I was taking a weekend trip with one of my girlfriends and found this resort online at a great price. I am not an owner so maybe that affected the treatment we received throughout our stay.
First when we got there we were greeted friendly enough and checked-in quickly. We headed to our room (unescorted) only to discover a bag of trash outside the room. I was instantly weary of the room, but tried the key. Neither key worked, which told me someone was already in there. We then hauled our luggage back to the first floor for assistance. It took a while for anyone to register that we were given a booked room. After quietly bickering about it, the three employees were able to get us a vacant room. I've worked in management for customer service jobs, so to anyone else, the way things were handled may have been acceptable, but I saw it as very unprofessional. The girl who checked us in blamed the wrong room assignment on the apparent "incompetence" of other employees.
We tried numerous times to reach the concierge, who was never at the desk. The one time we did reach her and asked about a show at the Dixie Stampede, she told us the show we wanted was sold out. Luckily we investigated further because there was plenty if seating available, so we did get to go.
Lastly, while this was a misunderstanding on our end, we missed check out by 20 min because we thought it was 11am check-out. The girl who called to let us know what rude about it and made us feel horrible for the misunderstanding. So she made it clear that we would be charged with late check-out. Which is understandable, but we never received anything but a quick oh we're sorry for the incorrect check-in.
Westgate Branson Woods is "ok", I just wonder if owners get friendlier treatment.
- Official Description (provided by the hotel):
- Branson Woods Resort is nestled in the heart of the Ozark Mountains and located on 145 beautiful wooded acres. Only minutes from Branson Landing in historic downtown Branson, Silver Dollar City theme park, Titanic: The World's Largest Titanic Museum, fabulous lakes, championship golf, and much more. Guests can enjoy two outdoor pools, an indoor pool, exercise facility, hiking trails, basketball and volleyball courts, horseshoe pits, lighted playground, campfire area, bike rentals, onsite entertainment and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, BookIt.com, Orbitz, Odigeo, Hotwire, Hotels.com and getaroom.com so you can book your Westgate Branson Woods reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westgate Branson Woods Hotel Branson
- Westgate Hotel Branson