wine each. Imagine my shock when the tab came and the wine was $14.50 per glass!! I wondered why their drinks were not listed on the menu; this is obviously the reason! When I.questioned the charge, I was told simply "sorry." That evening we went to a fine dining restaurant where a whole bottle of wine was $22.00, How does a dump like this justify a $14.50 glass of wine?

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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598 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Woodstock, Georgia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 14, 2013

This was the perfect vacation stay. The room was clean and spacious. We had a balcony that was also large and had a special view. We had a front row seat to the Promenade and the fountain shows. The soundproofing was excellent and unless we wanted to hear the music and watch the all day and evening shows all we needed to do was keep the sliding glass door closed. .Our roll away bed was in the room and I am told as comfortable as the two queen size beds. We made use of the Hotel's indoor pool and hot tube and were please with both. My friends also went to the Hilton across the street to use the outdoor pool and said it was also very nice. We had use of the Hilton golf club also but did not go there.
My friends thought that a free breakfast should have been included. The food and service were good but expensive.
We made several requests and all were responded to with speed and smiles. I can honestly say that I have not had that kind of response from a hotel in years.
where we needed our keycards and there were three doors to get to our room, so we felt extremely safe..
If I return to Branson I would want this room again.

Room Tip: We got the valet parking and it was worth it for us. Yes you have to pay to park, not happy about t...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCKFORD, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 12, 2013

The Hilton on Branson Landing has a great location and central to many of the places you wish to visit. Driving to the shows and attractions takes hardly time at all, and you have so much to do at the Landing you may not even wish to leave your hotel area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, United States
1 review
5 of 5 stars Reviewed September 12, 2013

Perfect location for shopping & dining at Branson Landing. Just a short drive to all the attractions! The hotel was clean and inviting! Early check in and courteous staff. Only negative is that parking is extra.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tomah, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2013

This is a great hotel, the rooms are very nice and generous, had a fountain view room, with all the amenities, would stay here again. Bed extremely comfortable, coffee in room nice. The promenade area shops were nice Belks and Bass pro shop anchor the area.

Room Tip: fountain view is the best
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, Kansas
Top Contributor
119 reviews 119 reviews
37 hotel reviews
Reviews in 50 cities Reviews in 50 cities
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed September 9, 2013

When we arrived at the Hilton Promenade, we were very happy with our choice of hotels. The valet person was great, and although our room was not yet ready, that was no big deal because we were there an hour before check-in time. They called about 1/2 hour to let us know our room was ready, and 10 minutes later we were up in our rooms.

The rooms are nice, and come with a desk, which has another little pull out desk underneath it. There's a nice flat screen t.v. and a very comfy king size bed. The bathrooms in the room are pretty nice with both a shower and a tub, and are decorated very nice.

The location of the hotel is nice, literally right on the Branson Landing with its many stores and eating establishments.

All was not perfect at the Hilton, however.

The first valet guy we had was fantastic. Alway friendly and very helpful. He was the exception. Without a doubt, besides this one great worker, this was the worst valet service I have ever seen. First, they were never outside. You couldn't ever find a person to take your car. On one occasion, I pulled up and saw the valet looking outside the front glass doors at me, only to turn and go somewhere. I went inside to find him, and he was coming out of a back room, with nothing.

The valet staff also does not seem to be able to do anything by themselves. On many occasions I would see one valet pushing the luggage cart and one walking beside him the entire way inside, talking to the guy pushing the valet cart.

This was a running theme at both Hilton properties. I went to the other Hilton across the street to eat breakfast and saw four valet guys sitting around a desk chatting, never coming outside to valet my car, and also not helping another guest with many pieces of luggage.

In addition, the housekeeping staff seemed to be lacking. At 2:30, I notified the front desk that our room had not been cleaned, not a problem but I was a little concerned because they had been right near our room cleaning several hours before this. I was told they do not clean them in order, and not to worry that it would be cleaned. At 6:30 we returned to our room, and of course the room was not cleaned. I called the front desk, and then over an hour later they came to make up the room.

This could be a great place to stay. My experience, however was an overpriced hotel with spotty service.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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oklahoma city, United States
1 review
5 of 5 stars Reviewed September 9, 2013

we had a fountain view room with a balcony and we really enjoyed the hourly shows and the music. the location is perfect. walking distance to downtown and there are plenty of restaurants, bars and shopping on the landing itself. great relaxing time.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Promenade at Branson Landing

Address: 3 Branson Landing, Branson, MO 65616
Phone Number:
Location: United States > Missouri > Branson
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Branson
#19 Romantic Hotel in Branson
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Promenade at Branson Landing 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
The Hilton Promenade at Branson Landing hotel is located on Lake Taneycomo in the Branson Landing shopping and entertainment district. Our full-service hotel is located in the heart of Historic Downtown Branson and is directly across from the Hilton Branson Convention Center hotel and the Branson Convention Center. We are minutes from the area's 49 theatres, outlet malls, golf courses, Table Rock Lake, Silver Dollar City, Titanic Museum and numerous attractions.Our accommodations will serve your needs whether you are in town for business or leisure. You will have a great night's sleep on our Hilton Serenity Bed package. Our one and two-bedroom condos feature a fully equipped kitchen and much more. Other amenities include spacious workstations with granite counter tops and ergonomic desk chairs, 32-inch LCD flat panel HD TV, wireless high-speed Internet access and much more.Our 24 hour fitness center features a wide assortment of Precor equipment, including a variety of cardio theatre equipment, free weights and machines. Relax in our indoor pool complete with heated whirlpool before striking out on your next Branson adventure. Our 24-hour business center is equipped with computer workstations, copier and fax machine for your convenience. Wireless high-speed Internet in guest rooms and meeting rooms. 1,898 square feet of flexible meeting space including three meeting rooms. The Payne Stewart Golf Course is only 3 miles from our hotel.Whether your stay at the hotel involves business or pleasure, our friendly and courteous hotel staff looks forward to welcoming you to Branson. ... more   less 
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Also Known As:
Hilton Promenade At Branson Landing Hotel Branson
Hilton Promenade Branson Landing
Hilton Hotel Branson
Hilton Branson
Branson Hilton

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