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“no sleep” 3 of 5 stars
Review of Suites at Fall Creek

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Suites at Fall Creek
3.0 of 5 Resort   |   1 Fall Creek Drive, Branson, MO 65616 (Formerly Sunterra Plantation At Fall Creek)   |  
Hotel amenities
Ranked #96 of 150 Hotels in Branson
Springdale, Arkansas
1 review
2 helpful votes 2 helpful votes
“no sleep”
3 of 5 stars Reviewed May 14, 2013

The room was very clean-was disappointed in our stay-the walls were too thin-someone was either doing laundry or on a rowing machine late at night and early in the morning. On Monday morning we wanted to sleep in before we started home and we could hear someone running a sweeper starting at 6:30 am! There are only mini blinds on the windows so it is hard to sleep once the sun comes up, and at night there is a porch light and lights outside too and it was too light in the room to sleep! The bed was too soft. So between the noise,lights and the bed it was very hard to sleep. Would not stay there again -also not restaurant on the grounds, had to drive into town to get breakfast.

Room Tip: ask for the fourth floor!
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, May 19, 2013
We are sorry to read that you did not fully enjoy your recent stay with us. We assure you that our guests' comfort is our priority and any complaints regarding the apartments provided to our front desk will be handled swiftly and appropriately by our staff and we will do everything possible - including offering an alternative apartment, should one be available - to rectify the issues. Nevertheless, we apologise for any inconvenience you have experienced during your stay. If you are willing to give us another chance, we are extremely confident that your next stay will be much more enjoyable and even exceed your expectations. We wish you the best on all your future travels.
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310 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Any
English first
Shawnee, KS
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 6, 2013

The space of the one bedroom condo is really impressive for what you pay. We really enjoyed the kitchen and living room areas, especially since the weekend we were in Branson, it was cold and snowing (in May!?!). The bed was comfortable and it was nice that there was a door out to the screened porch from there. The only downsides were the noise from other people in the complex. We could hear kids running up and down the room above us and there was no sound dampening from the lock-out door to the next room. I would also recommend that this hotel invest in some room darkening curtains in the bedroom. The blinds let a lot of light in and our window faced the rising sun each morning. It was really light in the room by 6:30am which is not when I want to wake up on Saturday morning on vacation. I would stay here again, but next time, I would recommend a top floor facing a different direction.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, May 10, 2013
We are pleased to learn that you had an overall enjoyable stay here with us, however we do apologise if you have experienced some noise related issues. Please accept our sincere apologies if this affected your and your family's stay here. We would like to assure you that all noise complaints provided to our front desk will be handled swiftly and appropriately by our staff and we will do everything possible, including offering an alternative apartment, to ensure that the issues are resolved to guests’ satisfaction. We do hope that your stay was not marred by this and that you will consider us for your future holiday bookings.
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Indianapolis, Indiana
Top Contributor
88 reviews 88 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 22, 2013

This is a timeshare resort with some of the friendliest and helpful staff. Our unit was a 2 bedroom lockoff which means the lockoff room is like an individual suite that can open to some bedroom condo. The lockoff bath had a traditional tub/ shower in the bath and a kitchenette. The one bedroom has a garden tub and shower combo and a full kitchen. The beds are the most comfortable I have stayed. The resort is outside the town of Branson a couple of miles and away from the hustle and bustle. There are indoor and outdoor pools and daily activities.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, April 29, 2013
Thank you for the kind words you had in regard to our staff here at The Suites @ Fall Creek. We were definitely pleased to hear that our accommodations and amenities also exceeded your expectations, and contributed to your recommendation of our resort. We look forward to seeing you again soon!
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Tupelo, Mississippi
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 18, 2013

Let me start by saying I probably would not have picked this resort except that there was a rally in Branson that I wanted to attend & I got a really good deal on a studio suite for a 7 night stay. Having read the reviews, I was a tad apprehensive but very pleasantly surprised upon opening the door to our studio. Yes, it was small but still quite larger than a regular hotel room with a king bed, couch, small frig, small stove, bar sink, micro & small table/chairs. It was very clean & pleasantly quaint & cozy for husb & me. We were quite comfortable & well pleased with the room & bathroom. However, be aware ~ the walls are paper thin!! We were fortunate to be on the top floor & had reasonably quiet neighbors. It snowed a couple days we were there & we made use of the free movie rental which was really nice. The TV in our room was outstanding! We endured the resort sales pitch session but our sales rep was a really nice lady so it was not a huge hassle. All in all a very pleasant stay.

Room Tip: Request a top floor!
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, April 19, 2013
We’re delighted that you decided to stay at the Suites at Fall Creek, and that you enjoyed your time here! Please be advised that it isn’t obligatory to attend sales presentation unless you’re staying on a promotional break – we hope that you found the presentation informative, though.

We hope you’ll consider us for future visits to Branson, and we look forward to seeing you again!
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Saint Louis, Missouri
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 15, 2013

This was a nightmare. I will summarize by saying that the room was filthy, extensive water damage that had not been repaired. all views were of a trailer park, NOT the beautiful pictures on line, vey noisy, building is rusty, missing security chain, broken floor tiles. NICE!! NOT

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Suites at Fall Creek, responded to this review, April 17, 2013
We are truly sorry and deeply concerned reading of your review and we apologize if you encountered any housekeeping or maintenance shortcomings during your stay. We assure you this is not our usual level of service, or standard of accommodation. Please feel free to contact our Customer Service team who will do their best to assist you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kearney, Missouri
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2013

We stayed in a two bedroom condo at the Suites of Fall Creek. It worked perfectly for our family with the kids in one room with their own tv and dvd player. The kitchen was very handy and we enjoyed several meals outside on the screened-in porch. The Activity center was great for the kids and they loved the pool (it had great hours). Very clean and no problems at all!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gunnison, CO
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed April 3, 2013

I stayed in a Studio condo for two nights prior to peak season in Branson and appreciated the value pricing for the unit at that time. The unit was a true Studio - everything save the bathroom in one room - it was clean and comfortable. As others have noted, it seems the walls are thin so that even moderate volume noises next door reverberate in one's unit. One feature of the Studio which annoyed me was the flimsy metal blinds (NO curtains) covering the door and widows which allowed a lot of light in (e.g., walkway lights) at night. After an inquiry, I was assured that this situation would be improved when that unit was renovated. I found the staff at this property especially hospitable and helpful in all departments. I attended the "ownership" presentation and although it was a bit longer than anticipated, it was informative and worth my time. I utilized the free internet accessible computers in the activity room as well as the exercise room (a bit smaller than expected) here. In addition, the activity room staff has a diverse supply of DVDs available for free (24 hr) loan. Overall, a good experience at this property.

Stayed March 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites at Fall Creek

Address: 1 Fall Creek Drive, Branson, MO 65616 (Formerly Sunterra Plantation At Fall Creek)
Location: United States > Missouri > Branson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Top resorts Hotel in Branson
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suites at Fall Creek 3*
Number of rooms: 210
Official Description (provided by the hotel):
Our family-friendly all suite resort has it all. Choose from a one - three bedroom condo with fully equipped kitchens and family sized living rooms. Relax in one of our two pools or work out in our fitness center. We are just minutes from the best music shows, great dining or shopping and are located on the shore of beautiful Lake Taneycomo. We also offer on-site marina, mini golf, playground, shuffleboard, basketball, tennis, concierge service and restaurant. ... more   less 
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Also Known As:
Suites At Fall Creek Hotel Branson
Hotel At Fall Creek
Resort At Fall Creek
Plantation Fall Creek
Sunterra Resort Branson Missouri

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