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“Timeshare/Nice place but lot of hidden details” 1 of 5 stars
Review of Suites at Fall Creek

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Suites at Fall Creek
3.0 of 5 Resort   |   1 Fall Creek Drive, Branson, MO 65616 (Formerly Sunterra Plantation At Fall Creek)   |  
Hotel amenities
Ranked #94 of 150 Hotels in Branson
Mexico, Missouri, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Timeshare/Nice place but lot of hidden details”
1 of 5 stars Reviewed November 4, 2013

We stayed for 3 nights and to make a long story short. Booked on Expedia then found a cheaper rate on priceline. When I tried to cancel the room and rebook through priceline they were going to charge me $146. Called corporate Diamond office and they told me if I had called them I could have gotten a room rate of $79 a night. They wouldn't do any price matching for us so when we got to the resort they honored the $79 a night room rate and told us we wouldn't be charged the $146 since we were still staying with them. The lady even spoke with 2 managers while we stood there and they said we wouldn't be charged. Get home from vacation and low and behold we was charged. Called the actual Suites at Fall Creek Resort and they said they couldn't help us and explained we would have to contact corporate office. Such a crappy customer service if you ask me they told us we wouldn't get charged to our faces then change their story and how things work after we pay them and stay for 3 nights. SCAM TIMESHARE COMPANY!! I should have listened to the reviews on here before booking through this company.

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Any
English first
Broken Arrow, Oklahoma
Senior Contributor
30 reviews 30 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 21, 2013

We got a deal on a discount website so we were a little concerned in the beginning. We had great service at check in and anytime we had questions or concerns. The room was very clean. We have recommended to all of our friends and anyone that ask. We will try to stay here anytime we return.

Room Tip: Ask for a building with an elevator
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, October 24, 2013
We are really pleased that you chose to stay at the Suites at Fall Creek, and that your visit exceeded your expectations! It is our goal to provide excellent service to all our guests, and we’re delighted that our team helped make your stay here extra special. We really hope you’ll get the opportunity to come back here for another visit, and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bentonville, Arkansas
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 15, 2013

These suites are pretty nice. My wife and I stayed there with our son over a long weekend. There were basically clean provided you are not a get under the rug and hunt type person. There was a nice hot tub inside the room and we were close to all the downtown attractions and shows. The road "Falls Creek Drive" is a nice cut across depending on where you want to go and can help you avoid a lot of that HW 76 traffic! There is also a Groupon deal right now that makes these a good deal. There used to be a nice grocery store near by where you could get some food but it looks like they tore that down so if you have to buy some groceries then you might have a little bit of a drive.

Room Tip: Visit in Jan - early March for low crowds and you will have rule of the town.... keep in mind though...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, October 16, 2013
We are pleased to read that you had an overall pleasant stay here with us and we are looking forward to the next opportunity to offer you a pleasant and relaxing stay. Until then we wish you safe travels!
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Bauxite, Arkansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 13, 2013

We were relaxing in our room on the 4th Floor when the smoke alarm started going off. We walk out on to the corridor outside of the room and could hear them going off in the other units. I called the front desk and the girl talked as if I was over reacting. She stated someone had probably burned their toast but if it would make me feel better she could send someone down to check it out. I was in Building 14 and a long ways away from front desk how did she know it was just someone burning toast! Maybe I was over reacting but I am a Red Cross Disaster Team Member and I have worked overt 20 apartment fires in the past 2 years. This complex is no different than an apartment building. This was very disturbing.
I had read on here the directions were bad and they were we finally went to registration and they had a security guard to escort us since it was dark.
The room was clean and nice. Walls were thin kept hearing the cabinet doors slamming and people taking showers.
I registered the room from a separate company, I received a confirmation email but never got the total cost and wasn't told about a $100 charge if I canceled even if it was a few hours from making reservations because I was worried about receiving only a confirmation number. Very unprofessional and scary

Room Tip: I had been told the noise was less being on the top floor and I can see where that would be true
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Branson, Missouri
Reviewer
5 reviews 5 reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 11, 2013

Our week at The Suites at Fall Creek was perfect. We were in need of a restful getaway so we asked to be placed in a unit back by the lake. Our 2 bd condo was perfectly clean.....not a speck of dust anywhere. The kitchen was very well stocked and clean. The coffee maker was our only irritation.....it would only brew two cups and then stop. We should have asked for a replacement, but we just dealt with it by turning it off and back on again. The beds and pillows were comfy and the linens were soft. We were amazed at how quiet our unit was. We couldn't have been any happier. We went to six shows and enjoyed them all. We loved coming back "home" after the shows. The staff at this place were all so friendly and helpful. Every maintenance man we saw, the concierge desk, the check in staff, just everyone was friendly and smiling. Very nice. We will definitely be going back next year.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, October 12, 2013
We’re delighted that you had a great time at the Suites at Fall Creek – thank you for this lovely review! We’re sorry to read that you had some issues with the coffee maker in your apartment, though. We encourage guests to let us know if they have any concerns with their accommodation, as our maintenance team would have been happy to take a look at it. We’re pleased that this didn’t spoil an otherwise enjoyable stay, though, and that our team had a positive impact on your stay here. We really hope you’ll get the opportunity to come back for another vacation – we’d love to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewis Center, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 5, 2013

My first visit to Branson was embellished with my stay at the Suites. Our two bedroom accommodations were great. The location let me get away from the busy theatre district. The staff helped me several times with ticket purchases. Their marina was a nice option and they had a nice mixer when several shows gave "teaser" performances. Not sure what more one would need for a comfortable stay with friendly surroundings. I will be going back to Branson as it is wonderful destination and the Suites at Fall Creek is a great choice.

Room Tip: They have deluxe rooms which are very nice.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, October 9, 2013
We are really glad to learn that you had a relaxing time here with us, enjoyed your stay and found everything you required in one of our spacious apartments. We hope to see you coming back with another visit soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 2, 2013

Branson in April, warm weather, the Suites at Fall Creek, Stairs to the third floor.
We spent a week at the Suits, a beautiful property near Branson. We were glad we had not invited our friends to join us as our beautiful suite was on the third floor, no elevator. And our friends who have knee problems would not have been able to climb the steps. After many trips to up and down the stairs, to the trunk, we were finally able to sit on our screened in porch overlooking the river and enjoy our cup of coffee.
The rooms were beautiful, comfy, clean. We had 2 decks, river view and parking lot.
The resort had a get together, bbq dinner with entertainment from performs who have shows in Branson.
The resort is near the Silver Dollar City complex which has tons of entertainment. Be sure to check their website for upcoming events. We attended the International Fair there and thoroughly enjoyed performs from Mexico, Peru, China.
The College of the Ozarks, aka Hard Work U, hosts a Sunday Buffet which is a once in a life time experience. All the food offered is produced at the U.
Of course no visit to Branson would be complete without attending some shows! Veterans! Be sure to show your VA ID and you and your spouse will get a super discount for most shows.
And of course DICKS 5 and 10 is the place to find 'back in the day' fun toys, and such surprises and hankerchiefs [which I gave to grand daughters, telling them No Lady Should Be Without A Hankerchief].
Branson Ducks is a great ride also.
Enjoy!

Room Tip: Ask if there are stairs.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites at Fall Creek

Address: 1 Fall Creek Drive, Branson, MO 65616 (Formerly Sunterra Plantation At Fall Creek)
Location: United States > Missouri > Branson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Branson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suites at Fall Creek 3*
Number of rooms: 210
Official Description (provided by the hotel):
Our family-friendly all suite resort has it all. Choose from a one - three bedroom condo with fully equipped kitchens and family sized living rooms. Relax in one of our two pools or work out in our fitness center. We are just minutes from the best music shows, great dining or shopping and are located on the shore of beautiful Lake Taneycomo. We also offer on-site marina, mini golf, playground, shuffleboard, basketball, tennis, concierge service and restaurant. ... more   less 
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Also Known As:
Suites At Fall Creek Hotel Branson
Hotel At Fall Creek
Resort At Fall Creek
Plantation Fall Creek
Sunterra Resort Branson Missouri

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